Assistant Housekeeping Manager

New Orleans, LA, USA|Onsite

Job Overview

Work Schedule

Flexible

Benefits

Rewarding Work Culture

mentoring and training opportunities

Medical insurance

Dental Insurance

Vision Insurance

Discounted accommodations

Holiday pay

Job Description

Four Seasons Hotels and Resorts is renowned worldwide for its commitment to delivering exceptional luxury hospitality experiences. Established as a leader in the industry, Four Seasons is powered by an extraordinary team of dedicated individuals who strive for continuous improvement and excellence. The company fosters a culture of respect, genuine care, and collaboration, which is evident in its constant pursuit of creating memorable experiences for guests, residents, and partners alike. Operating globally, Four Seasons offers an elite employee experience designed to empower staff members to deliver outstanding service consistently. The brand is synonymous with world-class accommodations, impeccable service standards, and an environment that values both its guests and its employees.\n\nSituated in the vibrant city of New Orleans, the Four Seasons Hotel and Residences is an iconic landmark positioned along the Mississippi River. This location merges riverfront luxury with the rich cultural heritage of one of America’s most celebrated cities. Guests can indulge in innovative Louisiana cuisine, relax in a resort-style pool, and enjoy stunning panoramic views from the hotel’s 34th-floor observation deck, making it a destination of choice for travelers seeking an authentic New Orleans experience with a refined touch.\n\nThe Assistant Housekeeping Manager role at Four Seasons Hotel and Residences New Orleans offers a unique opportunity to be a vital part of an elite team dedicated to maintaining the highest standards of guest room cleanliness and comfort. The successful candidate will lead, motivate, and develop the Housekeeping team, ensuring that every room and public area consistently reflects the impeccable standards for which Four Seasons is known. This leadership position plays a crucial role in overseeing daily housekeeping operations, coordinating with multiple hotel departments, and driving team performance through effective training and communication. Accountability for managing inventory, quality inspections, and workforce scheduling also falls under this role’s remit, requiring excellent organizational skills and a commitment to excellence. This position demands a professional who possesses not only extensive industry knowledge but also the interpersonal skills to inspire and foster a positive, high-performing team culture. The Assistant Housekeeping Manager will work in a dynamic, fast-paced environment with variable hours including mornings, nights, weekends, and holidays, emphasizing flexibility and dedication. Working at Four Seasons means becoming part of a rewarding work culture that values development and offers competitive benefits including comprehensive medical, dental, and vision insurance, paid holidays including unique regional celebrations like Mardi Gras, and opportunities for employee discounts and career growth. This role is ideal for a motivated hospitality professional seeking to advance their career in luxury hotel management alongside a globally recognized brand committed to treating every individual with respect and warmth.

Job Requirements

High school diploma or equivalent
Two to four years of experience in housekeeping department head roles
Proficiency in English language
Ability to use hotel management software such as HotSOS, Opera, BirchStreet, and Microsoft Office Suite
Strong leadership and communication skills
Flexibility to work varied shifts including mornings, days, nights, weekends, and holidays
Ability to conduct detailed inspections and maintain high cleanliness standards

Job Qualifications

Two to four years of previous experience in housekeeping department head positions
Exceptional communication and interpersonal skills
Ability to operate computer equipment and computer systems including HotSOS, Opera, BirchStreet, and Microsoft Office Suite
Reading, writing and oral proficiency in the English language
Bilingual skill preferred
Experience in laundry preferred

Job Duties

Lead, train, schedule, and coach the Housekeeping team fostering high performance through ongoing feedback, performance evaluations, and corrective action when necessary
Oversee daily housekeeping operations by assigning and monitoring workloads, inspecting guest rooms and public areas to ensure brand standards are met, coordinating maintenance requests, managing floor inventory and supplies, and releasing completed guest rooms for occupancy
Work closely with hotel departments to ensure a flawless guest experience that consistently exceeds Four Seasons standards and expectations
Conduct pre-arrival inspections of VIP rooms
Manage laundry operations where applicable
Maintain communication with the management team to report housekeeping progress and challenges
Enforce health, safety, and cleanliness standards throughout all housekeeping areas