Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $18.00 - $20.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
fun work environment
flexible scheduling
Learning from experienced leaders
intentional growth and development
Scholarship Opportunities
competitive pay
Job Description
Chick-fil-A is a renowned fast-food restaurant chain known for its exceptional customer service, quality food, and community involvement. Many Chick-fil-A restaurants are independently owned and operated by franchised business owners who prioritize teamwork, leadership development, and a positive work environment. The company is dedicated to investing in its team members' growth and providing a rewarding career path within the hospitality industry. Chick-fil-A fosters a people-focused culture, emphasizing the importance of serving guests with excellence and maintaining high operational standards. Working at Chick-fil-A offers more than just a job – it’s a chance to be part of a supportive team that values commitment, professionalism, and personal development.
The Back of House Assistant Manager role at Chick-fil-A is a critical leadership position responsible for managing all kitchen operations. This includes overseeing food quality, safety, inventory management, and controlling food costs to ensure customers receive safe, high-quality food in a timely manner. The role supports the vision set by the Back of House Director(s) and plays an integral part in maintaining a clean, efficient, and productive kitchen environment.
As a Back of House Assistant Manager, you will lead and develop the kitchen team by enforcing company policies and procedures, nurturing a positive and collaborative work environment, and holding team members accountable for their roles. Your daily responsibilities will include supervising kitchen operations during shifts, ensuring compliance with food safety standards, and utilizing the Winning Hearts Everyday strategy to deliver outstanding guest experiences. You will oversee specific areas of kitchen operations, focusing on guest satisfaction, food quality assessments, and training development. Attendance at monthly manager meetings and biweekly feedback sessions with BOH managers are included to promote continuous improvement and alignment of goals.
Financial stewardship is also a key component of this role. The Assistant Manager will monitor productivity, manage break schedules and staffing levels during shifts, and work collaboratively with AM/PM managers to achieve monthly goals while maintaining condiment and dessert gap targets. Team training and development are paramount, making sure that all team members consistently progress through the development program and that trainers adhere to proper procedures.
The position offers both full-time and part-time opportunities with competitive pay ranging from $18.00 to $20.00 per hour. The work schedule includes 8-hour shifts with weekend availability, covering day and night shifts. Employees benefit from flexible scheduling, a fun and positive work environment, scholarship opportunities, and the chance to learn from experienced operators and restaurant leaders. This role is ideal for individuals who thrive in fast-paced environments, have strong interpersonal skills, and are passionate about customer service and team development. High school education is required, and while prior leadership experience is beneficial, it is not mandatory. Reliable transportation and the ability to work collaboratively with others are necessary for success in this role.
The Back of House Assistant Manager role at Chick-fil-A is a critical leadership position responsible for managing all kitchen operations. This includes overseeing food quality, safety, inventory management, and controlling food costs to ensure customers receive safe, high-quality food in a timely manner. The role supports the vision set by the Back of House Director(s) and plays an integral part in maintaining a clean, efficient, and productive kitchen environment.
As a Back of House Assistant Manager, you will lead and develop the kitchen team by enforcing company policies and procedures, nurturing a positive and collaborative work environment, and holding team members accountable for their roles. Your daily responsibilities will include supervising kitchen operations during shifts, ensuring compliance with food safety standards, and utilizing the Winning Hearts Everyday strategy to deliver outstanding guest experiences. You will oversee specific areas of kitchen operations, focusing on guest satisfaction, food quality assessments, and training development. Attendance at monthly manager meetings and biweekly feedback sessions with BOH managers are included to promote continuous improvement and alignment of goals.
Financial stewardship is also a key component of this role. The Assistant Manager will monitor productivity, manage break schedules and staffing levels during shifts, and work collaboratively with AM/PM managers to achieve monthly goals while maintaining condiment and dessert gap targets. Team training and development are paramount, making sure that all team members consistently progress through the development program and that trainers adhere to proper procedures.
The position offers both full-time and part-time opportunities with competitive pay ranging from $18.00 to $20.00 per hour. The work schedule includes 8-hour shifts with weekend availability, covering day and night shifts. Employees benefit from flexible scheduling, a fun and positive work environment, scholarship opportunities, and the chance to learn from experienced operators and restaurant leaders. This role is ideal for individuals who thrive in fast-paced environments, have strong interpersonal skills, and are passionate about customer service and team development. High school education is required, and while prior leadership experience is beneficial, it is not mandatory. Reliable transportation and the ability to work collaboratively with others are necessary for success in this role.
Job Requirements
- high school degree
- smile
- create and maintain eye contact
- speak enthusiastically
- reliable transportation
- ability to work in a fast-paced environment
- strong people skills with a desire to serve Team Members
- strong commitment to superior customer service
- ability to manage Team Member behavioral and performance issues
- ability to work in a team environment with shared ownership and responsibility
Job Qualifications
- smile
- create and maintain eye contact
- speak enthusiastically
- reliable transportation
- ability to work in a fast-paced environment
- strong people skills with a desire to serve Team Members
- strong commitment to superior customer service
- ability to manage Team Member behavioral and performance issues
- ability to work in a team environment with shared ownership and responsibility
- prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is preferred but not required
Job Duties
- oversee daily operations of the Back of House Department and lead the shifts with excellence during your shift
- ensure team policies and procedures are being maintained by all team members during your shift
- implement and maintain high standards of food safety to ensure a quick and positive dining experience
- ensure the team members are serving guests with excellence and using the Winning Hearts Everyday strategy
- hold the team accountable for completion of their daily checklists
- oversee your designated area(s) of responsibility which may change at the determination of the BOH Director(s)
- foster a positive and collaborative work environment, promoting teamwork and a ‘serve others mindset’
- ensure you are holding the team accountable for success in your area of responsibility (i.e. maintaining cleaning standards, guest experience success metrics, checklist completion rate, etc)
- attend monthly manager meetings to ensure alignment with BOH goals and action plans
- meet with BOH AM/PM Manager(s) biweekly to give/receive feedback
- analyze productivity daily and ensure appropriate calls are made (set breaks/send people home) during shifts
- collaborate with the AM/PM Managers to ensure goals are met monthly and productivity goals are met daily
- ensure proper procedures are in place for maintaining our condiment gap and dessert gap goals
- ensure team members are progressing through our development program consistently
- hold the trainer team accountable for following proper procedures and training consistently, provide feedback to the HR department to verify trainer performance
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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