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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $18.00 - $20.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
fun work environment
flexible scheduling
Learning from experienced leaders
intentional growth and development
Scholarship Opportunities
competitive pay
Job Description
Chick-fil-A is a renowned fast-food restaurant chain known for its exceptional customer service, quality food, and community involvement. Many Chick-fil-A restaurants are independently owned and operated by franchised business owners who prioritize teamwork, leadership development, and a positive work environment. The company is dedicated to investing in its team members' growth and providing a rewarding career path within the hospitality industry. Chick-fil-A fosters a people-focused culture, emphasizing the importance of serving guests with excellence and maintaining high operational standards. Working at Chick-fil-A offers more than just a job – it’s a chance to be part of a supportive team that... Show More
Job Requirements
- high school degree
- smile
- create and maintain eye contact
- speak enthusiastically
- reliable transportation
- ability to work in a fast-paced environment
- strong people skills with a desire to serve Team Members
- strong commitment to superior customer service
- ability to manage Team Member behavioral and performance issues
- ability to work in a team environment with shared ownership and responsibility
Job Qualifications
- smile
- create and maintain eye contact
- speak enthusiastically
- reliable transportation
- ability to work in a fast-paced environment
- strong people skills with a desire to serve Team Members
- strong commitment to superior customer service
- ability to manage Team Member behavioral and performance issues
- ability to work in a team environment with shared ownership and responsibility
- prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is preferred but not required
Job Duties
- oversee daily operations of the Back of House Department and lead the shifts with excellence during your shift
- ensure team policies and procedures are being maintained by all team members during your shift
- implement and maintain high standards of food safety to ensure a quick and positive dining experience
- ensure the team members are serving guests with excellence and using the Winning Hearts Everyday strategy
- hold the team accountable for completion of their daily checklists
- oversee your designated area(s) of responsibility which may change at the determination of the BOH Director(s)
- foster a positive and collaborative work environment, promoting teamwork and a ‘serve others mindset’
- ensure you are holding the team accountable for success in your area of responsibility (i.e. maintaining cleaning standards, guest experience success metrics, checklist completion rate, etc)
- attend monthly manager meetings to ensure alignment with BOH goals and action plans
- meet with BOH AM/PM Manager(s) biweekly to give/receive feedback
- analyze productivity daily and ensure appropriate calls are made (set breaks/send people home) during shifts
- collaborate with the AM/PM Managers to ensure goals are met monthly and productivity goals are met daily
- ensure proper procedures are in place for maintaining our condiment gap and dessert gap goals
- ensure team members are progressing through our development program consistently
- hold the trainer team accountable for following proper procedures and training consistently, provide feedback to the HR department to verify trainer performance
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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