Assistant Hotel Manager

Gulfport, MS, USA|Travel

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $35,600.00 - $53,400.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(K) Plan with Match

competitive daily rate

travel expenses covered

Room and board provided

Uniforms Provided

training provided

Job Description

American Cruise Lines is the largest USA-flagged cruise line operating exclusively within the United States, offering an unparalleled small ship experience on vessels that accommodate no more than 200 passengers. The company is known for its commitment to showcasing America's rich history and scenic beauty while providing exceptional hospitality. American Cruise Lines operates a modern and expanding fleet of newly constructed vessels, making it an exciting time to join their dedicated shipboard team. As a leader in the cruise industry, the company upholds core values such as optimism, commitment, patriotism, and merit which foster a culture of excellence and pride among its employees. This reputation for quality service and authentic American cruising experiences makes American Cruise Lines a sought-after employer in maritime hospitality.

The role of Assistant Hotel Manager (AHM) aboard American Cruise Lines vessels is pivotal in ensuring the highest standards of guest service and operational excellence within the Hotel Department. Reporting directly to the Hotel Manager, the Assistant Hotel Manager supports the leadership team by supervising key hotel staff, including the Housekeeping Manager and Guest Service Coordinator, and overseeing the consistent delivery of hospitality services ranging from dining and culinary operations to guest services and onboard enrichment activities. This role requires a hands-on leader who can step in as Hotel General Manager during absences and seamlessly assist both the Hotel Manager and Dining Room Manager to maintain flawless service standards. The Assistant Hotel Manager is a visible and approachable presence on the ship at all times during meal services and other guest interactions, ensuring that guests’ needs and expectations are anticipated and promptly met.

In addition to guest satisfaction, the Assistant Hotel Manager oversees crew morale, training, scheduling, and performance assessments, playing a critical role in maintaining high levels of engagement and professionalism among hotel staff. Responsibilities also include managing bar operations, wine and liquor inventories, and ensuring impeccable cleanliness of all public and crew areas. The position demands strong organizational skills, excellent communication abilities, and the capacity to work long hours in a dynamic shipboard environment that experiences constant motion. Candidates must be prepared to live and work onboard the vessel for extended periods, balancing operational demands with creating a welcoming atmosphere for guests and crew alike. This full-time, exempt position offers a competitive daily rate with benefits including health, dental, vision insurance, 401(k) match, and covered expenses such as travel, room, board, uniforms, and training. Joining American Cruise Lines as an Assistant Hotel Manager offers a rewarding career opportunity for hospitality professionals passionate about service excellence and maritime experiences within the unique context of American cruising.

Job Requirements

Bachelor’s degree or equivalent experience in hospitality or business
Minimum 3 years management experience at a hotel, resort, or cruise ship
Ability to work flexible hours including 7 days a week
Willingness to live onboard ship for extended periods
Must pass US Coast Guard pre-employment drug test
Transportation Worker Identification Credential required
Strong communication and organizational skills
Ability to stand for long periods and lift up to 50 lbs
Capable of working in a moving ship environment
Ability to perform emergency procedures
Proficient in Microsoft Office applications

Job Qualifications

Bachelor’s degree in hospitality management or hotel and restaurant management is preferred
Proficiency in Microsoft Office Suite applications
Business degree may be considered with management and hospitality experience
Military experience may be considered with management and hospitality experience
Minimum 3 years management experience at a full-service hotel, resort, or cruise ship
Strong organizational skills and excellent verbal and written communication skills in English
Available to travel and work a flexible schedule including long days for extended periods of time
Proficiency in Microsoft Office
US Coast Guard regulated pre-employment drug test
Transportation Worker Identification Credential (TWIC)
Ability to perform the essential functions of the job with or without accommodation

Job Duties

Supervise the Housekeeping Manager and Guest Service Coordinator at the direction of the Hotel Manager
Assist the Hotel Manager as directed
Assist Dining Room Manager during all meal services
Perform duties of Hotel General Manager when Hotel General Manager is off ship 1-2 times per week
Prepare with Hotel Manager for turnover and handoff of duties during scheduled time off from ship
Be present and available during all meal services, either front or back of house including secondary dining outlet
Ensure Housekeeping Manager is keeping all staterooms and public spaces clean
Assist with stateroom inspections
Prepare for turnaround day process
Oversee bar operations and manage wine/liquor inventory
Display leadership and maintain professional presence
Be visible and available to all guests and crew
Hold officers and crew accountable to American Cruise Lines’ standards
Comply with American Cruise Lines’ Operations Manual, service standards, and procedures
Assess the performance of the management team and provide immediate corrective feedback
Anticipate the needs of guests and crew
Respond quickly to guest requests and ensure follow through of service delivery
Identify problems, resolve immediately, and request home office support as needed
Assist with breakfast, lunch, and dinner services, cocktail hour, and onboard events
Oversee crew orientation, training, scheduling, crew appearance uniform standards, and discipline
Assist ship officers in achieving weekly sales goals
Maintain impeccable cleanliness in passenger areas and ensure all housekeeping standards are followed
Maintain sanitation and cleanliness standards of crew rooms
Monitor shipboard business transactions, accounting, timecards, and home office reporting
Complete daily ship inspection/walkthrough with Mate to generate daily work list and follow up to ensure tasks are completed
Track all hotel maintenance items and ensure completion
Create consistent and positive crew experiences to improve employee retention
Perform bartending duties as needed with other management personnel