Assistant Manager

Oklahoma City, OK, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $15.75 - $23.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

flexible schedule

Job Description

Wendy's is a globally recognized fast-food restaurant chain known for its commitment to quality, customer satisfaction, and operational excellence. Founded in 1969, Wendy's has grown to become one of the top quick-service restaurants worldwide, offering a diverse menu of fresh, made-to-order meals to millions of customers daily. With a strong emphasis on delivering exceptional dining experiences, Wendy's continues to innovate and set industry standards in food quality, customer service, and restaurant management. The company prides itself on fostering a dynamic, supportive workplace where team members at all levels can thrive and contribute to the brand's success. Working at Wendy's provides an opportunity to be part of a passionate team dedicated to "Delight Every Customer" while driving sales and growth within a vibrant, fast-paced environment.

The role of Restaurant Assistant Manager (AM) at Wendy's is pivotal in sustaining this culture of excellence and customer delight. As an AM, you will support daily restaurant operations by training, coaching, and motivating staff to deliver impeccable service and uphold high standards of food safety and cleanliness. This position requires a proactive leader who can effectively manage team huddles, communicate key operational priorities, and reinforce a positive service culture rooted in friendliness, product quality, and efficiency. The Assistant Manager plays a critical role in ensuring the restaurant meets and exceeds its sales goals, operational metrics, and customer satisfaction scores. You'll partner closely with other management roles to optimize labor scheduling, drive sales initiatives, and implement continuous improvements in quality, service, and cleanliness.

In addition to operational leadership, the AM will handle key decision-making responsibilities such as analyzing customer feedback, resolving complaints, managing schedules, and ensuring compliance with Wendy's policies and health regulations. The position demands a hands-on approach to mentoring both crew members and managers, focusing on retention, development, and creating an empowering and collaborative work environment. EMS like WeLearn and HMS will be tools used to streamline training and workforce management, with a strong expectation for maintaining ServSafe certification.

This Assistant Manager role is multidimensional, combining guest experience advocacy with operational efficiency and leadership development. Candidates must be adept at multitasking within a high-energy setting, demonstrate resilience and professionalism, and maintain a strong customer orientation. Flexibility to work varying shifts up to 50 hours per week, reliable transportation, and willingness to work across multiple locations may also be required. Overall, this position is ideal for individuals passionate about the food service industry and eager to contribute to Wendy's continued success through exemplary team management and operational excellence.

Job Requirements

Must be at least 18 years of age
High school diploma or GED preferred
Three years of restaurant management experience preferred
One year of full-time equivalent supervisory experience required
One year or more of full-time equivalent restaurant, retail, customer service focused or equivalent experience required
Must maintain ServSafe certification
Knowledge of federal, state and local employment laws
Ability to quickly become knowledgeable about and train others in Wendy’s systems such as WeLearn and HMS
Ability to multitask in a fast-paced environment
Ability to maintain composure and give sound advice and direction
Ability to work in a team environment
Ability to demonstrate a strong customer orientation focus
Ability to demonstrate accuracy and attention to detail
Ability to demonstrate professionalism, composure and discretion when expediting or resolving all customer related concerns and issues
Ability to work a flexible 50 working hours work week
Ability to be available to report to work promptly and regularly and to work all day parts and days of the week
Must have reliable transportation and ability to drive long distances as needed to work in multiple locations and travel to other restaurants, Area office as business needs dictate
Other duties as assigned

Job Qualifications

High school diploma or GED preferred
Three years of restaurant management experience preferred
One year of full-time supervisory experience required
One year or more of full-time restaurant, retail, or customer service experience required
Must maintain ServSafe certification
Knowledge of federal, state and local employment laws
Ability to quickly learn and train others in Wendy’s systems (WeLearn, HMS)
Ability to multitask in a fast-paced environment
Strong customer orientation focus
Demonstrated accuracy and attention to detail
Professionalism, composure, and discretion when resolving customer concerns
Ability to work a flexible 50 hour work week
Reliable transportation and ability to travel to multiple locations as needed
Ability to work all day parts and days of the week
Ability to work in a team environment

Job Duties

Train, monitor and reinforce food safety procedures to store management, team trainers and crew employees
Ensure all food safety procedures are executed according to company policies and health/sanitation regulations
Coach and retrain managers as required and take corrective actions as appropriate
Work with Restaurant Management team to train, develop and communicate with crew members and Team Trainers through team huddles, manager meetings
Supervise crew members and Team Trainers to maximize retention
Create a service culture designed to 'Delight Every Customer'
Lead, model and coach exemplary customer service behaviors
Train all employees to focus on exceeding customer expectations through friendliness, courtesy, product quality, cleanliness and service standards
Lead and drive the selling culture through customer service, sales incentives and initiatives and average ticket growth
Analyze results, coach consistent selling behaviors and create action plans to support sales growth and consistency in service
Maximize store sales goals versus annual operating plan, including participation in marketing programs
Evaluate store performance and develop plans to resolve unfavorable trends and enhance sales
Manage assigned store requirements for new product rollouts/procedures
Ensure protection of Wendy’s brand and assets through store compliance with company operating policies and procedures
Project, create and execute effective labor scheduling for the restaurant
Monitor labor variances daily and adjust accordingly
Maintain proper coverage via crew member schedules to meet customer service standards
Partner with other restaurant managers to set the Daily Operations Plan (DOP) to ensure team effectiveness
Teach, train and develop managers in appropriate DOP execution
Analyze and problem solve customer feedback (e.g., Voice of the Customer (VOC) Indexes - OSAT and ZOD)
Recommend and initiate corrective action under General Manager's guidance
Follow up to ensure resolution of VOC issues
Drive and execute marketing calendar including local restaurant marketing
Ensure huddles are conducted consistently across day parts focusing on exceeding customer expectations
Teach, train and develop managers to conduct effective huddles
Supervise, train, mentor, develop and communicate with crew members and Restaurant Management team through team huddles and meetings
Reinforce and follow up on policies and procedures for a safe, efficient and professional environment
Ensure continual improvement of Quality, Service and Cleanliness standards on all day parts
Utilizing Customer Experience Playbook to diagnose and resolve service issues
Approve customer feedback-based adjustments in daily operations
Investigate and resolve customer complaints promptly
Manage and approve schedule changes to support business needs
Monitor service quality and make necessary adjustments
Approve actions to resolve guest complaints within guidelines
Recommend corrective action for crew or manager performance issues
Other duties as assigned