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Assistant Guest Services Manager - The Henry Dearborn, MI
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $55,000.00 - $60,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Vacation pay
Holiday pay
Employee assistance program
Career growth opportunities
Reduced room rates
Third party perks
401(k)
employee discount
Flexible spending account
Health saving account
Life insurance
Parental leave
Job Description
Hotel Equities is a distinguished multi-award-winning hotel development and hospitality management company that has built a reputation for excellence and innovation within the hospitality industry. Renowned for developing and managing a diverse portfolio of hotels that cater to various market segments, Hotel Equities prides itself on delivering exceptional guest experiences and fostering a team-driven and values-based culture that supports career growth and employee well-being.
One of its premier properties, The Henry Hotel in Dearborn, Michigan, is part of the celebrated Autograph Collection. The Henry embodies the spirit and charm of Michigan through its art-inspired design, highlighted by contemporary art pie... Show More
One of its premier properties, The Henry Hotel in Dearborn, Michigan, is part of the celebrated Autograph Collection. The Henry embodies the spirit and charm of Michigan through its art-inspired design, highlighted by contemporary art pie... Show More
Job Requirements
- Minimum of three (3) years of hotel or guest service supervisory experience
- strong communication, organizational, and guest-relation skills
- ability to remain poised in a fast-paced, service-oriented environment
- flexible schedule, including evenings, weekends, and holidays
- high school diploma or equivalent required
- college degree preferred
- authorization to work in the U.S. required
- familiarity with hospitality systems
- ability to stand for extended periods and move throughout the property
- ability to lift up to 25 lbs
- maintain a polished, professional appearance consistent with luxury brand standards
Job Qualifications
- Minimum of three (3) years of hotel or guest service supervisory experience
- strong communication, organizational, and guest-relation skills
- ability to remain poised in a fast-paced, service-oriented environment
- flexible schedule, including evenings, weekends, and holidays
- high school diploma or equivalent required
- college degree preferred
- authorization to work in the U.S. required
- familiarity with hospitality systems
Job Duties
- Deliver warm, polished, and anticipatory service to all guests
- maintain hotel guest service standards at all times
- contribute to hotel profitability and overall guest satisfaction
- support daily front office operations, ensuring efficiency and service excellence
- assist with VIP arrivals, special accommodations, amenities, and guest preferences
- coordinate with Reservations, Housekeeping, and other departments to ensure seamless service
- step in to perform front desk, reservations, or operator duties as needed
- handle guest concerns with professionalism, discretion, and sound judgment
- assist with scheduling, forecasting arrivals and departures, and managing room inventory
- participate in Manager on Duty (MOD) rotation and support operations during emergencies
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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