Assistant Guest Services Manager - The Henry Dearborn, MI

Hotel Equities is a distinguished multi-award-winning hotel development and hospitality management company that has built a reputation for excellence and innovation within the hospitality industry. Renowned for developing and managing a diverse portfolio of hotels that cater to various market segments, Hotel Equities prides itself on delivering exceptional guest experiences and fostering a team-driven and values-based culture that supports career growth and employee well-being.

One of its premier properties, The Henry Hotel in Dearborn, Michigan, is part of the celebrated Autograph Collection. The Henry embodies the spirit and charm of Michigan through its art-inspired design, highlighted by contemporary art pieces, striking chandeliers, and bold color accents throughout the guest rooms, lobby, and event spaces. This upscale hotel offers guests an immersive environment reflecting modern luxury and thoughtful amenities such as pet-friendly accommodations, complimentary Wi-Fi, and a sparkling indoor pool. Guests visiting The Henry enjoy a blend of comfort and sophistication that matches the vibrant character of Dearborn, making it a sought-after destination for both business and leisure travelers.

The Assistant Guest Service Manager position at The Henry Hotel plays a crucial role in maintaining the hotel’s high standards of hospitality. Reporting to the Guest Services Manager, the Assistant Guest Service Manager ensures the delivery of seamless, personalized guest experiences by supporting the daily front office operations. This includes overseeing guest arrivals and departures, managing room inventory, and coordinating efficiently with multiple departments such as Reservations and Housekeeping to ensure flawless service delivery.

This role demands a proactive and polished professional who can anticipate guests’ needs while maintaining a warm and approachable demeanor. With a salary range of $55,000 to $60,000 annually, the position offers a rewarding opportunity for hospitality professionals eager to advance their careers in a supportive and driven environment. The Assistant Guest Service Manager is also vital in handling guest concerns with professionalism and discretion, stepping in to perform front desk or reservations duties when required, and participating in the Manager on Duty rotation to support hotel operations—including emergencies.

Joining The Henry Hotel means becoming part of a team that values cultural integrity, career development, and employee support. The hotel offers comprehensive benefits including medical, dental, and vision insurance, vacation and holiday pay, an employee assistance program, career growth opportunities, reduced room rates across the portfolio, and various third-party perks such as movie tickets and attraction passes. Additional benefits include a robust 401(k), employee discounts, flexible spending accounts, health savings accounts, life insurance, and parental leave, all designed to ensure a balanced and rewarding work experience.

The Henry Hotel is committed to diversity and equal opportunity, providing a discrimination-free workplace where all qualified applicants and employees are treated with respect and fairness regardless of race, gender, age, sexual orientation, or any protected status. Embracing the company’s core values, the Assistant Guest Service Manager will thrive in a fast-paced yet supportive environment that prioritizes excellence in guest service and operational integrity.