Assistant Hotel Manager

ESA Management, LLC is a respected leader in the hospitality industry, known for operating a diverse portfolio of hotels that prioritize exceptional guest experiences and employee satisfaction. As a company, ESA Management is committed to fostering inclusive, engaging, and supportive work environments across all its properties. The company values integrity, teamwork, and continuous improvement, making it a sought-after employer in the hotel management sector. With a strong focus on quality service and operational excellence, ESA Management continuously strives to maintain high standards while embracing innovation in their management practices.

The Assistant Hotel Manager (AHM) position at ESA Management plays a pivotal role in supporting both General Managers and Multi-Unit General Managers in the efficient operation of hotel properties. This role is designed for a proactive, hands-on leader dedicated to enhancing guest satisfaction and motivating hourly staff through effective supervision, training, and scheduling. The AHM is responsible for maintaining a positive workplace culture aligned with ESA’s service ethos, ensuring adherence to safety and security policies to protect both guests and associates.

The AHM function includes direct oversight of daily hotel operations, ensuring that all departments work cohesively to deliver outstanding guest service. This position demands a dynamic individual adept at managing multiple responsibilities, from onboarding new associates and conducting training sessions to controlling expenses and maximizing revenue. A successful Assistant Hotel Manager exercises excellent judgment in guest service recovery situations and acts as the manager on duty during the absence of the General Manager. The role also involves close collaboration with the GM/MUGM to monitor budgets, labor costs, and vendor relations.

This position requires fluency in English, organizational prowess, and supervisory skills to manage a team typically consisting of 8 to 15 hourly employees. The Assistant Hotel Manager will engage daily with guests to anticipate their needs and increase guest loyalty through personalized service. Furthermore, participation in hotel sales initiatives and managing online guest feedback are integral to the role, reflecting ESA’s commitment to continuous engagement and guest-centric operations.

ESA Management offers a competitive compensation package with weekly pay and attractive benefits tailored to promote a positive working environment. Benefits include comprehensive medical, dental, and vision coverage options, employer-paid life and long-term disability insurance, paid time off, a 401(k) savings plan, and an employee assistance program, among others. These offerings illustrate ESA’s commitment to employee well-being and professional development.

The Assistant Hotel Manager at ESA Management is not merely an operational support role but a leadership position integral to the success of the hotel and the satisfaction of its guests and staff. It is an excellent opportunity for hospitality professionals seeking to advance their careers within a reputable and supportive company that values dedication, leadership, and a passion for delivering exceptional service.