Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $40.00
Work Schedule
Standard Hours
Flexible
Benefits
Dental Insurance
Vision Insurance
Medical insurance
Life insurance
short-term disability
long-term disability
Employee assistance program
Estate planning assistance
Identity theft assistance
Travel Assistance
COVID19 resources
Pharmacy discount programs
Health support programs
401(k)
Vacation Time
sick pay
Paid holidays
Paid birthday off
Cell Phone Allowance
Referral Bonus
Employee Discounts
Employee Purchase program
Job Description
Go Rentals is a distinguished hospitality company renowned as the official Forbes Travel Guides Elite Car Rental Provider. Specializing in the luxury automobile rental market, Go Rentals caters to a high-end clientele that includes the private jet industry, high-profile business executives, and entertainment and sports celebrities. Known for its impeccable reputation and strong growth trajectory, the company offers individuals an opportunity to build a rewarding and long-lasting career with numerous advancement possibilities, competitive pay, and comprehensive benefits. The organization prides itself on maintaining a team-oriented environment where quality service and client satisfaction are of utmost importance.
The current opening is for an Assistant Manager position, a crucial leadership role within the service and sales team. This team includes Lead Guest Services, Guest Services representatives, Lead Drivers, Drivers, Car Washer Detailers, and additional support staff. The assistant leader is responsible for driving guest service excellence, achieving sales and profitability goals, and working closely with the Area or Regional Manager. This role demands a dynamic individual who can provide strong direction and leadership to all field area staff while ensuring a superior customer experience and expanding market share within the designated geographic area.
The Assistant Manager’s responsibilities are diverse and integral to the operational success of the company. They assist in recruiting, training, scheduling, and coaching staff, while also handling disciplinary actions as needed to maintain a high-performing team. Additionally, this role contributes significantly to strategic planning by providing valuable sales insights and helping formulate budgets. Monitoring and maintaining the vehicle fleet plays a key part in the role to support overall business growth. Building strong relationships with key guests and identifying new customer opportunities to expand the client base are critical functions of this position.
Proactive sales and marketing efforts are also under the Assistant Manager’s purview. They identify prospects, conduct follow-ups on inquiries and leads, and ensure consistent coverage of business operations. The role involves operational oversight during the Area Manager’s absence and comprehensive compliance with state, federal, and local laws, as well as adherence to company policies and procedures. Essential goals include meeting revenue and direct sales targets through strategic calls and engagement activities.
Go Rentals emphasizes a culture of compliance, excellence, and customer focus. The Assistant Manager plays a pivotal role in upholding these values and advancing the company’s market position. This position offers a unique chance for a driven leader with experience in sales, customer service, and team management to thrive in a premium service environment. If you seek an employer dedicated to employee growth and a culture of success, Go Rentals provides a platform where professional ambitions and personal development align seamlessly.
The current opening is for an Assistant Manager position, a crucial leadership role within the service and sales team. This team includes Lead Guest Services, Guest Services representatives, Lead Drivers, Drivers, Car Washer Detailers, and additional support staff. The assistant leader is responsible for driving guest service excellence, achieving sales and profitability goals, and working closely with the Area or Regional Manager. This role demands a dynamic individual who can provide strong direction and leadership to all field area staff while ensuring a superior customer experience and expanding market share within the designated geographic area.
The Assistant Manager’s responsibilities are diverse and integral to the operational success of the company. They assist in recruiting, training, scheduling, and coaching staff, while also handling disciplinary actions as needed to maintain a high-performing team. Additionally, this role contributes significantly to strategic planning by providing valuable sales insights and helping formulate budgets. Monitoring and maintaining the vehicle fleet plays a key part in the role to support overall business growth. Building strong relationships with key guests and identifying new customer opportunities to expand the client base are critical functions of this position.
Proactive sales and marketing efforts are also under the Assistant Manager’s purview. They identify prospects, conduct follow-ups on inquiries and leads, and ensure consistent coverage of business operations. The role involves operational oversight during the Area Manager’s absence and comprehensive compliance with state, federal, and local laws, as well as adherence to company policies and procedures. Essential goals include meeting revenue and direct sales targets through strategic calls and engagement activities.
Go Rentals emphasizes a culture of compliance, excellence, and customer focus. The Assistant Manager plays a pivotal role in upholding these values and advancing the company’s market position. This position offers a unique chance for a driven leader with experience in sales, customer service, and team management to thrive in a premium service environment. If you seek an employer dedicated to employee growth and a culture of success, Go Rentals provides a platform where professional ambitions and personal development align seamlessly.
Job Requirements
- Must have a valid unrestricted driver’s license
- Must have one to two years of driving experience and be insurable
- Must be 21 years of age or older
- 1+ years of managerial experience
- Experience in sales and customer service
- Excellent communication skills
- Minimum of a high school diploma or GED equivalent
- Must be able to speak and understand basic English sufficient to communicate effectively with management, team members, FBO and Hotel Partners, and leads, follow verbal and written instructions, and understand safety protocols
Job Qualifications
- Must have a valid unrestricted driver’s license
- Must have one to two years of driving experience and be insurable
- Must be 21 years of age or older (not Montana or Hawaii)
- 1+ years of managerial experience
- Experience in sales and customer service
- Excellent communication skills
- Minimum of a high school diploma or GED equivalent
Job Duties
- Assist in the accomplishment of area sales objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees in assigned area
- Assist in the achievement of area sales operational objectives by contributing area sales information and recommendations to strategic plans and reviews
- Assist in the meeting of area sales financial objectives by forecasting requirements, assisting in the preparation of the annual budget, scheduling expenditures, analyzing variances, initiating corrective actions, determining fleet needs and maintaining the fleet
- Assist in the growth and expansion of the guest base by counseling guest service associates, building and maintaining rapport with key guests, identifying new guest opportunities, delivering exemplary guest service
- Recommends fleet and services by identifying new opportunities and/or product, delivery, and service changes, surveying consumer needs and trends, tracking competitors
- Identify and target group guests that will generate business on behalf of Go Rentals but not conflict with FBO effort
- Utilize various prospecting resources to solicit and secure business on behalf of Go Rentals
- Follow up immediately on all business inquiries and leads and qualify business to generate revenue to impact performance
- Ensure business operations are covered at all times and make appropriate arrangements to provide coverage that adequately supports all business needs and areas of personal responsibility
- Be present to assist in the management of assigned field operations when the Area Manager isn’t
- responsibly managed the field schedule
- Ensure complete compliance with state, federal and local laws as well as compliance with the requirements of the FBO's and hotels in which Go operates or services
- Ensure complete compliance to Go Rentals company policies and their enforcement
- Achieve monthly, quarterly and annual revenue and direct sales goals including outside sales calls, prospecting calls, site inspections, and entertainment as outlined
- Adhere to and ensure that all activities and actions are compliant with Go Rentals Policies and Procedures
- Any other duties as directed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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