Assistant Manager

Long John Silver's has been a trusted name in the seafood restaurant industry for over 50 years, renowned for serving golden, crispy seafood and creating memorable moments for families across the globe. With nearly 500 locations, this brand proudly holds the position of the world's favorite seafood destination, celebrated for its unique offerings that include batter-dipped wild-caught whitefish, shrimp, chicken, and their iconic hushpuppies. The company takes great pride not only in its delicious menu but also in fostering an engaging and memorable customer experience, symbolized by the cherished tradition of ringing a bell as guests leave, marking satisfaction and great service.

Long John Silver's is a company driven by a clear vision to be the world's favorite seafood restaurant. This vision is underpinned by its PIRATE values, which guide its culture and operations every day. These values put people first by prioritizing both crew members and guests to ensure a supportive, respectful, and empowering environment. Integrity is a cornerstone, with the company committing to transparency and honesty in all its dealings. Recognition plays a vital role by celebrating the hard work of the team, while accountability stresses owning decisions and actions to ensure reliability and trust. Teamwork is encouraged to foster collaboration, helping the company and its people achieve goals together. Excellence is a continuous pursuit, striving to exceed expectations and maintain the highest quality standards in products and services.

The role of Assistant Restaurant General Manager at Long John Silver's is an exciting leadership opportunity within this vibrant and supportive environment. The position calls for a motivated individual who can lead a team to deliver outstanding guest experiences and uphold the brand's high standards. This leadership role involves directly managing restaurant operations, ensuring 100% customer satisfaction, and quickly resolving customer concerns to maintain a positive and memorable experience for every guest.

The Assistant Restaurant General Manager is responsible for inspiring and motivating crew members and restaurant management to exceed performance standards. This includes overseeing the collection and action on Voice of the Customer feedback, ensuring staffing levels meet guest service needs, and fostering a culture of teamwork, respect, and accountability among all employees. The role also involves maintaining the highest food safety, accuracy, and quality standards in handling, preparing, and presenting menu items. Driving profitability is another critical aspect, achieved by managing product projections efficiently and minimizing waste.

A significant focus of the role is to deliver a "come-back quality" experience through excellent service and flavorful food, while maintaining a clean, safe, and welcoming environment for guests and team members alike. The Assistant Restaurant General Manager acts as a key driver in creating a positive workplace atmosphere aligned with the company's PIRATE values, helping to build a motivated and cohesive team that takes pride in their work and strives for excellence.

This position demands a committed individual who values teamwork, has a hands-on approach to leadership, and possesses strong problem-solving abilities to handle the operational challenges of a fast-paced restaurant setting. It offers the chance to work in a well-established and respected global brand with a solid customer base and an inclusive culture that invests in its people. With a minimum commitment of 40 hours per week, reliable transportation, and willingness to work nights and weekends, candidates will find ample support, training, and growth opportunities within Long John Silver's dynamic team.