Assistant Manager

Norristown, PA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $15.50 - $23.75

Work Schedule

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

employee discount

Retirement Plan

employee recognition programs

Training and Development

Job Description

Urban Air Adventure Parks stands as a leader in the indoor entertainment industry, known widely as the preeminent indoor adventure park and the global market leader in location-based entertainment. Founded and headquartered in Dallas, Urban Air revolutionized the concept of indoor adventure, setting itself apart by creating fun, engaging, and energetic environments aimed at families and children alike. The company has grown to become the world’s largest operator of adventure parks, reflecting its success in delivering unique, memorable experiences that empower kids to dream big and strive higher. At its core, Urban Air is about more than just entertainment; it is dedicated to fostering a culture that emphasizes fun, safety, and personal growth, making it a beloved destination across numerous locations.

The role of Assistant Manager at Urban Air East Norriton is pivotal in sustaining the high standards of the brand and ensuring the park operates smoothly and efficiently. This leadership position demands a dynamic individual who can inspire and motivate a team while overseeing strategic initiatives and operational standards that drive business success. The Assistant Manager plays a key role in executing the company’s mission of ``Activating Awesome!`` by cultivating an exceptional team environment dedicated to outstanding customer service. They are responsible not only for staff management, including hiring, retention, and training, but also for ensuring that all operational aspects—from food and beverage to attractions and property inspections—meet Urban Air’s rigorous standards.

In this role, the Assistant Manager must skillfully balance maintaining a safe, clean, and welcoming environment for guests and employees with an ability to analyze and improve operational processes continuously. The position calls for someone who can lead by example, embrace the Urban Air culture as a brand ambassador and culture champion, and foster an atmosphere of accountability and positive attitude. Effective communication, adaptability, and a commitment to excellence are crucial to thriving in this role. The successful candidate will be a motivated, energetic professional ready to embrace challenges, develop team members, and influence the park’s overall guest satisfaction and operational productivity. Urban Air East Norriton prides itself on being an equal opportunity employer, welcoming candidates who will contribute to its diversity and uphold the values intrinsic to the Urban Air experience.

Job Requirements

Experience in hospitality (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants)
1+ year supervisory or management experience
Ability to pass a thorough background check
CPR/First Aid Certification preferred
Must be professional, energetic, self-motivated with a positive attitude
Essential computer skills including Microsoft Office
Strong communication skills
Ability to work weekends, evenings and holidays
Ability to lift and carry up to 30 pounds
Must have regular and predictable attendance
Ability to work in a noisy, fast-paced environment
Must maintain professional grooming and conduct
Ability to establish working relationships with colleagues, management, and vendors
Exercise good judgment in decision-making
Adaptability and flexibility
Must be willing to learn and adapt to changes and challenges
Appreciation of diversity
Willingness to work various shifts including weekends, nights, and holidays
Ability to stand for long periods
Ability to read and write handwritten notes
Must maintain a safe, clean and secure environment

Job Qualifications

Experience in hospitality is a must (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants)
1+ year supervisory or management experience required
Ability to pass a thorough background check
CPR/First Aid Certification is preferred
Brand Ambassador and Culture Champion
Demonstrated ability of developing team members in areas of responsibility
Must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude
Computer skills essential - Microsoft Office (Excel, Word, PowerPoint)
Professional grooming and conduct must be constantly displayed to set an example for staff
Ability to enthusiastically interact with others
Adaptability, flexibility, general enthusiasm for the business
Strong communication skills
ability to write and verbally communicate in a clear and concise manner
Willing to learn and adapt to changes or challenges
Ability to establish working relationships with all employees, management, and vendors
Exercise good judgment in decision-making
Appreciation of diversity (thought, ethnic, gender, etc.)
Must be able and willing to work weekends, evenings and holidays

Job Duties

Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level
Assist in hiring, retention of staff, coaching, discipline
ensure execution of staff training programs
Develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience
Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity
Select, develop staff and trainers for more responsibility or internal promotability into a leadership program
Ensure execution of all employee recognition and incentive programs as directed
Assist with inventory and controlling expenses
Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections
Maintain a safe, clean and secure environment for all guests and staff
Continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies
Other duties as assigned