Assistant Guest Services Manager

Hotel Equities is a celebrated multi-award-winning hotel development and hospitality management company known for its dedication to excellence and innovation in the hospitality industry. The company manages a diverse portfolio of unique and elegant hotels designed to deliver superior guest experiences while fostering team-driven and values-based workplace cultures. At its core, Hotel Equities focuses on blending operational expertise with a deep commitment to guest satisfaction to ensure each property under its management thrives in its local market. Their credentials in the hotel management sector assert a strong foundation of quality service, community engagement, and career growth opportunities for their team members.

One of the standout properties managed by Hotel Equities is The Henry Hotel, located in Dearborn, Michigan. This Autograph Collection hotel is a tribute to Michigan’s rich heritage, brought to life through its art-inspired design and premium amenities. The Henry blends curated contemporary art pieces, stunning chandeliers, and bold color accents to create a welcoming atmosphere of modern luxury. The hotel’s ambiance is both sophisticated and inviting, offering a distinct experience to guests who appreciate artistic expression alongside comfort. Its amenities include pet-friendly accommodations, complimentary Wi-Fi, a sparkling indoor pool, and elegantly furnished common areas, making it a preferred destination for both leisure and business travelers to Dearborn.

The role of Assistant Guest Service Manager at The Henry Hotel is a pivotal position ensuring that guests enjoy seamless and memorable stays. This full-time role offers an annual salary ranging from $55,000 to $60,000 and involves supporting the Guest Services Manager with daily front office operations. The Assistant Guest Service Manager is responsible for the smooth facilitation of guest arrivals and departures, maintaining high operational standards, and helping coordinate services across departments such as Reservations and Housekeeping. This position requires a polished and anticipatory approach to service, ensuring guests feel welcomed and cared for at every interaction.

In this role, the individual will also actively participate in guest relations, addressing VIP arrivals and special requests while managing guest concerns professionally and discreetly. The job involves scheduling duties, forecasting arrivals and departures, managing room inventory, and regularly stepping into roles such as front desk, reservations, or operator duties whenever necessary. Moreover, the Assistant Guest Service Manager will take part in the Manager on Duty (MOD) rotation, playing a key role in handling hotel operations and emergency situations. This role demands a balance of leadership, operational understanding, and exceptional interpersonal skills to contribute to the hotel’s overall profitability and guest satisfaction.

The Henry Hotel also prides itself on providing numerous benefits to its employees, including medical, dental, and vision insurance, vacation and holiday pay, and an employee assistance program that supports team members’ well-being. Employees enjoy career growth opportunities and discounts on room rates throughout the portfolio of Hotel Equities properties. Additional perks include third-party discounts on movie tickets and local attractions, as well as 401(k) retirement plans, life insurance, flexible spending accounts, and parental leave. The organization emphasizes a team-driven, inclusive culture where employees can thrive and grow professionally in the hospitality industry.

Overall, this opportunity with Hotel Equities at The Henry Hotel represents a chance to join a reputable company with a strong commitment to luxury hospitality and employee development. The successful candidate will be a vital part of delivering exceptional guest experiences and upholding the hotel's distinguished standards of service in the vibrant community of Dearborn, MI.