Assistant Guest Services Manager

Four Seasons Hotels and Resorts is a globally renowned luxury hospitality company celebrated for its commitment to excellence and exceptional guest experiences. Founded in 1960, the Four Seasons brand has become synonymous with sophisticated service, elegant accommodations, and extraordinary attention to detail across its properties worldwide. At Four Seasons, the team members form a collective community driven by a shared passion to excel, continually pushing themselves to deliver the highest standards in hospitality with genuine heart and warmth. The company fosters a supportive and inclusive culture that empowers employees to create memorable moments for guests, residents, and partners alike, making it an employer of choice in the luxury hotel and resort industry.

The Four Seasons Resort O'ahu at Ko Olina epitomizes the essence of Hawaiian luxury, blending classic island styles with unparalleled comfort on the island's sunny Western Coast. This resort offers guests a scenic retreat characterized by sweeping ocean views, lively pools, and lagoons, alongside an array of recreational activities including outrigger canoe rides, golf at the Ko Olina Golf Club, spa and wellness treatments at Naupaka Spa & Wellness Centre, and white-sand beaches ideal for relaxation and exploration. The resort boasts 370 meticulously designed accommodations, embodying the perfect sanctuary for travelers seeking both tranquility and excitement against a picturesque backdrop.

The Assistant Guest Services Manager role at Four Seasons Resort O'ahu at Ko Olina is a vital leadership position within the Guest Services department. This role is designed for an individual who embodies the hospitality spirit of aloha and exhibits a passion for excellence in service management. The Assistant Guest Services Manager supports the Guest Services Manager in overseeing the operations of Door Attendants, Bell Attendants, Valet, and Shuttle Drivers, ensuring seamless coordination and delivery of top-tier service. This position demands a proactive leader with strong problem-solving abilities, a commitment to team development, and the capability to uphold Four Seasons' exacting service standards.

Candidates for this position will play a critical role in motivating and guiding the Guest Services team, resolving guest inquiries with professionalism, and maintaining a positive and efficient work environment. The ideal applicant will be experienced in luxury resort settings, exhibit cultural sensitivity relevant to Hawai'i’s unique community, and possess strong leadership, communication, and organizational skills. This full-time position offers a competitive salary range of $71,490.89 to $76,490.89 annually, complemented by a comprehensive benefits package.

Four Seasons Resort O'ahu at Ko Olina encourages those who are driven by a blend of hospitality and cultural appreciation to apply and join a company that values individual contributions and collective success. The company prides itself on being an Equal Opportunity and Affirmative Action employer, welcoming applications from minorities, women, veterans, and individuals with disabilities, reflecting its commitment to diverse and inclusive workforce practices.