Assistant Maintenance Manager

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $64,700.00 - $72,800.00
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Work Schedule

Flexible
On-call
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Benefits

bonus program
Renewal incentives
Professional Development Reimbursement
Housing discount
Health Insurance
Retirement Plan
Paid Time Off

Job Description

JBG SMITH is a renowned real estate investment trust that owns, operates, invests in, and develops a dynamic portfolio of high-growth mixed-use properties in and around the Washington, DC area. The company is recognized for combining creativity with scale to serve not just as property owners but as placemakers who craft inspiring, engaging, and vibrant communities. JBG SMITH strongly believes that well-designed places create meaningful value and exert a positive impact in every community they serve. This dedication to excellence has earned JBG SMITH multiple recognitions as one of the Washington Post's Top Workplaces, making it a sought-after employer in the region. The company prides itself on fostering outstanding work environments along with offering significant opportunities for career growth and advancement.

The position available is the Assistant Service Manager role, located at the F1RST Residences, a JBG SMITH property. This role is pivotal in ensuring excellent apartment living experiences by leveraging technical knowledge and leadership skills to address complex maintenance and service issues. The Assistant Service Manager supports the Service Manager by building and leading a motivated and high-performing service team. This job requires a passion for service excellence, hands-on troubleshooting and repair abilities across various systems such as HVAC, electrical, plumbing, and carpentry, and a commitment to maintaining a high standard of resident satisfaction. The individual in this role plays a major part in the daily upkeep of the community, supporting move-outs and unit readies, conducting preventative maintenance, coordinating vendor services, and responding promptly to emergency situations, including on-call responsibilities.

JBG SMITH offers a competitive base salary range of $64,700 to $72,800 annually for this position, which reflects the company’s investment in attracting capable and motivated professionals. Furthermore, the role includes an attractive bonus program and renewal incentives that reward performance and dedication. The company’s benefits package is comprehensive, including a generous annual professional development reimbursement of up to $5,200, which enables employees to continue enhancing their skills and career prospects. JBG SMITH also supports employee well-being with a 20%-40% housing discount at select communities, positioning it as an excellent employer choice for those seeking stability, growth, and a strong workplace culture.

Importantly, JBG SMITH is an Equal Opportunity Employer. It promotes inclusive hiring and ensures all qualified applicants receive fair consideration regardless of race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, or any other protected characteristic. This role is ideal for individuals who are passionate about leading a service team to deliver outstanding apartment living experiences in a thriving urban environment while growing their career in a supportive and progressive company.

Job Requirements

  • High-school diploma or equivalent
  • 2-4 years of maintenance experience in apartments, hotels, or similar environment
  • Prior leadership and supervisory experience
  • CFC certification and plumbing and electrical training/proficiency
  • Completion of an approved course on boiler and chiller maintenance for communities with a central plant, and for communities with individual HVAC, completion of an approved course appropriate to that type of equipment
  • Valid driver’s license and dependable transportation including on-call hours
  • Ability to routinely lift up to 50 pounds
  • Passion for providing exceptional customer experiences and embodying core customer service elements including caring, professionalism, empowerment, leadership, and inclusion

Job Qualifications

  • High-school diploma or equivalent
  • 2-4 years of maintenance experience in apartments, hotels, or similar environment
  • Prior leadership and supervisory experience
  • CFC certification and plumbing and electrical training/proficiency
  • Completion of an approved course on boiler and chiller maintenance for communities with a central plant, and for communities with individual HVAC, completion of an approved course appropriate to that type of equipment
  • Valid driver’s license and dependable transportation including on-call hours
  • Ability to routinely lift up to 50 pounds
  • Passion for providing exceptional customer experiences and embodying core customer service elements including caring, professionalism, empowerment, leadership, and inclusion

Job Duties

  • Work with the Service Manager to build a strong and cohesive service team that is motivated to perform including assisting, training, and coaching team members
  • Demonstrate a passion for service excellence that inspires team members to provide service and high-quality work that distinguishes JBG SMITH from the competition
  • Respond to resident work order requests to quickly diagnose and correct any air conditioning, heating, appliance, carpentry, electrical, and plumbing issues
  • Assist with move-out inspections and the unit make-ready process
  • Perform repairs and preventative maintenance on building systems
  • Inspect the community daily to identify any items that need maintenance or repairs
  • Partner with the Service Manager to purchase necessary maintenance supplies and oversee vendors performing maintenance services at the community
  • Work a flexible schedule and share on-call duty which requires responding to emergencies in 30 minutes or less

Job Criteria

Experience

Mid Level (3-7 years)


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