Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $25.77 - $29.33
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
bonus eligibility
Job Description
JW Marriott New Orleans is a prestigious luxury hotel located at 555 Canal St, New Orleans, Louisiana, renowned for its impeccable hospitality and commitment to delivering a distinguished guest experience. As part of Marriott International's luxury portfolio, JW Marriott represents more than 100 exquisite properties in gateway cities and stunning resort locations worldwide. JW Marriott prides itself on fostering an inclusive and supportive work culture that places its associates at the heart of its success, believing that when associates are happy, guests receive exceptional service. The hotel offers a unique and enriching employment environment where diversity, innovation, and genuine camaraderie among co-workers are encouraged. JW Marriott emphasizes professional growth by providing ample opportunities for training, development, and recognition, all within a luxury setting focused on holistic well-being. Prospective employees enter a community where their passions can flourish while delivering the renowned JW Treatment12 of outstanding guest care.
This full-time management position at JW Marriott New Orleans is an entry-level management role that supports the day-to-day functions of several key operational areas, including Housekeeping, Recreation/Health Club, and Laundry if applicable. Reporting within the Housekeeping & Laundry category, this role is vital in supervising employees involved in maintaining impeccable cleanliness in guestrooms and public spaces, performing quality inspections, and enforcing corrective actions to uphold the hotels high standards. The position ensures operational efficiency by managing budgets, supplies, and inventories while collaborating closely with departments such as Front Desk and Engineering to address maintenance needs and guest satisfaction issues promptly. The manager assists with lost and found procedures, organizes work assignments based on room cleaning priorities and guest check-outs, and participates in an effective inspection and inventory program to maintain the operational excellence expected at JW Marriott. This role also requires overseeing employee uniforms, equipment, and supplies, helping supervise related teams in the absence of senior management, and fostering an environment of continuous service improvement by observing employee performance and providing constructive feedback. Managing guest relations is another essential component, with responsibilities including handling guest complaints and reviewing guest satisfaction feedback alongside employees to strengthen service quality. This position offers competitive compensation in the range of $25.77 to $29.33 per hour and is eligible for bonuses, reflecting the importance of the manager's contributions to guest satisfaction and operational success at JW Marriott New Orleans. Marriott International is an equal opportunity employer dedicated to providing access and equal opportunity to all employees regardless of disability, veteran status, or other legally protected categories. Joining JW Marriott means becoming part of a global network of brands that champions hospitality innovation, exceptional service, and a welcoming workplace where employees can thrive personally and professionally.
This full-time management position at JW Marriott New Orleans is an entry-level management role that supports the day-to-day functions of several key operational areas, including Housekeeping, Recreation/Health Club, and Laundry if applicable. Reporting within the Housekeeping & Laundry category, this role is vital in supervising employees involved in maintaining impeccable cleanliness in guestrooms and public spaces, performing quality inspections, and enforcing corrective actions to uphold the hotels high standards. The position ensures operational efficiency by managing budgets, supplies, and inventories while collaborating closely with departments such as Front Desk and Engineering to address maintenance needs and guest satisfaction issues promptly. The manager assists with lost and found procedures, organizes work assignments based on room cleaning priorities and guest check-outs, and participates in an effective inspection and inventory program to maintain the operational excellence expected at JW Marriott. This role also requires overseeing employee uniforms, equipment, and supplies, helping supervise related teams in the absence of senior management, and fostering an environment of continuous service improvement by observing employee performance and providing constructive feedback. Managing guest relations is another essential component, with responsibilities including handling guest complaints and reviewing guest satisfaction feedback alongside employees to strengthen service quality. This position offers competitive compensation in the range of $25.77 to $29.33 per hour and is eligible for bonuses, reflecting the importance of the manager's contributions to guest satisfaction and operational success at JW Marriott New Orleans. Marriott International is an equal opportunity employer dedicated to providing access and equal opportunity to all employees regardless of disability, veteran status, or other legally protected categories. Joining JW Marriott means becoming part of a global network of brands that champions hospitality innovation, exceptional service, and a welcoming workplace where employees can thrive personally and professionally.
Job Requirements
- high school diploma or ged
- one year experience in housekeeping or related professional area
- or two-year degree from an accredited university in hotel and restaurant management, hospitality, business administration, or related major
Job Qualifications
- high school diploma or ged
- one year experience in housekeeping or related professional area
- or two-year degree from an accredited university in hotel and restaurant management, hospitality, business administration, or related major
- no work experience required for degree holders
Job Duties
- assist in managing housekeeping operations and budgets
- assist in all lost and found procedures
- obtain list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments
- inventory stock to ensure adequate supplies
- ensure guest room status is communicated to the front desk in a timely and efficient manner
- work effectively with the engineering department on guest room maintenance needs
- understand and comply with loss prevention policies and procedures
- ensure all employees have proper supplies, equipment and uniforms
- assist in supervising an effective inspection program for all guestrooms and public space
- assist in managing linen inventory and guest supplies and assist in the ordering of supplies as necessary
- assist in supervising housekeeping and all related areas in the absence of the director of services or housekeeping manager
- observe service behaviors of employees and provide feedback to individuals
- continuously strive to improve service performance
- handle guest problems and complaints seeking assistance from supervisor as necessary
- assist in the review of comment cards and guest satisfaction results with employees
- set a positive example for guest relations
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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