Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
competitive salary
Employer paid health benefits package
401(k) plan matching program
Paid Time Off
Holidays
Training and development opportunities
Complimentary hotelier meals
Complimentary dry cleaning
Job Description
The Vineta Hotel, located in the heart of Palm Beach, is a historic and luxurious establishment that pays homage to over a century of legacy dating back to 1926. This iconic hotel, which beautifully exemplifies Mediterranean Revival architecture, has been meticulously restored to its original grandeur and is set to reopen in a prime location just two blocks away from the renowned Worth Avenue. The Vineta Hotel stands as the first property in the United States to join the prestigious Oetker Hotels portfolio, a testament to its commitment to excellence and an elevated hospitality experience. The hotel combines stylish décor with contemporary comforts, offering guests an elegant and artistic atmosphere that mirrors the vibrant cultural life of Palm Beach. Known for its exquisite restaurant scene, designer boutiques, and noteworthy art galleries, Palm Beach is a destination that embodies refined luxury and an enviable social setting, each element exquisitely reflected in The Vineta's ambiance.
The Vineta Hotel invites passionate hospitality professionals to join its team, offering exceptional opportunities for career growth and personal development within the esteemed Oetker Hotels network. As a cornerstone of hospitality in Palm Beach, The Vineta prides itself on delivering world-class cuisine alongside unrivalled service standards, setting the benchmark for guest experiences in the region.
The role of Assistant Guest Services Manager at The Vineta Hotel is crafted for dynamic individuals eager to lead and inspire the Guest Services team to provide a seamless, personalized, and memorable experience for every guest from arrival to departure. This position demands a presence imbued with passion, a family spirit, and elegant professionalism to uphold the high standards synonymous with The Vineta Hotel's reputation. Key responsibilities include overseeing the daily operations of the front office, managing guest interactions and expectations, and ensuring team members are well-versed in local amenities and services. The Assistant Guest Services Manager is also instrumental in cultivating strong guest relationships, organizing special events and promotions, and maintaining a positive and cooperative work environment through effective supervision and development of staff.
This full-time role requires flexible availability, including days, evenings, weekends, and holidays, reflecting the dynamic nature of the hospitality industry. The ideal candidate will have at least 1-2 years of managerial experience in luxury hospitality, a college degree in Hospitality Management or equivalent experience, and proficiency in Microsoft Office, hotel scheduling systems, and Opera. Fluency in English is essential, with additional languages considered an asset.
The Vineta Hotel values a warm, friendly, and sincere approach to guest service and is looking for a leader who demonstrates positive leadership qualities and a commitment to service excellence. This position offers a competitive salary and a comprehensive benefits package, including employer-paid health benefits, a 401(k) plan with matching contributions, paid time off, holidays, extensive training and development opportunities, complimentary meals, and dry cleaning services. The Vineta Hotel is an Equal Opportunity and Affirmative Action employer, encouraging applications from minorities, women, veterans, and individuals with disabilities, aligning with its commitment to diversity and inclusion within the workplace.
The Vineta Hotel invites passionate hospitality professionals to join its team, offering exceptional opportunities for career growth and personal development within the esteemed Oetker Hotels network. As a cornerstone of hospitality in Palm Beach, The Vineta prides itself on delivering world-class cuisine alongside unrivalled service standards, setting the benchmark for guest experiences in the region.
The role of Assistant Guest Services Manager at The Vineta Hotel is crafted for dynamic individuals eager to lead and inspire the Guest Services team to provide a seamless, personalized, and memorable experience for every guest from arrival to departure. This position demands a presence imbued with passion, a family spirit, and elegant professionalism to uphold the high standards synonymous with The Vineta Hotel's reputation. Key responsibilities include overseeing the daily operations of the front office, managing guest interactions and expectations, and ensuring team members are well-versed in local amenities and services. The Assistant Guest Services Manager is also instrumental in cultivating strong guest relationships, organizing special events and promotions, and maintaining a positive and cooperative work environment through effective supervision and development of staff.
This full-time role requires flexible availability, including days, evenings, weekends, and holidays, reflecting the dynamic nature of the hospitality industry. The ideal candidate will have at least 1-2 years of managerial experience in luxury hospitality, a college degree in Hospitality Management or equivalent experience, and proficiency in Microsoft Office, hotel scheduling systems, and Opera. Fluency in English is essential, with additional languages considered an asset.
The Vineta Hotel values a warm, friendly, and sincere approach to guest service and is looking for a leader who demonstrates positive leadership qualities and a commitment to service excellence. This position offers a competitive salary and a comprehensive benefits package, including employer-paid health benefits, a 401(k) plan with matching contributions, paid time off, holidays, extensive training and development opportunities, complimentary meals, and dry cleaning services. The Vineta Hotel is an Equal Opportunity and Affirmative Action employer, encouraging applications from minorities, women, veterans, and individuals with disabilities, aligning with its commitment to diversity and inclusion within the workplace.
Job Requirements
- Minimum 1-2 years of managerial experience in the luxury hospitality industry
- College degree in Hospitality Management preferred or equivalent experience
- Fluent in English
- Proficiency in Microsoft Office programs, hotelier scheduling systems, and Opera
- Full-time availability
- Ability to work flexible hours including days, evenings, overnights, weekends, and holidays
- Ability to sit for prolonged periods and work on a computer
- Warm, friendly, sincere, and outgoing nature
- Ability to apply conflict resolution and critical thinking skills
- Able to reach, bend, balance and transport objects up to 15 lbs
- Able to access and navigate all departments within the facility
Job Qualifications
- Minimum 1-2 years managerial experience in luxury hospitality
- College degree in Hospitality Management preferred or equivalent experience
- Fluent in English, other languages an asset
- Proficiency in Microsoft Office, hotel scheduling systems, and Opera
- Ability to work flexible hours including days, evenings, weekends, and holidays
- Excellent leadership, conflict resolution, and critical thinking skills
- Warm, friendly, and sincere demeanor with a commitment to service excellence
- Physical ability to reach, bend, balance and lift objects up to 15 lbs
- Ability to navigate all hotel departments
Job Duties
- Manage daily front office operations to present a positive hotel image and create excellent guest and team experiences
- Manage all aspects of guest experience from arrival to departure and ensure team knowledge of local area and hotel amenities
- Maintain high guest service standards as directed by the Managing Director
- Develop and maintain strong guest relationships and organize special events, promotions, and guest requests to ensure satisfaction
- Assist with front desk, bell services, and lobby coverage during absences or high volumes
- Supervise, train, coach, and develop team members fostering a positive environment
- Ensure adherence to hotel policies and procedures and maintain accountability for compliance
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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