Assistant Housekeeping Manager - Hilton Baltimore Inner Harbor

Hilton Hotels & Resorts is a globally recognized leader in the hospitality industry, known for delivering exceptional guest experiences and maintaining a strong commitment to quality and service. With a rich history and a portfolio of world-class brands, Hilton has welcomed more than 3 billion guests worldwide, establishing itself as a trusted name in the hotel and lodging sector. The company prides itself not only on its exceptional accommodations but also on fostering an award-winning workplace culture that supports and values its team members. This culture has earned Hilton repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune, making it a preferred employer for professionals in hospitality worldwide.

As a dynamic and innovative hospitality company, Hilton is dedicated to filling the earth with the light and warmth of hospitality. This mission drives every aspect of the company’s operations and deeply influences its core values, including hospitality, integrity, leadership, teamwork, ownership, and a sense of urgency known as "the Now." Hilton believes that these values are essential in creating memorable experiences for both guests and employees alike.

The Assistant Housekeeping Manager role at Hilton is a critical position within the hotels team, responsible for supporting and overseeing daily housekeeping operations. The person in this role helps manage service quality and cleanliness across guest rooms, public spaces, restrooms, offices, and meeting areas to ensure that every guest enjoys a pristine and welcoming environment. This position requires a hands-on approach to managing room readiness, inspecting rooms, verifying status and availability, and ensuring that all housekeeping supplies and linens are adequately stocked and organized.

Beyond these operational responsibilities, the Assistant Housekeeping Manager plays an essential role in supporting operational efficiency by managing payroll reports, work schedules, and overseeing the lost and found program. This role involves coordination with other departments such as Engineering and Property Operations to facilitate timely maintenance and repairs, ensuring the hotel’s environment remains in top condition. The Assistant Housekeeping Manager is also a team leader who inspires and develops team members through supervision, performance monitoring, coaching, and fostering a positive and productive work culture.

Hilton’s employment offering includes comprehensive benefits aimed at supporting team members’ wellbeing and career growth. This position typically offers a full-time employment type, with a salary commensurate with experience and industry standards. Hilton invests in its employees by providing a variety of perks such as deeply discounted travel rates, an employee stock purchase program, paid parental leave, personalized caregiving support, mental health resources, generous paid time off, and comprehensive health and welfare benefits. Through these benefits, Hilton demonstrates its commitment to the holistic care and financial security of its workforce.

At Hilton, the hospitality experience extends beyond guests to encompass the well-being and professional development of its team members. The company encourages a collaborative and inclusive environment where employees at all levels can thrive and grow their careers. Whether you are beginning your career in hospitality or seeking to advance to the next level, Hilton offers a workplace that supports your journey with training, growth opportunities, and a deeply engaging culture.

In summary, the Assistant Housekeeping Manager role is not only about maintaining cleanliness and operational efficiency but also about embodying Hilton's core values to create lighting and warmth that guests experience during their stay. This is a chance to be part of a globally respected hospitality leader, contributing meaningfully to both guest satisfaction and team success.