Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $25.77 - $29.33
Work Schedule
Standard Hours
Benefits
bonus eligible
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
wellness programs
Job Description
W South Beach is a part of the renowned W Hotels brand, a distinguished portfolio within Marriott International, known for its innovative and vibrant approach to luxury hospitality. Located in the heart of Miami Beach, Florida, W South Beach offers guests a beachfront experience that combines exquisite design, vibrant social scenes, and world-class service. As part of Marriott International, a global leader in the hospitality industry with a commitment to diversity and inclusion, W South Beach embraces a culture that values unique backgrounds and fosters an environment of opportunity and celebration of differences. The hotel offers a dynamic and inclusive workplace where associates are empowered to grow, innovate, and contribute to a culture that anticipates and exceeds guest expectations.
The Housekeeping Management position at W South Beach is a full-time, entry-level management role focused on supporting the day-to-day operations across Housekeeping, Recreation/Health Club, and Laundry services. This role plays a pivotal part in maintaining the high standards of cleanliness and guest satisfaction that W Hotels and Marriott International are known for. The position includes managing work assignments, inventory, inspections, and ensures efficient communication with other departments such as Front Desk and Engineering. The manager is responsible for supervising employees, overseeing lost and found procedures, ensuring compliance with loss prevention policies, and maintaining operational budgets. This role also requires a hands-on leadership approach to oversee guest room and public space cleanliness, guest room status communication, inventory management, and employee service behavior. Additionally, the position involves engaging with guest feedback and complaints, reviewing guest satisfaction metrics, and fostering a positive guest experience environment.
The employee in this role will earn between $25.77 and $29.33 per hour and is eligible for bonuses. W South Beach is deeply committed to providing outstanding guest services while maintaining an efficient, well-managed department. The successful candidate will have at least a high school diploma or GED with one year of relevant experience, or a 2-year degree in a related field without work experience required. This position offers aspiring hospitality professionals the opportunity to develop management skills within a prestigious luxury hotel environment that values innovation, curiosity, and exceptional service. W Hotels encourages a culture where team members can be their best, belong to a supportive global team, and continuously strive to become the best version of themselves.
The Housekeeping Management position at W South Beach is a full-time, entry-level management role focused on supporting the day-to-day operations across Housekeeping, Recreation/Health Club, and Laundry services. This role plays a pivotal part in maintaining the high standards of cleanliness and guest satisfaction that W Hotels and Marriott International are known for. The position includes managing work assignments, inventory, inspections, and ensures efficient communication with other departments such as Front Desk and Engineering. The manager is responsible for supervising employees, overseeing lost and found procedures, ensuring compliance with loss prevention policies, and maintaining operational budgets. This role also requires a hands-on leadership approach to oversee guest room and public space cleanliness, guest room status communication, inventory management, and employee service behavior. Additionally, the position involves engaging with guest feedback and complaints, reviewing guest satisfaction metrics, and fostering a positive guest experience environment.
The employee in this role will earn between $25.77 and $29.33 per hour and is eligible for bonuses. W South Beach is deeply committed to providing outstanding guest services while maintaining an efficient, well-managed department. The successful candidate will have at least a high school diploma or GED with one year of relevant experience, or a 2-year degree in a related field without work experience required. This position offers aspiring hospitality professionals the opportunity to develop management skills within a prestigious luxury hotel environment that values innovation, curiosity, and exceptional service. W Hotels encourages a culture where team members can be their best, belong to a supportive global team, and continuously strive to become the best version of themselves.
Job Requirements
- high school diploma or ged
- one year experience in housekeeping or related professional area
- or two-year degree from an accredited university in hotel and restaurant management, hospitality, business administration, or related major
- no work experience required
Job Qualifications
- high school diploma or ged
- one year experience in housekeeping or related professional area
- or two-year degree from an accredited university in hotel and restaurant management, hospitality, business administration, or related major
- no work experience required
Job Duties
- assist in all lost and found procedures
- obtain list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments
- inventory stock to ensure adequate supplies
- ensure guest room status is communicated to the front desk in a timely and efficient manner
- work effectively with the engineering department on guest room maintenance needs
- understand and comply with loss prevention policies and procedures
- ensure all employees have proper supplies, equipment and uniforms
- assist in supervising an effective inspection program for all guestrooms and public space
- assist in managing linen inventory and guest supplies and assist in the ordering of supplies as necessary
- assist in supervising housekeeping and all related areas in the absence of the director of services or housekeeping manager
- observe service behaviors of employees and provide feedback to individuals
- continuously strive to improve service performance
- handle guest problems and complaints seeking assistance from supervisor as necessary
- assist in the review of comment cards and guest satisfaction results with employees
- set a positive example for guest relations
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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