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Assistant Manager

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $17.75 - $25.75
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Career development opportunities
Retirement Plan
flexible scheduling

Job Description

Flynn Group, founded by Greg Flynn in 1999, began its journey with the acquisition of eight Applebee's restaurants. Over the ensuing two decades, Flynn Group expanded both organically and through strategic acquisitions, ultimately becoming the largest Applebee's franchisee in the world. Today, Flynn Group operates over 460 Applebee's locations across 24 states, cementing its position as a dominant player in the casual dining industry. Beyond Applebee's, the Flynn Group has diversified its portfolio to include several other well-known and respected brands such as Arby's, Panera Bread, Pizza Hut, Taco Bell, Wendy's, and Planet Fitness. This broad diversification showcases Flynn Group's commitment to expanding its reach across different dining and fitness segments, making it one of the largest franchise operators in the world.

Flynn Applebee's is one of the seven premier brands under the Flynn Group umbrella, reflecting the company's broad vision and operational capabilities. At the heart of Flynn Applebee's operation lies a commitment to delivering exceptional guest experiences while fostering a strong company culture based on core values: Care Genuinely for People, Play like a Champion, and Win as One. This culture of caring, teamwork, and excellence drives the mission to be the premier operator within each brand Flynn manages.

As an Applebee's Assistant Manager with Flynn Group, you play an integral role in maintaining the high standards for which the company is known. This full-time position involves daily engagement in all facets of restaurant operations and demands a dynamic approach to leadership. You are expected to inspire passion in both guests and staff, ensuring every individual relishes their experience at Applebee's. The role requires outstanding problem-solving abilities, teamwork, and the capacity to handle stressful situations while maintaining a positive and motivating environment.

Your responsibilities will range from overseeing service quality and guest satisfaction to managing staff schedules, controlling departmental costs, and ensuring compliance with health and safety regulations. You will cultivate a positive culture aligned with Flynn Applebee's Premier Card and core values, address guest concerns promptly, and uphold the highest standards in food preparation and presentation. Employees' training and development will also be under your purview, helping build a skilled and motivated workforce. This position requires a hands-on approach, including assisting in various team member roles such as cooking, bartending, and seating guests whenever necessary.

This role offers an exciting career opportunity for individuals passionate about hospitality and restaurant management who want to grow their leadership skills within a globally recognized organization. By joining Flynn Group as an Applebee's Assistant Manager, you align yourself with a company devoted to excellence, diversity, and inclusion, committed to supporting its employees and customers alike. Flynn Group values its team members and provides continuous growth opportunities through programs like the Management Development Program, ensuring every manager reaches their full leadership potential.

Job Requirements

  • At least 2-3 years restaurant management experience
  • Serve Safe Food and Serve Safe Alcohol certifications are a plus
  • Ability to work various shifts including weekends
  • Ability to stand and exert well-paced mobility up to 10 hours
  • Ability to safely lift up to 50 pounds
  • Ability to read and write for communication
  • Possess finger and hand dexterity for using small tools and equipment

Job Qualifications

  • At least 2-3 years restaurant management experience
  • Serve Safe Food and Serve Safe Alcohol certifications are a plus

Job Duties

  • Ensures timely, friendly service according to company guidelines, achieving established objectives of the unit
  • Cultivates a culture in accordance with the Flynn Applebee's Premier Card of core values and beliefs
  • Ensures immediate response and correction of all verbal guest complaints to self and staff
  • Ensures guest contact as a priority with completion of required table visits established by Flynn Applebee's standards
  • Maintains departmental inventory levels
  • Ensures product preparation and presentation uncompromisingly meeting company standards by performing line checks
  • Effectively schedules employees to meet sales demands
  • Maintains effective safety and security programs
  • Promotes and leads restaurant organization, cleanliness and sanitation
  • Performs routine maintenance and immediately reports to the General Manager/Area Director of needed repairs
  • Promotes quality recruitment and referrals of potential team member and management candidates
  • Promotes Flynn Applebee's training procedures for new managers
  • Helps maintain a trained staff through effective use of employment orientation, individual training sessions, employee meetings and implementation of company policy and training systems
  • Participates in the constant development of employees using One-on-One and performance documentation, and contributes to the completion of written evaluations
  • Assesses the efficiency of employees, provides fair feedback on a regular basis, and continuously works with employees on their areas of development
  • Monitors acceptable employee performance and documents situations that require or could lead to disciplinary or corrective action
  • Assures compliance with company policies, practices and procedures
  • Responsible for controlling cost in assigned department
  • Compliance with local, state and federal laws, regulations and guidelines
  • Drives bi-weekly / weekly food and liquor inventories at the AD/GM's request and is accountable for completion
  • Responsible for preparing and submitting accurate daily paperwork
  • Assures sanitation standards meet or exceed Health Department and Flynn Applebee's standards
  • Provides a role model for managers and employees
  • Develops self on all store related technology
  • Must be willing and able to work in all positions and assist in a team member position as needed when in a restaurant
  • Uses the Management Development Program for continuous growth of leadership skills and proficiencies

Job Criteria

Experience

Mid Level (3-7 years)


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