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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $35,600.00 - $53,400.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(K) Plan with Match
competitive daily rate
travel expenses covered
Room and board provided
Uniforms Provided
training provided
Job Description
American Cruise Lines is the largest USA-flagged cruise line operating exclusively within the United States, offering an unparalleled small ship experience on vessels that accommodate no more than 200 passengers. The company is known for its commitment to showcasing America's rich history and scenic beauty while providing exceptional hospitality. American Cruise Lines operates a modern and expanding fleet of newly constructed vessels, making it an exciting time to join their dedicated shipboard team. As a leader in the cruise industry, the company upholds core values such as optimism, commitment, patriotism, and merit which foster a culture of excellence and pride... Show More
Job Requirements
- Bachelor’s degree or equivalent experience in hospitality or business
- Minimum 3 years management experience at a hotel, resort, or cruise ship
- Ability to work flexible hours including 7 days a week
- Willingness to live onboard ship for extended periods
- Must pass US Coast Guard pre-employment drug test
- Transportation Worker Identification Credential required
- Strong communication and organizational skills
- Ability to stand for long periods and lift up to 50 lbs
- Capable of working in a moving ship environment
- Ability to perform emergency procedures
- Proficient in Microsoft Office applications
Job Qualifications
- Bachelor’s degree in hospitality management or hotel and restaurant management is preferred
- Proficiency in Microsoft Office Suite applications
- Business degree may be considered with management and hospitality experience
- Military experience may be considered with management and hospitality experience
- Minimum 3 years management experience at a full-service hotel, resort, or cruise ship
- Strong organizational skills and excellent verbal and written communication skills in English
- Available to travel and work a flexible schedule including long days for extended periods of time
- Proficiency in Microsoft Office
- US Coast Guard regulated pre-employment drug test
- Transportation Worker Identification Credential (TWIC)
- Ability to perform the essential functions of the job with or without accommodation
Job Duties
- Supervise the Housekeeping Manager and Guest Service Coordinator at the direction of the Hotel Manager
- Assist the Hotel Manager as directed
- Assist Dining Room Manager during all meal services
- Perform duties of Hotel General Manager when Hotel General Manager is off ship 1-2 times per week
- Prepare with Hotel Manager for turnover and handoff of duties during scheduled time off from ship
- Be present and available during all meal services, either front or back of house including secondary dining outlet
- Ensure Housekeeping Manager is keeping all staterooms and public spaces clean
- Assist with stateroom inspections
- Prepare for turnaround day process
- Oversee bar operations and manage wine/liquor inventory
- Display leadership and maintain professional presence
- Be visible and available to all guests and crew
- Hold officers and crew accountable to American Cruise Lines’ standards
- Comply with American Cruise Lines’ Operations Manual, service standards, and procedures
- Assess the performance of the management team and provide immediate corrective feedback
- Anticipate the needs of guests and crew
- Respond quickly to guest requests and ensure follow through of service delivery
- Identify problems, resolve immediately, and request home office support as needed
- Assist with breakfast, lunch, and dinner services, cocktail hour, and onboard events
- Oversee crew orientation, training, scheduling, crew appearance uniform standards, and discipline
- Assist ship officers in achieving weekly sales goals
- Maintain impeccable cleanliness in passenger areas and ensure all housekeeping standards are followed
- Maintain sanitation and cleanliness standards of crew rooms
- Monitor shipboard business transactions, accounting, timecards, and home office reporting
- Complete daily ship inspection/walkthrough with Mate to generate daily work list and follow up to ensure tasks are completed
- Track all hotel maintenance items and ensure completion
- Create consistent and positive crew experiences to improve employee retention
- Perform bartending duties as needed with other management personnel
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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