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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
weekly pay
Attractive compensation
positive working environment
employee recognition programs
medical insurance options
dental and vision insurance
flexible spending accounts
Employer-paid life insurance
Employer-paid long term disability
Optional employee-paid benefits
401(k) savings plan
Paid Time Off
Employee assistance program
Employee perks program
Job Description
ESA Management, LLC is a respected leader in the hospitality industry, known for operating a diverse portfolio of hotels that prioritize exceptional guest experiences and employee satisfaction. As a company, ESA Management is committed to fostering inclusive, engaging, and supportive work environments across all its properties. The company values integrity, teamwork, and continuous improvement, making it a sought-after employer in the hotel management sector. With a strong focus on quality service and operational excellence, ESA Management continuously strives to maintain high standards while embracing innovation in their management practices.
The Assistant Hotel Manager (AHM) position at ESA Management pl... Show More
The Assistant Hotel Manager (AHM) position at ESA Management pl... Show More
Job Requirements
- Previous hotel experience in the hospitality or retail sector is essential
- High School Diploma or GED or a combination of related experience and training
- Fluent in English with effective communication skills
- Competency in property management systems
- Basic math skills
- Ability to follow detailed instructions
- Supervisory skills
- Willingness to travel occasionally
- Ability to lift or move items up to 25 pounds
- Ability to work in moderate to loud noise environments
- Ability to stand and navigate hotel area regularly
Job Qualifications
- Previous hotel experience in the hospitality or retail sector is essential
- High School Diploma or GED or a combination of related experience and training
- Previous supervisory experience is highly desirable
- Demonstrated leadership capabilities are a plus
- Completion of relevant college-level courses is preferred
- Fluent in English, with ability to comprehend instructions, write correspondences, and communicate effectively
- Competency in using property management systems including handling shift reports and audits
- Basic math skills for handling measurements, fractions, and decimals
- Exceptional organizational skills for managing multiple priorities
- Supervisory skills for effectively overseeing a team of 8 to 15 hourly staff
Job Duties
- Demonstrate unwavering commitment to delivering outstanding guest experiences
- Gain proficiency in all managerial functions and hotel operations
- Facilitate comprehensive onboarding and training for all associates in a timely manner
- Promote adherence to company policies, including the prompt reporting of any safety or security concerns
- Uphold compliance with rules and standards, particularly concerning safety and security at the hotel
- Encourage staff to drive initiatives aimed at increasing revenue, reducing costs, and enhancing overall satisfaction for both guests and associates
- Serve as the primary point of contact for guest service issues, addressing concerns promptly and escalating to GM/MUGM when necessary
- Exhibit professionalism, aligning with ESA's service culture while treating all guests and associates with respect and kindness
- Engage with guests daily to identify opportunities for future travel needs and enhancing service
- Assist in maximizing revenues to meet or exceed budgeted EBITDA goals
- Support GM/MUGM in interviewing, onboarding, and training new associates
- Guide and supervise all associates to foster teamwork, enthusiasm, and recognition in a positive work environment
- Participate actively in daily team meetings to promote continuous improvement and provide necessary support and feedback
- Assist GM in monitoring budgets through effective labor management, scheduling, and expense control
- Ensure associates are equipped with essential tools to perform their duties effectively
- Take charge as the manager on duty in the GM/MUGM's absence
- Conduct inspections of guest rooms and ensure readiness for new arrivals
- Manage the purchase order process, ensuring timely ordering and receipt of products
- Collaborate with GM/MUGM to monitor cash flow and manage guest account compliance
- Engage in hotel sales initiatives, including potential leads
- Monitor and respond to online guest feedback on social media platforms
- Prioritize cleanliness, guest satisfaction, and associate well-being at all times
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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