Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $20.00
Benefits
competitive salary
Employee Discounts
Career development opportunities
Health Insurance
Paid Time Off
flexible scheduling
Positive work environment
Job Description
Urban Air Adventure Parks is the leading indoor adventure park and the global market leader in location-based entertainment. Founded in Dallas, this innovative entertainment company pioneered the concept of indoor adventure parks, offering a diverse range of attractions and activities designed to bring fun, excitement, and challenges to families and individuals alike. Urban Air's parks are vibrant spaces that combine thrills with safety, creativity, and a strong culture of positivity. As the largest operator of adventure parks in the world, Urban Air is dedicated to delivering an exceptional customer experience that inspires kids to aim higher and achieve goals they... Show More
Job Requirements
- Experience in hospitality
- 1+ year supervisory or management experience
- Ability to pass a thorough background check
- CPR/First Aid Certification preferred
- Must be professional, energetic and self-motivated
- Ability to work weekends, evenings and holidays
- Strong communication skills
- Computer proficiency in Microsoft Office
- Ability to lift and carry up to 30 pounds
- Must have regular and predictable attendance
- Ability to work in fast-paced, noisy environments
- Ability to interact enthusiastically with guests and staff
- Ability to stand for long periods
- Willingness to adapt and learn
- Ability to exercise good judgment
- Appreciation of diversity
Job Qualifications
- Experience in hospitality is a must (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants)
- 1+ year supervisory or management experience required
- Ability to pass a thorough background check
- CPR/First Aid Certification is preferred
- Brand ambassador and culture champion
- Demonstrated ability of developing team members in areas of responsibility
- Must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude
- Computer skills essential - Microsoft Office (Excel, Word, PowerPoint)
- Professional grooming and conduct must be constantly displayed to set an example for staff
- Ability to enthusiastically interact with others
- Adaptability, flexibility, general enthusiasm for the business
- Strong communication skills
- ability to write and verbally communicate in a clear and concise manner
- Willing to learn and adapt to changes or challenges
- Ability to establish working relationships with all employees, management, and vendors
- Exercise good judgment in decision-making
- Appreciation of diversity (thought, ethnic, gender, etc.)
- We work when others play! Must be able and willing to work weekends, evenings and holidays
Job Duties
- Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level
- Assist in hiring, retention of staff, coaching, discipline
- ensure execution of staff training programs
- Develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience
- Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity
- Select, develop staff and trainers for more responsibility or internal promotability into a leadership program
- Ensure execution of all employee recognition and incentive programs as directed
- Assist with inventory and controlling expenses
- Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections
- Maintain a safe, clean and secure environment for all guests and staff
- Continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies
- Other duties as assigned
Job Location
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