Assistant Manager

Columbia, MO, USA|

Job Overview

Compensation

Hourly

Range $16.25 - $23.50

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development opportunities

performance bonuses

Job Description

The restaurant is a dynamic and customer-focused establishment committed to delivering exceptional dining experiences through high-quality food, outstanding service, and a welcoming atmosphere. With a strong emphasis on operational excellence and guest satisfaction, the restaurant prides itself on fostering a positive team culture and continuous improvement in service standards. As a key player in the hospitality industry, this restaurant values leadership, innovation, and the development of its employees to maintain a competitive edge and uphold its reputation for excellence.

The Assistant Manager role is a pivotal position within the restaurant, serving as the second-in-command in the daily operations and supporting the Restaurant General Manager in driving profitability, operational efficiency, and superior guest experiences. This role demands a balance of leadership, administrative acumen, and hands-on involvement in restaurant management. The Assistant Manager dedicates their efforts to developing team members into servant leaders, ensuring that every guest interaction is memorable, and overseeing the operational aspects of the restaurant, including inventory management, maintenance, and cash control.

Responsibilities include managing inventory costs through daily and weekly counts, placing and receiving orders, and ensuring preventative maintenance tasks are completed according to company standards. The Assistant Manager also plays a critical role in enforcing cash control and security procedures, safeguarding the restaurant's financial assets. A strong focus on guest service is required, including following up on guest complaints, motivating staff to exceed guest expectations, and partnering with the General Manager to enhance service quality through targeted action plans.

Leadership development is another cornerstone of this role. The Assistant Manager handles recruitment, interviewing, orientation of new employees, and managing the onboarding process while fostering a positive and inclusive culture in the restaurant. Additionally, the Assistant Manager directs the restaurant team toward achieving key performance indicators (KPIs) related to operational success and guest satisfaction, while ensuring strict adherence to food safety and brand standards. This position demands a proactive, organized, and customer-oriented individual capable of thriving in a fast-paced restaurant environment and contributing to the establishment's ongoing success.

Job Requirements

High school diploma or equivalent
Minimum 2 years of experience in restaurant or hospitality management
Familiarity with inventory management systems
Ability to work flexible hours including nights, weekends and holidays
Strong leadership and organizational skills
Excellent communication skills
Capability to handle multiple tasks efficiently
Physical ability to perform restaurant duties
Commitment to maintaining food safety and cleanliness standards

Job Qualifications

Experience in restaurant management or hospitality leadership
Strong communication and interpersonal skills
Ability to lead and motivate a team
Knowledge of inventory management and cost control
Understanding of food safety standards and compliance
Ability to handle cash control procedures
Experience in employee recruitment and onboarding
Problem-solving skills and guest service orientation
Basic proficiency with scheduling and operational software

Job Duties

Assist in managing inventory costs and maintain inventory by performing daily and weekly counts
Place and receive inventory truck orders
Ensure preventative maintenance of restaurant facility and equipment is completed according to company standards
Ensure that restaurant follows all cash control and security procedures such as safe counting and cash drawers
Call guests back who have had problems or complaints
Motivate and direct team to exceed guest expectations with accurate, fast and friendly service in a clean facility
Partner with the Restaurant General Manager and team to create action plans to improve guest metrics
Recruit and interview potential employees
Complete orientation for new employees
Create and monitor schedule and manage team onboarding process
Establish a positive culture in the restaurant
Direct restaurant team toward a common goal while meeting KPIs
Ensure that restaurant upholds food safety and brand standards