Assistant Head Housekeeper

The hiring establishment is a reputed hotel dedicated to providing exceptional hospitality services to its guests. This hotel values quality assurance, safety awareness, and guest satisfaction as core elements of its operational philosophy. As an established name in the hotel industry, it strives to create a welcoming and comfortable environment for all guests by maintaining high standards of cleanliness and service excellence. The hotel operates with a team-oriented approach, emphasizing effective communication among supervisors and co-workers to ensure seamless operations.

The role we are offering is pivotal within the hotel's housekeeping department. It focuses on enhancing quality assurance standards and promoting a safe, efficient working environment. The position calls for a proactive individual with a willing, urgent, and can-do attitude who is committed to improving the guest experience. The ideal candidate will supervise the housekeeping and laundry operations, ensuring that all departmental productivity objectives and service quality standards are met or exceeded. Responsibilities include assigning cleaning stations to housekeepers, inspecting guest rooms for cleanliness and maintenance needs, coordinating with the front desk on room status, and ensuring that storerooms and equipment are in safe and optimal condition.

This role also includes staff management duties such as hiring, training, career development, and scheduling according to forecasted occupancy levels. The individual will play a key role in managing the lost and found program, preparing VIP rooms, and ensuring VIP turndown services are executed flawlessly. Flexibility is important as the supervisor may need to function as a housekeeper when necessary and carry out any other duties assigned by management.

This position requires physical stamina and the ability to carry, lift, push, pull, and move items weighing up to 50 pounds independently, with assistance for heavier items. The candidate should be prepared for frequent bending, stooping, kneeling, climbing, standing, crawling, and moving throughout the facility. This comprehensive role is integral to maintaining the high standards of cleanliness, safety, and guest satisfaction that define the hotel’s reputation. Ultimately, the successful candidate will make a positive contribution to the hotel, the housekeeping team, and the overall guest experience through leadership, dedication, and effective teamwork.