Job Overview
Employment Type
Full-time
Compensation
Salary
Range $70,000.00 - $75,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k Retirement Plan
Life insurance
Employee assistance program
Paid Time Off
Tuition Reimbursement
employee discount
Free parking
Annual bonus
comprehensive training
Job Description
Four Seasons Hotels and Resorts is a global leader in luxury hospitality, powered by a dedicated team of individuals who are passionate about delivering exceptional guest experiences. With a firm belief in treating everyone with respect and kindness, Four Seasons fosters a company culture that prioritizes a world-class employee experience. This philosophy enables staff to push boundaries and create unforgettable moments for guests, residents, and partners around the world. Recognized for luxury combined with genuine heart, Four Seasons stands as a beacon of impeccable service and refined comfort in the hospitality industry.
Located in the heart of Los Angeles, the Four Seasons Hotel Los Angeles at Beverly Hills is an urban oasis known for its sophisticated charm and vibrant energy. This iconic city retreat offers guests a unique blend of polished, personal service and effortless glamour. Nestled within a residential enclave, the hotel offers breathtaking views, elegant balconied guestrooms, a resort-style rooftop pool framed by lush greenery, and award-winning Italian cuisine at Culina Ristorante. Guests can also enjoy a rejuvenating spa experience or relax in the comfort of their guest rooms. The hotel seamlessly combines the vitality of Los Angeles with a refined atmosphere, creating moments that are both creative and warm, designed to make every visitor feel at home.
The Assistant Guest Service Manager role at Four Seasons Hotel Los Angeles at Beverly Hills is a dynamic, full-time position with a salary range of $70,000 to $75,000 per year. This role is integral to ensuring operational excellence across guest services, concierge, valet, bell, and door teams. The Assistant Manager fosters an environment of collaboration, open communication, and trust while maintaining high standards of service consistent with the Four Seasons brand. Responsibilities include staff management, scheduling, payroll oversight, guest experience enhancement, and service recovery. This leader plays a visible role in public areas, supports front desk and manager shifts as needed, and ensures smooth coordination among various departments.
In this pivotal role, the Assistant Guest Service Manager engages personally with guests to resolve complaints, anticipate needs, and deliver memorable service. They maintain extensive knowledge of local attractions and build strong community relationships to enhance concierge offerings. Administrative duties such as labor forecasting, payroll documentation, and maintaining organized workspaces are also key components. The role demands a flexible schedule including weekends, holidays, overnight, and AM/PM shifts.
Four Seasons is committed to creating a supportive and inclusive workplace. Employees benefit from comprehensive medical, dental, and vision coverage, a 401K retirement savings plan, life insurance, employee assistance programs, and investment in personal wellbeing. Additional perks include free on-site parking, tuition reimbursement, employee discounts for stays worldwide, complimentary dry cleaning of uniforms, meals, and an annual incentive bonus. This position offers excellent opportunities for growth, training, and development within a company recognized for outstanding hospitality and employee satisfaction.
Located in the heart of Los Angeles, the Four Seasons Hotel Los Angeles at Beverly Hills is an urban oasis known for its sophisticated charm and vibrant energy. This iconic city retreat offers guests a unique blend of polished, personal service and effortless glamour. Nestled within a residential enclave, the hotel offers breathtaking views, elegant balconied guestrooms, a resort-style rooftop pool framed by lush greenery, and award-winning Italian cuisine at Culina Ristorante. Guests can also enjoy a rejuvenating spa experience or relax in the comfort of their guest rooms. The hotel seamlessly combines the vitality of Los Angeles with a refined atmosphere, creating moments that are both creative and warm, designed to make every visitor feel at home.
The Assistant Guest Service Manager role at Four Seasons Hotel Los Angeles at Beverly Hills is a dynamic, full-time position with a salary range of $70,000 to $75,000 per year. This role is integral to ensuring operational excellence across guest services, concierge, valet, bell, and door teams. The Assistant Manager fosters an environment of collaboration, open communication, and trust while maintaining high standards of service consistent with the Four Seasons brand. Responsibilities include staff management, scheduling, payroll oversight, guest experience enhancement, and service recovery. This leader plays a visible role in public areas, supports front desk and manager shifts as needed, and ensures smooth coordination among various departments.
In this pivotal role, the Assistant Guest Service Manager engages personally with guests to resolve complaints, anticipate needs, and deliver memorable service. They maintain extensive knowledge of local attractions and build strong community relationships to enhance concierge offerings. Administrative duties such as labor forecasting, payroll documentation, and maintaining organized workspaces are also key components. The role demands a flexible schedule including weekends, holidays, overnight, and AM/PM shifts.
Four Seasons is committed to creating a supportive and inclusive workplace. Employees benefit from comprehensive medical, dental, and vision coverage, a 401K retirement savings plan, life insurance, employee assistance programs, and investment in personal wellbeing. Additional perks include free on-site parking, tuition reimbursement, employee discounts for stays worldwide, complimentary dry cleaning of uniforms, meals, and an annual incentive bonus. This position offers excellent opportunities for growth, training, and development within a company recognized for outstanding hospitality and employee satisfaction.
Job Requirements
- High school diploma or equivalent
- Previous experience in guest services or concierge roles
- Proven leadership experience in hotel or hospitality settings
- Ability to work varied shifts including nights, weekends, and holidays
- Strong problem-solving and conflict resolution skills
- Excellent verbal and written communication skills
- Proficiency in computer and technology use
- Demonstrated ability to manage schedules and payroll
- Ability to stand and walk for extended periods
- Physical capability to manage luggage and coordinate logistics
- Commitment to follow hotel policies and standards
- Willingness to assist across departments as needed.
Job Qualifications
- Experience in hospitality or luxury hotel guest services management
- Strong leadership and team-building skills
- Effective communication and interpersonal skills
- Ability to handle guest complaints professionally and discretely
- Familiarity with concierge services and local area knowledge
- Proficiency in hotel management systems and technology platforms
- Scheduling and labor forecasting experience
- Ability to work flexible shifts including weekends and holidays
- Commitment to delivering exceptional guest service
- Experience with training and coaching staff
- Strong organizational and multitasking abilities
- Previous involvement in operational planning and administrative duties
- Ability to maintain poise in high-pressure situations
- Knowledge of safety and emergency procedures
- Capability to foster a positive, collaborative work environment.
Job Duties
- Demonstrates strong foundational knowledge of team building, fostering an environment of trust, collaboration, and open communication
- Assists maintaining consistency across Guest Services and Concierge by driving development, implementation, and maintaining clear policies, procedures, and standard practices
- Ensures all Guest Services, Valet, Bell, and Concierge colleagues comply with core and culture service standards
- Serves as a highly visible leader in public areas
- Assists in interviews, training, coaching, and supervision of staff
- conducts performance appraisals and administers disciplinary action as needed
- Conducts departmental commitments including standards testing, monthly meetings, and performance reviews
- Builds schedule coverage for Guest Services and Concierge to optimize service and meet budgetary guidelines
- Ensures accurate completion of payroll, labor forecasting, and other administrative duties
- Assists with Front Desk and Manager on Duty shifts
- Works closely with Front Office to support group arrivals, VIPs, and special guests
- Manages logistics for Curbside program ensuring synergy between Valet, Door, and Bell operations
- Engages in guest complaint resolution
- Ensures timely and accurate service recovery follow-ups
- Greets and connects with guests experiencing service glitches
- Escorts VIP guests and ensures seamless handling of repeat and return guests
- Acts as point of contact for guest personal recognition
- Anticipates guest needs and ensures prompt fulfillment
- Oversees handling of guest messages, packages, and special items
- Maintains extensive knowledge of local attractions and builds community relationships
- Ensures consistency and accuracy in concierge service delivery
- Maintains active presence during peak operations
- Coordinates valet and bell team activities for smooth handling of guest vehicles and luggage
- Coordinates logistics with Conference Services and Banqueting Managers
- Attends daily and weekly operations meetings
- Maintains organized concierge desk and storage areas
- Proficiently uses hotel computer systems and department-specific technology
- Completes additional tasks and projects as assigned by management.
Job Criteria
Experience
No experience required
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
