Assistant Manager

Norman, OK, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $15.00 - $21.75

Work Schedule

Standard Hours

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401(k) Plan

Employee Discounts

flexible schedule

Career Development

Job Description

Wendy's is a globally recognized fast-food restaurant chain known for its fresh, made-to-order food and commitment to quality customer service. As one of the leaders in the quick-service restaurant industry, Wendy's prides itself on a strong culture of teamwork, excellence, and innovation that drives customer satisfaction and business growth. The company operates numerous locations worldwide, focusing on delivering consistently high standards in food quality, service, and cleanliness. With a dynamic and fast-paced work environment, Wendy's provides developmental opportunities for employees who are passionate about customer service and operational excellence. Joining Wendy's means becoming part of a dedicated team committed to delighting customers and supporting a strong community presence.

The role of a Restaurant Assistant Manager at Wendy's is pivotal in supporting the restaurant's goals by contributing to a service culture aimed to delight every customer and drive sales growth effectively. This position entails training support for daily restaurant operations and ensuring that every shift is prepared and executed to exceed customer expectations through effective modeling and coaching. The Assistant Manager is an expert in hosting meaningful team huddles to communicate critical priorities to the restaurant team, helping them excel in delivering exceptional service. Additionally, the position supports ongoing improvements in Quality, Service, and Cleanliness by training employees, ensuring adherence to food safety policies, and maintaining compliance with health and sanitation regulations.

Assistant Managers play a critical role in achieving restaurant objectives, including sales targets, earnings, and key operational metrics. They collaborate closely with Restaurant Management to identify areas for improving efficiency, optimizing labor scheduling, and maximizing profitability. The role involves a strong focus on engaging crew members and Team Trainers by fostering a positive and motivating work environment that promotes retention and productivity. The Assistant Manager leads initiatives to reinforce a selling culture that promotes customer service satisfaction, sales incentives, and average ticket growth. A significant part of the role is analyzing results, coaching consistent selling behaviors, and creating actionable plans to sustain sales growth.

In addition to ensuring sales and profitability, the Assistant Manager is responsible for labor scheduling, monitoring labor variances, and maintaining proper crew coverage to meet and exceed customer service standards. The role requires a strategic approach to daily operations planning (DOP), guiding the team to be positioned correctly to delight customers consistently. The Assistant Manager is also responsible for analyzing and resolving customer feedback through tools like the Voice of the Customer (VOC) and collaborating with the General Manager for implementing corrective actions when necessary.

To thrive in this role, candidates must possess strong leadership and organizational skills, a keen understanding of restaurant operations, and the ability to multitask in a fast-paced environment. Must demonstrate professionalism, composure, and customer service focus while managing shift dynamics and employee development. Requirements include maintaining ServSafe certification and knowledge of employment laws. The role demands flexibility for a 50-hour workweek, availability to work all shifts, and the ability to travel to support multiple locations as business needs arise. This is an exciting leadership opportunity for those looking to grow in the foodservice management field within a respected and customer-focused restaurant brand like Wendy's.

Job Requirements

High school diploma or GED preferred
Must be at least 18 years of age
Three years of restaurant management experience preferred
One year of full-time equivalent supervisory experience required
One year or more of full-time equivalent restaurant retail customer service focused or equivalent experience required
Must maintain ServSafe certification
Knowledge of federal state and local employment laws
Ability to quickly become knowledgeable about and able to train others in Wendy’s systems including WeLearn HMS and employee development programs
Ability to multi-task in a fast-paced environment
Ability to maintain composure and give sound advice and direction
Ability to work in a team environment
Ability to demonstrate a strong customer orientation focus
Ability to demonstrate accuracy and attention to detail
Ability to demonstrate professionalism composure and discretion when expediting or resolving all customer related concerns and issues
Ability to work a flexible 50 working hours work week
Ability to be available to report to work promptly and regularly and to work all day parts and days of the week
Must have reliable transportation and the ability to drive long distances as needed to work in multiple locations and travel to other restaurants or area office as business needs dictate
Other duties as assigned

Job Qualifications

High School Diploma or GED preferred
Three years of restaurant management experience preferred
One year of full-time equivalent supervisory experience required
One year or more of full-time equivalent restaurant retail customer service focused or equivalent experience required
Must maintain ServSafe certification
Knowledge of federal state and local employment laws
Ability to quickly become knowledgeable about and able to train others in Wendy’s systems such as WeLearn HMS and employee development programs
Ability to multi-task in a fast-paced environment
Ability to maintain composure and give sound advice and direction
Ability to work in a team environment
Ability to demonstrate a strong customer orientation focus
Ability to demonstrate accuracy and attention to detail
Ability to demonstrate professionalism composure and discretion when expediting or resolving all customer related concerns and issues
Ability to work a flexible 50 working hours work week
Ability to be available to report to work promptly and regularly and to work all day parts and days of the week
Must have reliable transportation and the ability to drive long distances as needed in order to work in multiple locations and have the ability to travel to other restaurants Area office as business needs dictate

Job Duties

Train monitors and reinforce food safety procedures to store management team trainers and crew employees
Ensure all food safety procedures are executed according to company policies and health sanitation regulations
Coach and retrain managers as required and take corrective actions as appropriate with support from the General or District Manager
Work with Restaurant Management team to train develop and communicate with crew members and Team Trainers through team huddles manager meetings
Supervise crew members and Team Trainers in a way that maximizes retention
Create a service culture designed to delight every customer
Lead model and coach exemplary customer service behaviors
Train all employees to focus on exceeding customer expectations through execution of friendliness courtesy product quality cleanliness and service standards
Lead and drive the selling culture through customer service OSAT sales incentives and initiatives and average ticket growth
Analyze results coach consistent selling behaviors and create action plans to support sales growth and consistency in service
Maximize store sales goals versus annual operating plan including participation in marketing programs
Evaluate store performance in order to develop and implement an appropriate plan to resolve unfavorable trends and enhance sales
Manage assigned store requirements for new product rollouts procedures
Ensure protection of Wendy’s brand and assets through store compliance with company operating policies and procedures
Project create execute effective labor scheduling for the restaurant
Monitor labor variances daily and adjust accordingly
Maintain proper coverage via crew member schedules to ensure the restaurant attains exceeds all customer service standards
Responsible for meeting labor guidance on a weekly basis
Partner with other restaurant managers to set the Daily Operations Plan DOP to ensure the team is positioned appropriately to delight every customer and is focused on areas designed to improve the customer experience in the restaurant
Teach train and develop managers in appropriate DOP execution
Analyze and problem solve customer feedback e g Voice of the Customer VOC indexes OSAT and ZOD to coach crew members and Restaurant Management team on opportunities as well as recommend and initiate corrective action under the guidance and approval of the General Manager to address issues as needed
Follow up and ensure resolution of relevant VOC issues
Drive and execute the marketing calendar including local restaurant marketing to ensure that every customer views your Wendy’s as their favorite restaurant in the area
Ensure huddles are conducted consistently on all day parts and the topics are delivered in a manner that focuses on exceeding the customer’s expectations
Teach train and develop managers to conduct effective huddles
Supervise train mentor develop and communicate with crew members and Restaurant Management team through team huddles Talk to Me TTM manager meetings
Supervise crew members and subordinate managers in a manner that maximizes retention
Support and lead Cultural Onboarding and ongoing restaurant communications within the restaurant as needed
In conjunction with other restaurant managers reinforce and follow up on policies and procedures to ensure a safe efficient and professional environment for customers and other employees
Ensure the continual improvement of Quality Service and Cleanliness standards on all day parts including monitoring food product quality
Appropriately utilizes the Customer Experience Playbook and puts emphasis on delight every customer
Help diagnose service issues and directs subordinate managers and crew in executing Playbook plays to resolve