Assistant Manager

Golden Chick is a renowned fast-food restaurant chain that specializes in serving high-quality fried chicken along with a variety of complementary menu items. Established with a commitment to excellent service and delectable food, Golden Chick has built a loyal customer base across multiple locations. The restaurant is well-known for its welcoming atmosphere, consistency in food quality, and dedication to customer satisfaction. Operating across numerous cities, Golden Chick strives to maintain a reputation as a leader in the quick-service restaurant industry with a focus on delivering a memorable dining experience to all its patrons.

Located at 22002 US Highway 281 North in San Antonio, TX, this particular branch upholds the brand’s standards through its dedicated team of professionals. The establishment is currently seeking a motivated and experienced Assistant Manager to join the team. This role is pivotal in providing leadership and guidance to the restaurant’s hourly staff, ensuring smooth operations on every shift. Assistant Managers work under the supervision of Restaurant General Managers and serve as the second in command, a role that carries significant responsibility for operational success.

The Assistant Manager will be responsible for supervising all team members during their assigned shifts, taking an active role in hiring and orienting new personnel, assessing team performance, and coaching newcomers to understand critical operational areas. This position involves implementing company policies and operational guidelines, ensuring that the restaurant maintains high standards in both service and facility upkeep.

Customer satisfaction is a fundamental aspect of the role, with emphasis on coaching restaurant staff to deliver courteous, friendly, and attentive customer service. The Assistant Manager is also expected to maintain awareness of the restaurant’s overall condition, promptly notifying management of any equipment failures or maintenance requirements. They will oversee merchandising efforts to guarantee that food products are well-stocked, rotated appropriately, and attractively displayed for customers.

Additionally, the Assistant Manager plays a crucial role in controlling sales by training employees to accurately enter transactions, comply with company pricing, and complete shift sales in accordance with established policies. Financial responsibilities include managing cash, sales, food costs, payroll, and inventory control records, as well as addressing any variances to help maintain profitability.

Staffing duties involve supervising restaurant employees' activities as directed by the Quick Service Restaurant (QSR) Supervisor, ensuring all team members adhere to government laws, health and safety codes, and company policies. The Assistant Manager also assists in maintaining a safe environment for both employees and customers while protecting company assets such as cash, equipment, and property. This position requires a proactive approach to legal compliance and operational excellence, seeking guidance when needed to ensure all obligations are met.

Overall, this Assistant Manager role offers an exciting opportunity for individuals passionate about the foodservice industry and looking to develop their leadership skills within a well-established and respected company. Employment at this location is a full-time commitment where energy, dedication, and a focus on excellence are essential to success and career advancement within Golden Chick.