Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
competitive pay
bonus eligible
Vacation and Paid Time Off
free meal
medical benefits
401(k) Plan
Career advancement and professional development
Scholarship Opportunities
Health and wellness programs
PERKS including discounts on mortgages, vehicles, cell phones, gym memberships
Job Description
KFC is a globally recognized fast-food restaurant chain known for its signature fried chicken and commitment to quality, customer service, and community values. Established as one of the premier quick-service restaurants, KFC has built a strong brand presence by delivering consistent, delicious food and fostering a welcoming environment for both customers and employees. As a part of the food service industry, KFC invests heavily in maintaining high standards for food safety, employee development, and operational excellence. It operates thousands of restaurants worldwide, emphasizing employee growth, teamwork, and a vibrant culture of inclusivity and respect.
The role of Assistant Manager at KFC is vital to the smooth operation and success of the restaurant. This position supports the Restaurant General Manager (RGM) by ensuring the team consistently meets brand standards and delivers exceptional customer experiences. As an Assistant Manager, you will play a key leadership role by managing daily operations, providing coaching and training for team members, and inspiring a culture of high performance and accountability. The role involves a close partnership with the RGM, especially when it comes to decision-making in their absence, ensuring seamless operations across all shifts.
Working as an Assistant Manager is both challenging and rewarding. You will be working a 48-hour week with 40 hours at regular pay and 8 hours compensated at time and a half. Your duties will encompass overseeing food safety compliance, managing team dynamics, assisting with recruitment and hiring, and actively participating in financial management aspects like cash control, security procedures, labor management, and inventory maintenance. Your leadership will influence team morale and guest satisfaction, making this a strategic role in driving the restaurant’s overall success.
KFC prioritizes a supportive and dynamic workplace culture where employees are encouraged to embrace personal challenges and professional development. The Assistant Manager will not only focus on operational responsibilities but will also champion KFC's values of equity, inclusion, and belonging, playing an instrumental role in creating a positive and inclusive environment for both staff and customers. This position offers a balanced work experience where professional growth, fun, and a commitment to excellence come together. It is suited for those who thrive in a fast-paced, customer-centric environment and are passionate about leading teams toward achieving outstanding results.
The role of Assistant Manager at KFC is vital to the smooth operation and success of the restaurant. This position supports the Restaurant General Manager (RGM) by ensuring the team consistently meets brand standards and delivers exceptional customer experiences. As an Assistant Manager, you will play a key leadership role by managing daily operations, providing coaching and training for team members, and inspiring a culture of high performance and accountability. The role involves a close partnership with the RGM, especially when it comes to decision-making in their absence, ensuring seamless operations across all shifts.
Working as an Assistant Manager is both challenging and rewarding. You will be working a 48-hour week with 40 hours at regular pay and 8 hours compensated at time and a half. Your duties will encompass overseeing food safety compliance, managing team dynamics, assisting with recruitment and hiring, and actively participating in financial management aspects like cash control, security procedures, labor management, and inventory maintenance. Your leadership will influence team morale and guest satisfaction, making this a strategic role in driving the restaurant’s overall success.
KFC prioritizes a supportive and dynamic workplace culture where employees are encouraged to embrace personal challenges and professional development. The Assistant Manager will not only focus on operational responsibilities but will also champion KFC's values of equity, inclusion, and belonging, playing an instrumental role in creating a positive and inclusive environment for both staff and customers. This position offers a balanced work experience where professional growth, fun, and a commitment to excellence come together. It is suited for those who thrive in a fast-paced, customer-centric environment and are passionate about leading teams toward achieving outstanding results.
Job Requirements
- Exposure to hot and cold temperatures
- Working with flour and other food products
- Fast-paced environment with high noise levels
- Ability to stand for prolonged periods
- Ability to lift up to 50 pounds
- Ability to perform repetitive tasks
Job Qualifications
- 2+ years of restaurant or retail management experience
- Assist with profit and loss management by following cash control and security procedures, maintaining inventory, managing labor, and reviewing financial reports
- Ensure all employees receive proper training and resources
- Champion KFC's culture and values, promoting equity, inclusion, and belonging in the restaurant
- Lead efforts in individual and team recognition, collaboration, and motivation
- Identify and recruit exceptional talent, supporting the RGM in the hiring process
- Possess strong communication skills for conducting performance appraisals, taking disciplinary action, and motivating and training employees
- Adhere to corporate policies, procedures, and occupational health and food safety standards
Job Duties
- Ensure consistent customer satisfaction by effectively modeling the KFC Connect Success Routine and prioritizing customer needs
- Oversee team members' adherence to shift responsibilities and maintain high food safety standards
- Take charge of restaurant operations in the RGM's absence
- Collaborate with the RGM in assessing team performance and provide ongoing constructive and positive feedback
- Address employee relations issues as they arise, determining immediate resolutions or escalating to the RGM when necessary
- Assist in sourcing, recruiting, interviewing, and hiring team members while driving a culture of equity, inclusion, and belonging
- Assist with profit and loss management including cash control, security procedures, inventory maintenance, and labor management
- Review financial reports and take appropriate actions to optimize performance
- Support the RGM in maintenance of facility and ensure health and safety standards are consistently followed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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