Assistant Housekeeping Manager

Rosewood Sand Hill is a prestigious luxury hotel located in Menlo Park, California, renowned for its exceptional hospitality and tranquil setting. Since its opening in 2009, this five-star resort has become a favored destination for Bay Area executives, entrepreneurs, local residents, and travelers seeking a serene retreat amid the Silicon Valley bustle. Occupying 16 acres of meticulously maintained grounds, Rosewood Sand Hill boasts stunning Santa Cruz Mountain views complemented by historic California ranch-style architecture, creating an inviting and peaceful atmosphere for its guests. The hotel features 121 elegantly appointed guest rooms that provide utmost comfort and amenities designed to relax and rejuvenate visitors. Guests can enjoy a diverse range of offerings including Sense, A Rosewood Spa, which provides luxurious treatments and wellness experiences, and Madera Restaurant, known for using the freshest local ingredients to craft flavorful dishes that celebrate the region's culinary excellence. Whether visitors seek a quiet escape or vibrant dining and social experiences, the hotel caters to a variety of preferences and occasions.

The role of Housekeeping Manager at Rosewood Sand Hill is a full-time, permanent position essential to maintaining the hotel's stringent cleanliness and service standards. Positioned within the Rooms - Heart of House Department, the Housekeeping Manager ensures that all housekeeping operations adhere to superior quality levels daily. This role requires close collaboration with the Director of Housekeeping and involves assuming acting Director responsibilities when needed. The Housekeeping Manager supervises and coordinates the work of room attendants and housepersons, manages key control, and completes daily reports that support smooth departmental operation. Additional responsibilities include training new supervisors and staff, working alongside laundry personnel, conducting inspections of public areas, and overseeing the cleaning of VIP rooms with meticulous attention to detail. The manager is also involved in managing inventory, scheduling departmental staff on a weekly basis, and communicating VIP room needs to the night staff.

This position demands a candidate with a minimum of two years of supervisory experience in housekeeping within a luxury or ultra-luxury hotel environment. A high school diploma is required, and the ideal candidate must demonstrate strong organizational, time management, and interpersonal skills. The ability to follow company policies precisely, resolve guest service needs with professionalism, and maintain confidentiality is paramount. Technical skills in reading business records, preparing budgets, and understanding government regulations related to hotel operations are also essential. Physical requirements include the ability to perform various physical tasks involved in housekeeping duties, such as lifting weights up to 30 pounds, reaching, and standing for extended periods. The Housekeeping Manager must be fluent in English, with additional language skills considered beneficial. Rosewood Sand Hill emphasizes a commitment to equal employment opportunities, promoting a diverse and inclusive workplace free from discrimination.

The role offers a competitive salary range between $70,000 and $75,000 annually, with eligibility for bonuses. Individual salary decisions will reflect factors such as experience, type of luxury hotel experience, education, and geographical location. Rosewood Sand Hill provides a dynamic, respectful work environment where professionals in hospitality can thrive and contribute to delivering exemplary guest experiences consistent with the hotel's renowned reputation.