Assistant Manager

Suffolk, VA, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development programs

Job Description

Tasty Chick'n is a vibrant and rapidly growing restaurant brand that focuses on delivering high-quality, flavorful chicken dishes in a friendly and inviting atmosphere. Known for its commitment to excellence, Tasty Chick'n operates a network of locations dedicated to providing memorable dining experiences, emphasizing both customer satisfaction and operational efficiency. As a company, Tasty Chick'n values integrity, teamwork, and continuous improvement, fostering a culture where employees are empowered to perform at their best and grow within the organization. The operations department at Tasty Chick'n plays a crucial role in maintaining the seamless functioning of each restaurant, ensuring that all aspects from food preparation to customer service are aligned with the brand's vision and mission.

The role of Assistant Manager at Tasty Chick'n is an essential leadership position within the restaurant operations team that directly reports to the General Manager. As a Kitchen Manager in the Operations department, the Assistant Manager will oversee the daily production and operational targets while maintaining the highest standards of food safety, quality, and facility upkeep. This role is integral in supporting the General Manager to achieve business objectives including people development, customer satisfaction, sales growth, and profitability. The Assistant Manager is tasked with training, coaching, and nurturing high-performing employees while enforcing compliance with company policies and legal regulations. This position requires a hands-on leader who can effectively manage staff schedules, monitor inventory and financial metrics, and uphold Tasty Chick'n's guiding values in all aspects of their work.

This is a non-exempt position with flexibility required in scheduling, including availability for days, nights, weekends, and holidays, and may involve occasional travel to other restaurant locations for meetings or training sessions. The Assistant Manager must possess a ServSafe Certification, proficient knowledge of Microsoft Office, and demonstrated experience in restaurant operations or a related field. The role is designed for a motivated individual who thrives in a dynamic environment and values teamwork, customer focus, and operational excellence. As part of the leadership team, the Assistant Manager will significantly contribute to the ongoing success and growth of Tasty Chick'n by ensuring that all operational standards and performance goals are consistently met or exceeded.

Job Requirements

College degree or equivalent relevant work experience
ServSafe Certification
Proficiency in Microsoft Office Suite
Minimum of three years' experience in restaurant operations or a related field
Proficient knowledge of restaurant management systems
Ability to work flexible schedule including weekends and holidays
Willingness to travel to other locations
Strong leadership and supervisory skills
Excellent communication and problem-solving abilities

Job Qualifications

College degree or equivalent relevant work experience
ServSafe Certification is required
Proficiency in Microsoft Office Suite
Minimum of three years' experience in restaurant operations or a related field, or an equivalent combination of education and experience demonstrating capability
Proficient knowledge of Microsoft Office software applications and restaurant management systems
Ability to work a flexible schedule including days, nights, weekends, and holidays
Willingness to travel to other locations for meetings, training, or support as required by business needs

Job Duties

Exemplify Tasty Chick'n's guiding values while assisting the Restaurant General Manager in developing high-performing employees through effective training, coaching, and recognition of A+ talent utilizing Tasty Chick'n's tools and processes
Execute the Performance Management process consistently to ensure employees are set up for success and held accountable for their performance
Collaborate with the Restaurant General Manager to resolve employee relations issues and ensure legal compliance within the restaurant
Conduct regular training sessions to enhance team skills in food preparation, safety standards, and customer service
Develop and manage a schedule that ensures all operational periods (opening, lunch, dinner, overnight, weekends) are adequately staffed and prepared
Foster a customer-focused culture by modeling exemplary behavior in addressing customer concerns and resolving serious issues effectively
Coach and support the food production team, driving excellence in operational procedures through the use of the OSM and Company systems
Partner with the Restaurant General Manager to implement restaurant projections and marketing initiatives, ensuring they are effectively executed and aligned with business goals
Analyze customer feedback and sales data to identify opportunities for improving service and product offerings
Collaborate with the Restaurant General Manager to analyze inventory and controllables on an ongoing basis, taking corrective actions as needed to achieve margin and cost of goods targets
Assist in ensuring compliance with Federal, State, and Local regulations, implementing policies and procedures to mitigate risks and maintain operational integrity
Review financial reports and metrics to identify trends and implement strategies for cost reduction and efficiency improvement