Assistant In-Room Dining Manager - The Waldorf Astoria New York

The Waldorf Astoria New York is an iconic luxury hotel renowned globally for its rich legacy and innovative hospitality. Following a transformative restoration, it is set to reaffirm its position as a premier landmark in New York City. This historic hotel offers 375 elegant rooms along with 375 residential units, complemented by 40,000 square feet of event space. Guests can indulge in holistic spa and wellness programs and experience culinary delights from celebrity chef partnerships, reflecting the vibrant culture of New York City. As part of the prestigious Waldorf Astoria Hotels & Resorts brand, it maintains a commitment to delivering a modern yet authentic luxury experience with True Waldorf Service, ensuring every guest encounter is personalized and memorable.

The role of Assistant In-Room Dining Manager at The Waldorf Astoria New York offers a unique opportunity to be part of this legacy by supporting and overseeing the day-to-day operations of the In-Room Dining department. Reporting directly to the In-Room Dining Manager, the Assistant Manager will lead a team of 30 members, ensuring seamless service delivery across all guest interactions. The Waldorf Astoria is credited with inventing Room Service and continues to set the benchmark for luxury in-room dining with an acclaimed menu that caters from sumptuous breakfasts to late-night treats. This role is essential in maintaining and enhancing this tradition of excellence, focusing on operational efficiency, guest satisfaction, quality control, team performance, and compliance with regulatory standards.

In this role, you will assist in managing food and beverage operations, including inventory control, reservation management, marketing initiatives, and detailed reporting. You will play a critical role in analyzing guest feedback and satisfaction trends to implement continuous improvements, ensuring every in-room dining experience delights and exceeds expectations. Quality assurance will be a top priority, with responsibilities including monitoring food presentation, maintaining cost and portion controls, and upholding the highest standards in safety and sanitation. Additionally, this management position involves supporting and developing team members through training, scheduling, feedback, and recognition programs that foster a positive and productive work environment.

Joining The Waldorf Astoria New York means embracing a culture founded on integrity, leadership, teamwork, ownership, and dedication to excellence. The hotel, part of the Hilton portfolio, distinguishes itself by not only providing outstanding guest experiences but also fostering a supportive and enriching work environment for its team members. Hilton’s commitment to employee wellbeing is evident through a comprehensive benefits package and opportunities for professional growth. Popular perks include discounted travel through the Go Hilton program, paid parental leave, caregiving assistance, mental health resources, generous paid time off, health and welfare benefits, and retirement plans. These elements combine to create an award-winning workplace culture recognized globally as a Great Place to Work, making it an excellent career choice for hospitality professionals.

Overall, the Assistant In-Room Dining Manager position at The Waldorf Astoria New York is a pivotal role that blends operational leadership with a passion for exceptional guest service in one of the world’s most esteemed hotels. This is a perfect opportunity for motivated individuals who desire to contribute to a legacy of luxury while advancing their careers in a dynamic, supportive environment.