Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee recognition programs
Employee training and development
flexible scheduling
Professional growth opportunities
Job Description
Urban Air Adventure Parks is a leading innovator in the entertainment industry, specializing in indoor adventure parks that provide exhilarating experiences for individuals and families of all ages. Founded and headquartered in Dallas, Urban Air has established itself as the preeminent indoor adventure park operator with locations across the globe. Known for pioneering the concept of location-based adventure entertainment, Urban Air focuses on creating safe, thrilling, and engaging environments where children and adults alike can explore their adventurous spirit, develop new skills, and create lasting memories. With a mission to help kids have fun and aim higher, Urban Air is dedicated to inspiring confidence and encouraging guests to reach beyond their perceived limits.
At Urban Air, the culture centers around the philosophy of "Activating Awesome," emphasizing an upbeat, energetic work environment committed to exceptional customer service and employee development. The company values diversity, professional growth, and fostering a team-oriented atmosphere where each employee is empowered to contribute to the overall success and positive experience of guests. Urban Air Spanish Fort exemplifies this commitment by maintaining a safe, clean, and welcoming facility, ensuring every visitor enjoys a top-tier adventure park experience.
The Assistant Manager position at Urban Air Spanish Fort is a dynamic leadership role entrusted with motivating the team, driving accountability, and delivering results that support the park’s operational excellence and customer satisfaction. This role requires a hands-on leader who can guide and inspire staff to consistently perform at their best, ensuring a superior guest experience at all times. The Assistant Manager contributes significantly to hiring, training, coaching, and retaining a motivated and capable staff. This includes developing weekly schedules to optimize staffing levels, overseeing day-to-day operations across multiple areas—including food, beverages, entertainment attractions, and facility safety—and ensuring compliance with all company standards and policies.
This position also entails engaging with team members to build their skills and identifying potential leaders for advancement through Urban Air’s leadership development programs. Accountability in managing expenses, inventory control, and executing employee recognition initiatives are integral parts of the role. The Assistant Manager upholds the culture and brand values by consistently demonstrating professional conduct, effective communication, and a genuine enthusiasm for the business. With a focus on operational detail and continuous improvement, this role is essential in maintaining Urban Air’s reputation as the foremost indoor adventure park.
Working at Urban Air Spanish Fort means joining a company committed to equal employment opportunity and diversity inclusion. It requires flexibility to work weekends, evenings, and holidays, reflecting the nature of the entertainment industry. Candidates must be prepared to work in a fast-paced environment and possess the physical stamina to stand for long periods, move about the facility, and safely lift up to 30 pounds. The Assistant Manager role is ideal for individuals passionate about hospitality, leadership, and providing an engaging, fun, and safe environment for guests and team members alike.
At Urban Air, the culture centers around the philosophy of "Activating Awesome," emphasizing an upbeat, energetic work environment committed to exceptional customer service and employee development. The company values diversity, professional growth, and fostering a team-oriented atmosphere where each employee is empowered to contribute to the overall success and positive experience of guests. Urban Air Spanish Fort exemplifies this commitment by maintaining a safe, clean, and welcoming facility, ensuring every visitor enjoys a top-tier adventure park experience.
The Assistant Manager position at Urban Air Spanish Fort is a dynamic leadership role entrusted with motivating the team, driving accountability, and delivering results that support the park’s operational excellence and customer satisfaction. This role requires a hands-on leader who can guide and inspire staff to consistently perform at their best, ensuring a superior guest experience at all times. The Assistant Manager contributes significantly to hiring, training, coaching, and retaining a motivated and capable staff. This includes developing weekly schedules to optimize staffing levels, overseeing day-to-day operations across multiple areas—including food, beverages, entertainment attractions, and facility safety—and ensuring compliance with all company standards and policies.
This position also entails engaging with team members to build their skills and identifying potential leaders for advancement through Urban Air’s leadership development programs. Accountability in managing expenses, inventory control, and executing employee recognition initiatives are integral parts of the role. The Assistant Manager upholds the culture and brand values by consistently demonstrating professional conduct, effective communication, and a genuine enthusiasm for the business. With a focus on operational detail and continuous improvement, this role is essential in maintaining Urban Air’s reputation as the foremost indoor adventure park.
Working at Urban Air Spanish Fort means joining a company committed to equal employment opportunity and diversity inclusion. It requires flexibility to work weekends, evenings, and holidays, reflecting the nature of the entertainment industry. Candidates must be prepared to work in a fast-paced environment and possess the physical stamina to stand for long periods, move about the facility, and safely lift up to 30 pounds. The Assistant Manager role is ideal for individuals passionate about hospitality, leadership, and providing an engaging, fun, and safe environment for guests and team members alike.
Job Requirements
- Experience in hospitality
- 1+ year supervisory or management experience
- Ability to pass a thorough background check
- CPR/First Aid Certification preferred
- Ability to motivate others
- Professional grooming and conduct
- Computer skills including Microsoft Office
- Willingness to work weekends, evenings and holidays
- Physical ability to stand for long periods and lift up to 30 pounds
- Strong communication skills
- Ability to work in a fast-paced, noisy environment
- Regular and predictable attendance
Job Qualifications
- Experience in hospitality is a must (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants)
- 1+ year supervisory or management experience required
- Ability to pass a thorough background check
- CPR/First Aid Certification is preferred
- Brand Ambassador and Culture Champion
- Demonstrated ability of developing team members in areas of responsibility
- Must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude
- Computer skills essential - Microsoft Office (Excel, Word, PowerPoint)
- Professional grooming and conduct must be constantly displayed to set an example for staff
- Ability to enthusiastically interact with others
- Adaptability, flexibility, general enthusiasm for the business
- Strong communication skills
- ability to write and verbally communicate in a clear and concise manner
- Willing to learn and adapt to changes or challenges
- Ability to establish working relationships with all employees, management, and vendors
- Exercise good judgment in decision-making
- Appreciation of diversity (thought, ethnic, gender, etc.)
- Must be able and willing to work weekends, evenings and holidays
Job Duties
- Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level
- Assist in hiring, retention of staff, coaching, discipline
- ensure execution of staff training programs
- Develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience
- Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity
- Select, develop staff and trainers for more responsibility or internal promotability into a leadership program
- Ensure execution of all employee recognition and incentive programs as directed
- Assist with inventory and controlling expenses
- Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections
- Maintain a safe, clean and secure environment for all guests and staff
- Continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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