Assistant Guest Services Manager

Stonebridge is a distinguished hospitality company renowned for its commitment to delivering exceptional guest experiences through its diverse portfolio of hotels. Operating in the vibrant city of New York, New York, Stonebridge prides itself on maintaining the highest standards of service and operational excellence in the hospitality industry. The company fosters a culture of inclusion and collaboration, emphasizing equal employment opportunities and continuous staff development. Stonebridge’s properties are located in prime destinations, offering guests unparalleled comfort, luxury, and convenience, supported by a dedicated team passionate about hospitality and attentive guest service.

As an Assistant Guest Service Manager at Stonebridge in New York, New York, you will play a pivotal role in ensuring the smooth operation of the front office department. This full-time, exempt position reports directly to the Director of Front Office and typically earns between $70,000 and $72,000 annually. The role involves overseeing daily guest reception, managing reservations, and coordinating telephone services to uphold Stonebridge’s reputation for excellence. You will supervise the front office team, ensuring compliance with company standards and policies, driving operational efficiency while maintaining exceptional guest satisfaction.

This position requires a proactive individual adept at multitasking and possessing strong leadership capabilities. You will manage guest check-in and check-out procedures, guarantee room allocation accuracy, and handle guest complaints professionally and promptly. As an Assistant Guest Service Manager, you will collaborate closely with other departments—such as housekeeping—to ensure seamless communication and optimal room readiness. Through your financial acumen, you will oversee billing accuracy, credit control, and daily account balancing, contributing directly to revenue management and quality service delivery.

In addition to supervising staff performance and facilitating training and development opportunities, you will help maintain the cleanliness and organization of front-of-house areas, including the lobby and entrance. Stonebridge offers a flexible work environment requiring availability for evenings, weekends, and holidays to adapt to guest demands. You will work primarily indoors but should be physically capable of standing, walking for extended periods, and occasionally lifting up to 20 pounds.

This role is essential to fostering a welcoming atmosphere that enhances guest satisfaction and loyalty, supporting Stonebridge’s strategic goals. The Assistant Guest Service Manager initiatives will have a direct impact on the overall success and guest perception of the hotel, making this an ideal opportunity for experienced front office professionals looking to elevate their careers in hospitality management in one of the world's most dynamic cities.