Assistant Manager

Jackson, MS, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $13.25 - $20.25

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

employee discount

Retirement Plan

flexible scheduling

Career Development

Job Description

McAlister's Deli is a well-established, fast-casual restaurant chain known for its commitment to delivering high-quality food and exceptional guest experiences. With a strong presence in the restaurant industry, McAlister's focuses on maintaining a welcoming atmosphere, excellent service, and offering a menu that includes deli sandwiches, salads, and a variety of comfort foods. Operating across multiple locations, McAlister's is dedicated to fostering a positive work environment and community-oriented culture. This corporate-based opportunity highlights the company's consistent drive for operational excellence and guest satisfaction.

The Assistant Manager role at McAlister's Deli is a pivotal position responsible for supporting the General Manager by overseeing daily restaurant operations to ensure smooth, efficient, and profitable activities. The role demands a high degree of leadership, organization, and dedication to maintaining the restaurant's high standards in food quality, sanitation, service, and safety. As an Assistant Manager, you will be actively managing team members by providing training, motivation, and performance evaluations, while instilling a positive and collaborative team environment. You will play a key role in administrative duties such as budgeting, inventory control, and compliance with company policies and controls. The role requires hands-on leadership in both front and back of house operations, ensuring guest satisfaction and employee development. The job involves monitoring operational metrics like sales and costs, controlling waste and inventory shrinkage, and ensuring efficient scheduling to maximize labor results. Additionally, maintaining the physical condition and cleanliness of the restaurant environment is essential, including managing repairs and contracts for equipment maintenance.

The Assistant Manager serves as a crucial communications link between the restaurant team and corporate support staff, providing accurate data and ensuring adherence to McAlister's brand standards. It is essential to create a positive, inclusive, and respectful work culture where all team members feel valued and motivated. This role is ideal for individuals who thrive in fast-paced, high-energy environments, possess strong problem-solving skills, and are passionate about delivering excellent customer service. Adaptability to flexible scheduling and the ability to work varied shifts are necessary for success in this position. Overall, the Assistant Manager at McAlister's Deli contributes significantly to both the guest experience and the financial performance of the restaurant, ensuring that the business meets its strategic goals and maintains its reputation for quality and hospitality.

Job Requirements

Minimum two years of restaurant management experience in a fast-paced environment
ability to work in a fast-paced, high-energy, physically demanding environment
capacity to work 50 to 60 hours per week, with occasional periods over 60 hours
able to stand 90 percent of work time
able to sit 10 percent of work time
required use of all sensory capabilities including vision, hearing, taste, smell, touch, and speech
physical abilities including walking, bending, kneeling, handling, flexibility, stretching, squatting, crawling, lifting, climbing, and crouching
able to regularly lift up to 70 pounds and occasionally more than 35 pounds
clear communication in the primary language of the restaurant (primarily English)
precise hearing capability with correction
corrected vision of 20/20
reliable transportation for occasional travel to deliveries, other locations, or company meetings

Job Qualifications

Excellent oral and written communication skills
ability to speak, read, write, and understand the primary language of the restaurant
strong organizational and time management skills
ability to work well under pressure
effective problem-solving skills
capable of receiving and giving direction
able to work well with others in a team environment
excellent attendance with flexible scheduling based on business needs
availability to work all shifts when the restaurant is open
minimum two years of restaurant management experience in a fast-paced environment

Job Duties

Guarantee a high-quality operation
manage team members
advocate for a team environment
provide a positive experience and atmosphere for team members, managers, and guests
ensure fast and friendly service according to McAlister's guidelines
ensure consistent high-quality food production
direct overall activities and performance of team members during shifts
monitor and ensure appropriate guest service steps and delivery of McAlister's Touch
promote positive guest relations
oversee cleanliness and maintenance of equipment and restaurant interior and exterior
organize repairs, contracts, and services
follow standards as described in policy and operations manuals
review financial information such as sales and costs with the General Manager
oversee budgeting and take corrective actions for budget deviations
maintain and control restaurant assets
supervise inventory for waste and theft
perform line checks to ensure standards
complete daily paperwork and projects timely
comply with cash control policies and ensure staff compliance
proactively schedule labor and react to business needs
perform food and beverage inventory and cost calculations
occasionally place food and beverage orders
sometimes lead kitchen activities and back-of-house team performance
provide accurate information to support center and area director
recruit, train, motivate, and evaluate team members
foster positive relationships with team and managers
support open-door policy
develop team members
ensure compliance with company policies and procedures
demonstrate and inspire high morale and motivation
help conduct team meetings for menu planning, events, information sharing, and training
communicate effectively with other managers
show daily involvement and sensitivity to build credibility
hold team accountable for area responsibilities
respond to team conflicts professionally
model positive attitude and participation
establish harassment-free environment
ensure adequate staffing to avoid workload issues and low morale
report sensitive employee relations issues to Human Resources