Assistant Maintenance Supervisor - Hanover South End

Hanover Company is a distinguished property management firm known for its commitment to delivering exceptional living experiences through high-quality maintenance and customer service. Hanover South End, located in the vibrant South End neighborhood of Charlotte, NC, exemplifies the company’s dedication to luxury living with its carefully designed residential community. This property features an array of upscale amenities including a resort-style pool enhanced by a tranquil waterwall, modern coworking spaces, a well-equipped fitness center, a media lounge, and pet-friendly facilities such as a dog park and spa. The residences range from studios to three-bedroom homes, all outfitted with gourmet kitchens, spa-inspired bathrooms, custom closets, and modern finishes that cater to elevated everyday living. Hanover South End's location provides convenient access to the LYNX Blue Line, premier shopping, dining, and entertainment options, making it an ideal place for residents seeking both comfort and convenience. The role available is for an Assistant Maintenance Supervisor at Hanover South End, a vital position focused on maintaining the property’s high standards of quality and service. This is an excellent opportunity for professionals who have a strong background in property maintenance and supervisory roles to contribute to a leading company in the real estate and property management industry. The Assistant Maintenance Supervisor will be instrumental in performing quality maintenance work efficiently and ensuring the execution of periodic preventative maintenance programs. They will also promptly address and satisfy all reasonable maintenance requests from residents and management. Key responsibilities include adhering to Hanover’s maintenance and quality assurance standards to ensure safety and cleanliness throughout the property, including common areas, landscaping, and building exteriors. The role involves conducting routine property inspections and completing required logs and reports using property management software to maintain compliance with company policies. Additionally, the Assistant Maintenance Supervisor will support the Maintenance Supervisor by overseeing property operations and assisting with in-house duties such as sheetrock repairs, painting, carpet shampooing, and other essential maintenance tasks. They must ensure timely completion of service requests, make-readies, and inspections, while strictly following all safety protocols as mandated by Hanover and local state policies. Communication plays a critical role in this position, as the Assistant Maintenance Supervisor is expected to carry and respond to Hanover-issued mobile devices when on call, and professionally represent the property and company through appropriate dress and behavior. The role requires a proactive approach to operational efficiency, including reporting any liability issues immediately and collaborating with the Global Service and Support Team to enhance property management practices. This position demands a strong work ethic, attention to detail, and the ability to manage multiple tasks to ensure the property operates smoothly and economically. Hanover offers competitive salaries, quarterly bonuses, and opportunities for upward mobility, making this a rewarding career option for motivated individuals. Additional benefits include a uniform allowance and a robust benefits program that features paid time off (vacation, sick, holiday), comprehensive medical, dental, vision, life, and disability insurance plans, a 401(k) with company match, and flexible spending accounts. Candidates must be capable of lifting 75 pounds, with a lifting belt required, and must own a personal set of tools. Knowledge of general maintenance and comfort repairing HVAC, plumbing, appliances, electrical systems, and pool equipment is essential for success in this role.