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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
flexible scheduling
Job Description
Ithaka Hospitality Partners operates the Elevation Convening Center and Hotel, a premier hospitality establishment dedicated to delivering outstanding guest experiences and maintaining the highest standards of safety and security within a welcoming environment. This hotel and convening center combines comfort, convenience, and exceptional service to create a secure and enjoyable atmosphere for guests, team members, and visitors alike. Renowned for focusing on operational excellence, Ithaka Hospitality Partners emphasizes safety and risk management as essential components in providing superior hospitality services. The organization supports a culture of professionalism, respect, and continuous improvement throughout its property.
The role of the Assistant Lo... Show More
The role of the Assistant Lo... Show More
Job Requirements
- Associate's or bachelor's degree in hospitality management, criminal justice, business, or a related field preferred
- 2+ years of security, loss prevention, or supervisory experience preferred
- Hospitality experience preferred
- Ability to implement and uphold company standards for excellence
- Strong written, verbal, and interpersonal communication skills
- Ability to remain calm and professional in stressful or high-pressure situations
- Ability to support and implement plans aligned with company vision, goals, and culture
- Ability to promote and enforce safe work practices
- Ability to build and maintain positive relationships with guests, team members, and visitors
- Ability to think clearly, exercise sound judgment, and make timely decisions
- Strong organizational, follow-up, and prioritization skills
- Strong attention to detail
- Ability to maintain confidentiality of guest information and sensitive hotel data
- Ability to multitask and coordinate multiple requests in a fast-paced environment
- Ability to work collaboratively with all hotel departments
- Flexibility to adapt to operational changes and business needs
- Ability to analyze situations and resolve problems effectively
- Must maintain a professional image and demonstrate leadership qualities
- Must possess a drivers license with an acceptable driving record per company standards
- Prolonged periods of walking, standing, and sitting
- Must be able to lift up to 60 pounds at times
Job Qualifications
- Associate's or Bachelor's degree in Hospitality Management, Criminal Justice, Business, or a related field preferred
- 2+ years of security, loss prevention, or supervisory experience preferred
- Hospitality experience preferred
- Strong written, verbal, and interpersonal communication skills
- Ability to remain calm and professional in stressful or high-pressure situations
- Ability to support and implement plans aligned with company vision, goals, and culture
- Ability to promote and enforce safe work practices
- Ability to build and maintain positive relationships with guests, team members, and visitors
- Ability to think clearly, exercise sound judgment, and make timely decisions
- Strong organizational, follow-up, and prioritization skills
- Strong attention to detail
- Ability to maintain confidentiality of guest information and sensitive hotel data
- Ability to multitask and coordinate multiple requests in a fast-paced environment
- Ability to work collaboratively with all hotel departments
- Flexibility to adapt to operational changes and business needs
- Ability to analyze situations and resolve problems effectively
- Must maintain a professional image and demonstrate leadership qualities
- Must possess a drivers license with an acceptable driving record per company standards
Job Duties
- Assist in establishing and enforcing operational procedures related to fire prevention, OSHA compliance, workplace safety, accident prevention, security protocols, and property patrols
- Assist with investigations involving accidents, policy violations, theft, property damage, and criminal activity while maintaining detailed records and incident reports
- Support the Loss Prevention Manager and hotel leadership team in implementing safety and security programs, policies, and procedures
- Patrol hotel grounds and facilities to identify safety or security concerns and ensure corrective action is taken in a timely manner
- Monitor and verify that security staff are conducting and documenting routine patrols appropriately
- Assist with maintaining positive working relationships with local law enforcement, emergency responders, and other government agencies as needed
- Observe departing employees and conduct package inspections, when necessary, to help prevent theft or unauthorized removal of company property
- Monitor CCTV systems, report operational concerns, and assist with maintaining security equipment
- Assist with managing visitor access by permitting authorized vendors and guests entry onto the property and ensuring proper visitor documentation procedures are followed
- Ensure accurate documentation is maintained regarding accidents, unusual occurrences, safety concerns, patrol logs, and security incidents
- Respond promptly to emergency situations and assist with implementing emergency response procedures
- Perform other related duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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