Assistant Housekeeping Manager

Madison, WI, USA|Onsite

Job Overview

Employment Type

Hourly

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

Employee wellness programs

Job Description

Hyatt Hotels Corporation is a leading global hospitality company renowned for its dedication to providing exceptional guest experiences. The company operates a wide range of hotels and resorts worldwide, known for their high standards of service and luxurious accommodations. Hyatt is committed to creating a welcoming and memorable environment for its guests, fueled by a team of passionate and professional associates. With a strong emphasis on customer satisfaction and employee development, Hyatt continues to be a preferred choice for travelers seeking quality and comfort. As part of this esteemed hospitality brand, the Assistant Housekeeping Manager role is integral to maintaining the cleanliness, presentation, and overall guest experience within the hotel environment.

The Assistant Housekeeping Manager is responsible for assisting in the management and oversight of the entire housekeeping department, including public areas and night cleaning operations. This role demands a comprehensive understanding of housekeeping processes and inventory management related to laundry and cleaning supplies. The position also ensures adherence to all safety and security protocols within the department. Experience in managing turndown services and meeting the special needs of VIP guests and dignitaries is a valuable asset in this role. The Assistant Housekeeping Manager plays a vital role in staff training, development, and scheduling, helping to foster a productive and motivated team. Reporting directly to the General Manager, this position requires exceptional attention to detail and strong interpersonal skills to effectively coordinate with guests, various hotel departments, and team members. This position is categorized as a non-exempt hourly management role with compensation based on a 45-hour workweek, including 40 hours paid at the regular hourly rate and 5 hours at the overtime rate of time and one-half. The role is ideal for a dynamic hospitality professional who thrives in a fast-paced environment and is committed to enhancing guest satisfaction through efficient and attentive service.

Job Requirements

2-3 years of progressive hotel rooms management experience
High energy and entrepreneurial spirit
Proven leadership and motivational skills
Effective communicator and customer service provider
Proficient in Microsoft Word and Excel
Excellent organizational, interpersonal and administrative skills

Job Qualifications

A true desire to satisfy the needs of others in a fast-paced environment
Refined verbal and written communication skills
Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds
2-3 years of progressive hotel Rooms Management experience
Service oriented style with professional presentation skills
Hotel or Hospitality degree considered an asset
High energy and entrepreneurial spirit
Motivational leadership skills
Effective communication skills
Proficient in Microsoft Word and Excel
Excellent organizational, interpersonal and administrative skills

Job Duties

Assist in overseeing the housekeeping department including public and night cleaning areas
Ensure all safety and security policies are followed
Manage housekeeping and laundry supplies and pars
Provide turndown service and cater to the special needs of VIP guests and dignitaries
Train, develop and schedule housekeeping staff
Promote customer and associate satisfaction
Collaborate effectively with guests and other hotel departments