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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Paid Time Off
Meals discount
Merchandise discount
Free facility use
flexible schedule
Job Description
Urban Air Adventure Parks is a leading operator of indoor adventure parks, renowned for its pioneering concept in location-based entertainment. Established as the largest adventure park operator globally, Urban Air has built a strong reputation through its engaging, family-friendly environments that encourage kids and families to have fun and push their limits. The company is based in Dallas and operates numerous locations, including Urban Air Rockford, which is committed to fostering a culture of inclusion and equal employment opportunities. Urban Air is dedicated to creating memorable and innovative entertainment experiences, making it a top choice for those passionate about hospitality... Show More
Job Requirements
- First Aid/CPR and Illinois Food Handler Certificate required before starting
- Must be 21 years of age or older
- 1+ year supervisory or management experience required
- Ability to pass a thorough background check
- Must have strong customer service skills
- Ability to work flexible hours including weekends, evenings, and holidays
- Physical ability to lift and carry up to 30 pounds
- Must have regular and predictable attendance
- Ability to work in a noisy, fast-paced environment
- Ability to move about facility and stand for long periods
- Ability to read and write handwritten notes
Job Qualifications
- Experience in hospitality is a must (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants)
- Must have strong customer service skills and be confident in de-escalation and policy enforcement
- Must be 21+ years of age
- 1+ year supervisory or management experience required
- Ability to pass a thorough background check
- CPR/First Aid Certification is preferred
- Brand ambassador and culture champion
- Demonstrated ability of developing team members in areas of responsibility
- Must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude
- Computer skills essential - Microsoft Office (Excel, Word, PowerPoint)
- Professional grooming and conduct must be constantly displayed to set an example for staff
- Ability to enthusiastically interact with others
- Adaptability, flexibility, general enthusiasm for the business
- Strong communication skills
- ability to write and verbally communicate in a clear and concise manner
- Willing to learn and adapt to changes or challenges
- Ability to establish working relationships with all employees, management, and vendors
- Exercise good judgment in decision-making
- Appreciation of diversity (thought, ethnic, gender, etc.)
- We work when others play! Must be able and willing to work weekends, evenings and holidays
Job Duties
- Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level
- Assist in hiring, retention of staff, coaching, discipline
- ensure execution of staff training programs
- Develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience
- Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity
- Select, develop staff and trainers for more responsibility or internal promotability into a leadership program
- Ensure execution of all employee recognition and incentive programs as directed
- Assist with inventory and controlling expenses
- Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections
- Maintain a safe, clean and secure environment for all guests and staff
- Continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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