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Assistant Manager

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $16.50 - $24.00
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Work Schedule

Day Shifts
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Benefits

Competitive wages
Profit sharing
meal discounts
Medical insurance
Dental Insurance
Vision Insurance
401(k) Plan
Paid vacation
development opportunities

Job Description

Flynn Group entered the Panera system in 2015 with the acquisition of 47 cafes and has since grown rapidly to become the second largest Panera franchisee in the world. The company continues to expand by building new stores and acquiring other franchise operators. Flynn Panera operates a decentralized business model where each geographic area is led by a Market Leader with layers of management including Area Directors, General Managers, Assistant Managers, and Team Managers ensuring effective leadership and operational oversight throughout its cafes.

Flynn Panera is part of Flynn Group, a major franchise operator with a diversified portfolio including well-known brands such as Applebee's, Arby's, Panera Bread, Pizza Hut, Taco Bell, Wendy's, and Planet Fitness. Founded in 1999 by Greg Flynn, Flynn Group has grown to become one of the largest franchise operators globally. The company emphasizes its core values of caring genuinely for people, playing like champions, and winning as one to achieve its mission of being the premier operator within each brand.

The Panera Bread cafes operated by Flynn Panera are upscale and friendly establishments featuring baked breads, pastries, made-to-order soups, salads, sandwiches, and specialty espresso beverages. Known for their artisan breads and quality food offerings, these cafes provide a grease and alcohol-free environment with no fryers and no late-night shifts, creating a healthier and more pleasant work atmosphere for employees.

The role of Manager at Flynn Panera's cafes is highly dynamic and rewarding, centered on leading a team of up to 75 staff members to deliver an exceptional customer experience. Managers play a critical role in inspiring and coaching their team, maintaining high standards of food quality, safety, sanitation, and overall cafe cleanliness. This position requires a passion for the restaurant industry, strong interpersonal skills, and a commitment to fostering a positive and productive work environment.

A Manager at Panera Bread is responsible for the comprehensive business performance of the cafe, including ordering, scheduling, labor management, marketing, facilities management, bakery operations, and catering services. They are key to analyzing and planning sales and profitability, creating and executing strategies for sustained growth, and acting as the primary communication channel between associates and higher management.

Additionally, Managers at Flynn Panera focus on team development through recruitment, training, mentoring, and performance management. They manage budgets, control costs, coordinate operations during shifts, ensure customer satisfaction through direct engagement, and uphold the company's values and culture. This is an outstanding opportunity for experienced restaurant professionals to join a rapidly growing and reputable organization that prioritizes employee growth, work-life balance, and a healthy work environment.

This position requires individuals who are detail-oriented, steady, and experienced with a track record of stable employment in the hospitality or restaurant management field. Educational qualifications typically include a degree or equivalent experience in hospitality or restaurant management, with food management certifications considered an advantage. Flynn Panera values managers who embody a "Run it Like you Own It" mentality and who are ready to contribute to a team focused on excellence and customer care.

Overall, Flynn Panera offers a competitive and supportive workplace with benefits such as profit sharing, meal discounts, medical, dental and vision insurance options, 401(k) plans with company matching, paid vacation, and opportunities for employee development. The company also prioritizes physical standards necessary for the role, including ability to stand for long periods, lift up to 50 pounds safely, and maintain effective communication through reading and writing. Flynn Panera is committed to diversity, inclusion, and reasonable accommodations in its workforce, inviting candidates to apply and join a premier team with a strong industry presence and a focus on success and care.

Job Requirements

  • At least 2-3 years hospitality management experience
  • Degree or equivalent experience in hospitality or hotel/restaurant management preferred
  • Food management certifications a plus
  • Ability to stand and exert well-paced mobility for up to 10 hours
  • Ability to safely lift up to 50 pounds
  • Ability to read and write to facilitate communication
  • Finger and hand dexterity for using small tools and equipment
  • Must have a "Run it like you own it mentality"
  • Steady and stable employment track record

Job Qualifications

  • At least 2-3 years hospitality management experience
  • Degree or equivalent experience in hospitality or hotel/restaurant management preferred
  • Food management certifications a plus
  • Strong leadership and team development skills
  • Excellent interpersonal and communication skills
  • Ability to manage budgets and control costs
  • Proven ability to plan and execute profitable business strategies
  • Experience in food service and customer support operations
  • Commitment to company values and professional image

Job Duties

  • Taking responsibility for the overall business performance of the restaurant, including ordering, scheduling, labor management, marketing, facilities management, bakery operations, and catering
  • Analyzing and planning restaurant sales levels and profitability
  • Creating and executing plans for sustained profitability
  • Being the primary conduit of information between associates and management
  • Retaining and developing team members and managers
  • Managing a budget and controlling costs
  • Coordinating the entire operation of the restaurant during scheduled shifts
  • Greeting customers and doing table visits to ensure customer satisfaction
  • Inspiring associates to have fun and be their authentic selves while generating high productivity
  • Coaching and mentoring associates through one-on-ones, performance documentation and reviews
  • Anticipating problems and taking action to prevent them
  • Serving as the primary resource for resolving associate questions
  • Serving as a primary specialist within the bakery-cafe, ensuring associates are properly trained and fully competent in all aspects of food service and customer support
  • Recruiting and training staff to meet staffing par levels
  • Ensuring objectives are achieved while operating within all company guidelines, cultural values and ethical business practices
  • Exhibiting a professional image and embodying company values and beliefs

Job Criteria

Experience

Mid Level (3-7 years)


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