Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.00 - $19.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Paid Time Off
flexible schedule
Referral program
Paid training
employee discount
Job Description
Long John Silver's is a renowned seafood restaurant brand that has been serving delicious and crispy seafood delicacies for over 50 years. With nearly 500 locations worldwide, it has grown to become the world's favorite seafood destination known for its signature batter-dipped wild-caught whitefish, shrimp, chicken, and the iconic hush puppies. The company prides itself not only on the quality of its food but also on creating memorable experiences for families and individuals who visit their restaurants. The tradition of ringing the bell upon leaving any Long John Silver's location symbolizes a celebration of great food and even better guest experiences, emphasizing the company’s culture of customer satisfaction and community engagement.
Long John Silver's is guided by its vision to be the world's favorite seafood restaurant, a goal achieved through a strong commitment to their PIRATE values—People First, Integrity, Recognition, Accountability, Teamwork, and Excellence. These values foster a supportive and respectful environment that empowers every crew member and management to thrive and excel. The company is deeply dedicated to maintaining high standards, promoting teamwork, and recognizing outstanding contributions from its employees.
The role of Assistant Restaurant General Manager at Long John Silver's is an exciting leadership opportunity designed for motivated individuals who want to lead teams and deliver exceptional guest experiences. This position requires a proactive and passionate leader who can inspire crew members and management to consistently exceed performance expectations. The Assistant General Manager is responsible for ensuring 100 percent guest satisfaction by resolving customer concerns promptly, managing staffing effectively, and maintaining superior standards of food safety, quality, and presentation.
This role involves driving profitability by managing product projections and minimizing waste while fostering a culture of teamwork, respect, and accountability. The Assistant General Manager oversees the collection and action on Voice of the Customer (VOC) feedback and is committed to delivering a positive and engaging guest experience in every interaction. Ensuring a clean, safe, and welcoming environment for both guests and employees is also a key responsibility.
The position demands a hands-on leader who values customer service, works well in fast-paced environments, and is dedicated to upholding the highest standards of food safety and cleanliness. The company looks for individuals who bring upbeat energy, a positive attitude, and a strong commitment to timeliness and quality. The Assistant Restaurant General Manager is also expected to possess basic math skills for various operational needs and problem-solving abilities to navigate diverse situations.
In addition to the rewarding career path this role offers, Long John Silver's supports its team members with a range of benefits including paid time off, flexible scheduling, paid training, employee discounts, and referral programs. This creates an empowering workplace culture that welcomes growth and celebrates success. If you are passionate about leadership, customer service, and seafood, this is an opportunity to join a respected and dynamic team dedicated to delivering an outstanding dining experience.
Long John Silver's is guided by its vision to be the world's favorite seafood restaurant, a goal achieved through a strong commitment to their PIRATE values—People First, Integrity, Recognition, Accountability, Teamwork, and Excellence. These values foster a supportive and respectful environment that empowers every crew member and management to thrive and excel. The company is deeply dedicated to maintaining high standards, promoting teamwork, and recognizing outstanding contributions from its employees.
The role of Assistant Restaurant General Manager at Long John Silver's is an exciting leadership opportunity designed for motivated individuals who want to lead teams and deliver exceptional guest experiences. This position requires a proactive and passionate leader who can inspire crew members and management to consistently exceed performance expectations. The Assistant General Manager is responsible for ensuring 100 percent guest satisfaction by resolving customer concerns promptly, managing staffing effectively, and maintaining superior standards of food safety, quality, and presentation.
This role involves driving profitability by managing product projections and minimizing waste while fostering a culture of teamwork, respect, and accountability. The Assistant General Manager oversees the collection and action on Voice of the Customer (VOC) feedback and is committed to delivering a positive and engaging guest experience in every interaction. Ensuring a clean, safe, and welcoming environment for both guests and employees is also a key responsibility.
The position demands a hands-on leader who values customer service, works well in fast-paced environments, and is dedicated to upholding the highest standards of food safety and cleanliness. The company looks for individuals who bring upbeat energy, a positive attitude, and a strong commitment to timeliness and quality. The Assistant Restaurant General Manager is also expected to possess basic math skills for various operational needs and problem-solving abilities to navigate diverse situations.
In addition to the rewarding career path this role offers, Long John Silver's supports its team members with a range of benefits including paid time off, flexible scheduling, paid training, employee discounts, and referral programs. This creates an empowering workplace culture that welcomes growth and celebrates success. If you are passionate about leadership, customer service, and seafood, this is an opportunity to join a respected and dynamic team dedicated to delivering an outstanding dining experience.
Job Requirements
- Must be 18 years of age or older
- high school diploma or equivalent
- minimum of 3 months' experience performing as a shift manager
- pass the Assistant General Manager Readiness Checklist
- available to work the required minimum of 40 hours per week
- must have reliable transportation and ability to work nights and weekends
- valid driver's license required
- take absolute pride in everything you do
- value customer service and hold the ability to positively impact guests' experience
- work well in a fast-paced environment
- practice high quality food and cleanliness standards
- bring an upbeat energy and positive attitude to the team
- has a commitment to timeliness and a sense of urgency
- ability to read and interpret a variety of instructions furnished in written, oral, diagram and schedule form
- ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals computing rate, ratio, and percent
- ability to solve practical problems and deal with a variety of variables in situations where minimal standardization exists
Job Qualifications
- High school diploma or equivalent
- minimum of 3 months' experience performing as a shift manager
- pass the Assistant General Manager Readiness Checklist
- ability to read and interpret a variety of instructions furnished in written, oral, diagram and schedule form
- ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals computing rate, ratio, and percent
- ability to solve practical problems and deal with a variety of variables in situations where minimal standardization exists
- take absolute pride in everything you do
- value customer service and hold the ability to positively impact guests' experience
- work well in a fast-paced environment
- practice high quality food and cleanliness standards
- bring an upbeat energy and positive attitude to the team
- has a commitment to timeliness and a sense of urgency
Job Duties
- Guarantees 100% satisfaction for every Long John Silver's guest
- resolves customer concerns promptly using BAM to ensure they leave happy and satisfied
- inspires and motivates crew members and restaurant management to exceed performance expectations
- leads the team in collecting and acting upon Voice of the Customer feedback
- ensures optimal staffing levels to consistently meet guest service needs
- fosters a culture of teamwork, respect, and accountability among all crew members and management
- commits to delivering positive engagement during every guest interaction
- ensures all ingredients and menu items are properly stored, handled, prepared, and presented with the highest standards of food safety, accuracy, and quality
- drives profitability by effectively managing product projections and minimizing waste
- delivers a come-back quality experience through outstanding service and flavor
- maintains a clean, safe, and welcoming environment for both guests and team members
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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