Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Operations excellence
Training and Development
Personal and career growth
Medical Plan
dental plan
recognition programs
Bonuses
Job Description
Checkers & Rally's is a well-established quick-service restaurant franchise known for delivering exceptional fast food experiences through its commitment to quality, speed, and customer service. With numerous locations across the United States, Checkers & Rally's prides itself on being more than just a place to eat; it is a community hub where guests can enjoy great food in a welcoming environment. The company is dedicated to supporting its franchisees, employees, and guests by fostering a culture of excellence and growth. Being part of Checkers & Rally's means joining a team that values integrity, service, and a bold approach to ongoing development and success.
The role of Assistant Manager at Checkers & Rally's is integral to the restaurant's daily operations and long-term goals. This position involves closely supporting the General Manager by helping to execute the restaurant plan, which includes meeting sales and profitability targets, ensuring operational procedures are followed, and maintaining the highest standards of guest and team member service. As an Assistant Manager, you will build sales and profits by actively promoting guest satisfaction and managing restaurant operations effectively. You are expected to escalate any significant concerns or suggestions regarding the restaurant, employees, or guests to the General Manager promptly.
You will also play a key role in team development by assisting with the recruitment process, including interviewing and hiring the right team members that fit the culture and operational needs. Ensuring that company policies and procedures are adhered to during all shifts is a critical responsibility. Moreover, you will be tasked with training team members on operational protocols, company policies, and guest service excellence to maintain consistency and quality across the board.
Handling customer complaints and policy violations with a proactive and solution-oriented mindset is part of your daily duties. Providing regular and constructive feedback to team members to guide performance improvement and encourage professional growth is essential. Additionally, maintaining a safe, clean, and enjoyable environment for both employees and guests supports Checkers & Rally's commitment to being the first choice for everyone who walks through its doors.
This role demands a high-energy individual who can thrive in a fast-paced environment, demonstrating strong interpersonal and communication skills. Flexibility in working hours is necessary given the dynamic nature of restaurant operations. Checkers & Rally's offers a competitive employment experience that encourages personal and career growth through extensive training and development programs. The Assistant Manager position is an excellent opportunity for individuals who are passionate about hospitality, leadership, and making a tangible difference every day within a thriving restaurant setting.
The role of Assistant Manager at Checkers & Rally's is integral to the restaurant's daily operations and long-term goals. This position involves closely supporting the General Manager by helping to execute the restaurant plan, which includes meeting sales and profitability targets, ensuring operational procedures are followed, and maintaining the highest standards of guest and team member service. As an Assistant Manager, you will build sales and profits by actively promoting guest satisfaction and managing restaurant operations effectively. You are expected to escalate any significant concerns or suggestions regarding the restaurant, employees, or guests to the General Manager promptly.
You will also play a key role in team development by assisting with the recruitment process, including interviewing and hiring the right team members that fit the culture and operational needs. Ensuring that company policies and procedures are adhered to during all shifts is a critical responsibility. Moreover, you will be tasked with training team members on operational protocols, company policies, and guest service excellence to maintain consistency and quality across the board.
Handling customer complaints and policy violations with a proactive and solution-oriented mindset is part of your daily duties. Providing regular and constructive feedback to team members to guide performance improvement and encourage professional growth is essential. Additionally, maintaining a safe, clean, and enjoyable environment for both employees and guests supports Checkers & Rally's commitment to being the first choice for everyone who walks through its doors.
This role demands a high-energy individual who can thrive in a fast-paced environment, demonstrating strong interpersonal and communication skills. Flexibility in working hours is necessary given the dynamic nature of restaurant operations. Checkers & Rally's offers a competitive employment experience that encourages personal and career growth through extensive training and development programs. The Assistant Manager position is an excellent opportunity for individuals who are passionate about hospitality, leadership, and making a tangible difference every day within a thriving restaurant setting.
Job Requirements
- High school diploma or general education degree (GED)
- food safety certified
- 1-2 years restaurant management experience, preferably in quick service restaurants (QSR)
- basic math skills
- Microsoft Office and general systems experience
- strong interpersonal and verbal and written communications skills
- ability to work flexible schedule and extended hours
- high energy to keep up with fast paced environment
- commitment to core values of integrity, service, excellence, and courage to be bold and grow
Job Qualifications
- High school diploma or general education degree (GED) preferred
- food safety certified
- 1-2 years restaurant management experience, preferably in quick service restaurants (QSR)
- basic math skills
- Microsoft Office and general systems experience
- strong interpersonal and verbal and written communications skills
- ability to work flexible schedule and extended hours
- high energy to keep up with our fast paced environment
- commitment to core values of integrity, service, excellence, and courage to be bold and grow
Job Duties
- Building sales and profits by promoting guest satisfaction and managing restaurant operations
- escalating any concerns or recommendations with the restaurant, employees or guests to the General Manager
- assisting with interviewing and hiring the right team members
- ensuring policy and procedures are being followed on shifts
- training team members on operations, company policies and procedures and guest service
- identifying and responding to complaints and policy and procedure violations
- providing regular feedback and coaching to team members on their performance
- helping ensure the restaurant is a safe, clean and fun environment for our employees and guests
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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