Job Overview
Employment Type
Full-time
Compensation
Salary
Range $38,500.00 - $57,700.00
Work Schedule
Flexible
Benefits
competitive daily rate
Health Insurance
Dental Insurance
Vision Insurance
401(k) with match
Covered travel expenses
Room and board
uniforms
Training
Job Description
American Cruise Lines is the largest USA-flagged cruise line operating exclusively within the United States. With a fleet of no more than 200-passenger vessels, the company offers a unique and intimate small ship experience, sailing some of the most scenic and historic waterways in America. Known for their newly constructed vessels, American Cruise Lines provides an exceptional travel experience that emphasizes comfort, history, and cultural enrichment. As a company driven by core values of Optimism, Commitment, Patriotism, and Merit, American Cruise Lines maintains a strong team culture focused on delivering superior service and sharing America’s story through unforgettable cruise experiences.
The role of the Assistant Hotel Manager (AHM) on board their ships is a crucial leadership position within the Hotel Department. This position supports the Hotel Manager in overseeing the entire Hotel Department, ensuring that guests receive high-quality service that consistently meets company standards and exceeds expectations. The Assistant Hotel Manager supervises key staff such as the Housekeeping Manager and Guest Service Coordinator and plays an active role in all aspects of hotel operations, including dining, guest services, shore excursions, onboard enrichment programs, and overall crew morale.
The AHM acts as the Hotel General Manager in their absence and works collaboratively with multiple departments to maintain the smooth operation of hotel services on board. This includes responsibility for maintaining cleanliness of staterooms and public spaces, monitoring shipboard business operations like accounting and reporting, and overseeing bar operations including wine and liquor inventory control. The Assistant Hotel Manager ensures compliance with company policies and procedures, drives staff training and performance assessment, handles guest requests promptly, and fosters a positive and productive work environment for the crew to support superior guest satisfaction.
Working in a vibrant and dynamic environment on a cruise ship requires adaptability, excellent organizational skills, and a commitment to providing gracious hospitality while adhering to safety and operational guidelines. This full-time, exempt position involves working seven days per week while onboard, with shifts typically lasting up to 12 hours. Crew members live and work onboard for extended periods, generally six to eight weeks on followed by one to two weeks off. This role demands a professional who is both a team leader and a hands-on manager, visible and approachable to guests and crew, with the ability to motivate and maintain high service standards.
Overall, joining American Cruise Lines as an Assistant Hotel Manager offers a unique career opportunity to contribute to a respected, patriotic company that values its employees and provides competitive compensation, including a daily rate, comprehensive health benefits, 401(k) with match, and covered expenses such as travel, room, board, uniforms, and training. Candidates for this position must be prepared for the physical demands and lifestyle of shipboard employment, including adapting to ship motions, standing for long periods, and performing various physical tasks. This role promises career growth, skill development, and the chance to be part of an exciting team sharing America's finest stories on the water.
The role of the Assistant Hotel Manager (AHM) on board their ships is a crucial leadership position within the Hotel Department. This position supports the Hotel Manager in overseeing the entire Hotel Department, ensuring that guests receive high-quality service that consistently meets company standards and exceeds expectations. The Assistant Hotel Manager supervises key staff such as the Housekeeping Manager and Guest Service Coordinator and plays an active role in all aspects of hotel operations, including dining, guest services, shore excursions, onboard enrichment programs, and overall crew morale.
The AHM acts as the Hotel General Manager in their absence and works collaboratively with multiple departments to maintain the smooth operation of hotel services on board. This includes responsibility for maintaining cleanliness of staterooms and public spaces, monitoring shipboard business operations like accounting and reporting, and overseeing bar operations including wine and liquor inventory control. The Assistant Hotel Manager ensures compliance with company policies and procedures, drives staff training and performance assessment, handles guest requests promptly, and fosters a positive and productive work environment for the crew to support superior guest satisfaction.
Working in a vibrant and dynamic environment on a cruise ship requires adaptability, excellent organizational skills, and a commitment to providing gracious hospitality while adhering to safety and operational guidelines. This full-time, exempt position involves working seven days per week while onboard, with shifts typically lasting up to 12 hours. Crew members live and work onboard for extended periods, generally six to eight weeks on followed by one to two weeks off. This role demands a professional who is both a team leader and a hands-on manager, visible and approachable to guests and crew, with the ability to motivate and maintain high service standards.
Overall, joining American Cruise Lines as an Assistant Hotel Manager offers a unique career opportunity to contribute to a respected, patriotic company that values its employees and provides competitive compensation, including a daily rate, comprehensive health benefits, 401(k) with match, and covered expenses such as travel, room, board, uniforms, and training. Candidates for this position must be prepared for the physical demands and lifestyle of shipboard employment, including adapting to ship motions, standing for long periods, and performing various physical tasks. This role promises career growth, skill development, and the chance to be part of an exciting team sharing America's finest stories on the water.
Job Requirements
- Ability to motivate, train, and assess individual and team performance
- Superior time management
- Ability to manage and solve problems
- Sense of urgency in all passenger, crew, and home office requests
- Positive attitude and receptive to continuous performance feedback
- Consistent, accountable, confident, assertive, and committed
- Ability to live and satisfactorily perform job duties in an environment subject to constant ship motion
- Ability to work around 12 hours per day
- Ability to assist in an on-board emergency by climbing, opening, and passing through a 20 inch diameter hatch
- Ability to stand for entire shift
- Ability to frequently lift up to 20 lbs and occasionally up to 50 lbs
- Ability to frequently bend, squat and reach
- Ability to live and work onboard for extended periods
- Ability to use stairs frequently
Job Qualifications
- Bachelor's degree in hospitality management or hotel and restaurant management is preferred
- Proficiency in Microsoft Office Suite applications
- Business degree may be considered with management and hospitality experience
- Military experience may be considered with management and hospitality experience
- Minimum 3 years management experience at a full-service hotel, resort, or cruise ship
- Strong organizational skills and excellent verbal and written communication skills in English
- Available to travel and work a flexible schedule including long days for extended periods of time
- US Coast Guard regulated pre-employment drug test
- Transportation Worker Identification Credential (TWIC)
- Ability to perform the essential functions of the job with or without accommodation
Job Duties
- Supervise the Housekeeping Manager and Guest Service Coordinator at the direction of the Hotel Manager
- Assist Hotel Manager as directed
- Assist Dining Room Manager during all meal services
- Perform duties of Hotel General Manager when Hotel General Manager is off ship 1-2 times per week
- Prepare with Hotel Manager for turnover and handoff of duties during scheduled time off from ship
- Present and available during all meal services, either front or back of house including secondary dining outlet
- Ensure Housekeeping Manager is keeping all staterooms and public spaces clean
- Assist with stateroom inspections
- Prepare for turnaround day process
- Oversee bar operations and manage wine/liquor inventory
- Display leadership and maintain professional presence
- Be visible and available to all guests and crew
- Hold officers and crew accountable to American Cruise Lines' standards
- Comply with American Cruise Lines' Operations Manual, service standards, and procedures
- Assess the performance of the management team and provide immediate corrective feedback
- Anticipate the needs of guests and crew
- Respond quickly to guest requests and ensure follow through of service delivery
- Identify problems, resolve immediately, and request home office support as needed
- Assist with breakfast, lunch, and dinner services, cocktail hour, and onboard events
- Oversee crew orientation, training, scheduling, crew appearance uniform standards, and discipline
- Assist ship officers in achieving weekly sales goals
- Maintain impeccable cleanliness in passenger areas and ensure all housekeeping standards are followed
- Maintain sanitation and cleanliness standards of crew rooms
- Monitor shipboard business transactions, accounting, timecards, and home office reporting
- Complete daily ship inspection/walk through with Mate to generate daily work list and follow up to ensure tasks are completed
- Track all hotel maintenance items and ensure completion
- Create consistent and positive crew experiences to improve employee retention
- Perform bartending duties as needed with other management personnel
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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