Assistant Guest Service Manager

Schulte Hospitality Group (SHG) is a prominent third-party hospitality management company with a rich legacy of multi-generational expertise in the dynamic hospitality sector. Operating more than 200 locations across 38 states and three countries, SHG has established itself as a leading force within the industry. Their extensive portfolio comprises renowned global brands such as Marriott, Hilton, IHG, and Hyatt, along with a diverse mix of independent, boutique, lifestyle properties, and restaurants. As a service-centric organization, SHG dedicates itself to fostering a culture of hospitality, focusing on respect, authenticity, and prioritizing the needs of both internal and external stakeholders. This strong foundation contributes significantly to the company’s sustained growth and reputation for excellence.

The role of Assistant Front Office Manager at SHG offers a unique opportunity for driven, service-oriented professionals passionate about hospitality and leadership. This position is pivotal in supporting front office operations and ensuring a superior guest experience through effective team leadership and operational management. SHG invests heavily in its people, providing an inclusive and employee-centered workplace where engagement and professional growth are prioritized. The company’s commitment to employee wellbeing is evident through a robust benefits package, flexible work environment, career advancement opportunities, and innovative perks such as Daily Pay, free telemedicine, and virtual mental health care from day one.

As an Assistant Front Office Manager, the incumbent will play a critical role in overseeing daily front office functions, monitoring room availability, coordinating room blocks, and managing staffing levels to meet guest service and financial goals. Serving as the 'Service Champion,' this leadership role entails creating a positive atmosphere conducive to excellent guest relations while fostering employee recognition and satisfaction. This position requires close collaboration with departments like Housekeeping and Valet to ensure seamless operational flow. Additionally, the manager is responsible for reviewing guest feedback, employee input, and budget adherence to continuously improve service delivery and operational efficiency.

The Assistant Front Office Manager also acts as the Manager on Duty when required, dealing with guest issues in a positive, professional manner, and ensuring the front desk adheres to established standards for registration and scheduling. The role demands availability during nights, weekends, and holidays to maintain operational continuity. Candidates with a minimum of three years in a similar leadership capacity, such as front desk supervisor or assistant front office manager, who possess strong leadership, communication, and organizational skills will find this position highly rewarding.

Joining Schulte Hospitality Group means becoming part of a collaborative team that values innovation, dedication, and hospitality excellence. The company’s culture promotes respect, authenticity, and a genuine passion for making a positive impact in the hospitality industry. SHG is an equal opportunity employer that values diversity and inclusion extensively. This role comes with competitive compensation and comprehensive benefits designed to support employees both professionally and personally. Specific details about salary and benefits will be discussed in the interview process, but candidates can expect a rewarding and supportive work environment that not only values their contributions but also encourages them to grow and succeed.