Assistant Manager

Phoenix, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

competitive pay

bonus eligible

2 weeks vacation and additional paid time off

free meal each shift

medical benefits from day 1

Career advancement and professional development

Scholarship Opportunities

Job Description

KFC is a globally recognized fast-food restaurant chain known for its delicious fried chicken and commitment to quality customer service. With thousands of locations worldwide, KFC has built a reputation not only for its iconic recipes but also for its vibrant workplace culture that promotes growth, inclusion, and professional development. The company's success is driven by a strong team-oriented environment where leadership and employee engagement play crucial roles in delivering exceptional dining experiences. As a part of the Yum! Brands family, KFC offers employees opportunities to advance their careers within a supportive and dynamic industry. This specific opportunity is for an Assistant Manager role, a key leadership position within the restaurant that supports overall operations and team management. It is a full-time position where the Assistant Manager will work approximately 50 hours per week, including 40 hours at a normal pay rate and 10 hours at time and a half, ensuring a balanced and rewarding compensation package.

As an Assistant Manager at KFC, you will be central to the restaurant's success, working closely with the Restaurant General Manager (RGM) to uphold brand standards and motivate your team. Leading by example, you will be responsible for training, coaching, and recognizing team members to create memorable customer experiences that drive repeat business and enhance KFC’s reputation. This role requires a hands-on leader who thrives in a fast-paced environment and who is passionate about fostering a positive culture that values equity, inclusion, and belonging. You will have the unique opportunity to take charge of daily operations when the RGM is not present, demonstrating decision-making skills and leading the team toward high performance and operational excellence. The Assistant Manager role encompasses a wide range of responsibilities from managing financial aspects like profit and loss, inventory, cash control, and labor management, to ensuring adherence to health, safety, and food quality standards. As a leader, you will collaborate with the RGM on recruiting and hiring talented individuals, promoting workforce diversity, and building a motivated, high-achieving team. KFC emphasizes support and development, providing you access to career advancement opportunities, scholarship programs, and special benefits such as free meals during shifts and comprehensive medical coverage starting day one. If you are committed to your personal and professional growth, enjoy team collaboration, and are ready to contribute in a meaningful way, this Assistant Manager role offers a fulfilling career path in an exciting, ever-evolving restaurant environment.

Job Requirements

2+ years of restaurant or retail management experience
Assist with profit and loss management by following cash control and security procedures, maintaining inventory, managing labor and reviewing financial reports
Ensure all employees receive proper training and resources
Champion company culture and values, promoting equity, inclusion and belonging in the restaurant
Lead efforts in individual and team recognition, collaboration and motivation
Identify and recruit exceptional talent, supporting the RGM in the hiring process
Possess strong communication skills for conducting performance appraisals, taking disciplinary action and motivating and training employees
Adhere to corporate policies, procedures and occupational health and food safety standards

Job Qualifications

2+ years of restaurant or retail management experience
Strong communication skills for conducting performance appraisals, taking disciplinary action, motivating and training employees
Ability to champion company culture and values, promoting equity, inclusion and belonging
Experience in recruiting and hiring exceptional talent
Knowledge of profit and loss management including cash control, inventory and labor management
Understanding of corporate policies, procedures and occupational health and food safety standards

Job Duties

Ensure consistent customer satisfaction by effectively modeling the KFC connect success routine and prioritizing customer needs
Oversee team members' adherence to shift responsibilities and maintain high food safety standards
Take charge of restaurant operations in the RGM's absence
Collaborate with the RGM in assessing team performance, providing ongoing constructive and positive feedback
Address employee relations issues, determine resolutions or escalate to the RGM when necessary
Assist in sourcing, recruiting, interviewing and hiring team members while promoting equity, inclusion and belonging
Assist with profit and loss management including cash control, security procedures, inventory maintenance and labor management
Review financial reports and take appropriate actions to optimize performance
Support the RGM in facility maintenance and ensure health and safety standards are consistently followed