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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $70,000.00 - $72,000.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) matching
Wellness Support
Life insurance
Disability Coverage
Savings accounts
tuition aid
Travel perks
Lodging perks
Job Description
Stonebridge is a distinguished hospitality company renowned for its commitment to delivering exceptional guest experiences through its diverse portfolio of hotels. Operating in the vibrant city of New York, New York, Stonebridge prides itself on maintaining the highest standards of service and operational excellence in the hospitality industry. The company fosters a culture of inclusion and collaboration, emphasizing equal employment opportunities and continuous staff development. Stonebridge’s properties are located in prime destinations, offering guests unparalleled comfort, luxury, and convenience, supported by a dedicated team passionate about hospitality and attentive guest service.
As an Assistant Guest Service Manager at Stone... Show More
As an Assistant Guest Service Manager at Stone... Show More
Job Requirements
- Bachelor’s degree or equivalent experience in hospitality management
- Minimum of 3 years of front office management experience in a hotel environment
- Proven ability to lead and supervise a team effectively
- Strong organizational and multitasking skills
- Proficiency with property management systems
- Excellent verbal and written communication skills
- Ability to analyze financial information including budgets and forecasts
- Capacity to handle guest complaints and resolve service issues promptly
- Flexibility to work evenings, weekends, and holidays
- Ability to stand and walk for extended periods
- Ability to lift and carry objects weighing up to 20 pounds occasionally
Job Qualifications
- 3+ years of front office management experience in a hotel environment, with a strong focus on guest service and operations
- Proven leadership and supervisory skills, with the ability to manage and develop a team
- Strong organizational and multitasking abilities to handle daily front office operations and guest interactions
- Proficiency in property management systems and financial reporting
- Excellent communication skills, both verbal and written, to interact effectively with guests, staff, and management
- Ability to analyze financial data, including budgets, forecasts, and revenue reports
- Ability to resolve guest complaints and service issues in a professional and timely manner
- Knowledge of hotel check-in/check-out procedures, billing, and room inventory management
Job Duties
- Ensure guests are greeted, checked in, and allocated rooms promptly and courteously
- Oversee strict adherence to check-in procedures, ensuring accurate guest details and billing information are obtained
- Address guest issues or complaints promptly to ensure guest satisfaction
- Ensure rooms are serviced and maintained to the company’s established standards
- Maximize room occupancy within the agreed overbooking policy
- Facilitate effective communication between reservations, front office staff, and other departments, including housekeeping
- Ensure that all guest charges are accurately posted and kept up to date
- Strictly enforce credit control procedures and ensure accounts are balanced daily
- Oversee efficient and speedy check-out procedures
- Ensure that luggage is promptly delivered to and collected from guest rooms
- Maintain the cleanliness and order of all front-of-house areas, including the entrance and lobby
- Conduct regular performance appraisals for front office staff, providing training and development as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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