ASSISTANT GUEST EXPERIENCE MANAGER - THE SEABIRD RESORT
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $70,304.00 - $79,400.00
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
Dental Insurance
Employee stock purchase plan
Health Insurance
Disability insurance
401(k) matching
Paid jury duty
Vision Insurance
Flexible spending account
Job Description
Hyatt is a globally recognized leader in the hospitality industry, renowned for its commitment to delivering exceptional guest experiences through attentive and caring associates. As a premier hotel chain with locations worldwide, Hyatt thrives on creating environments where guests feel valued and well-cared for, offering sophisticated accommodations and personalized services. The company emphasizes a supportive work culture that nurtures career growth, provides enriching job opportunities, and fosters an atmosphere of collaboration and excellence.
At Hyatt, associates are the core of the guest experience, working in fast-paced environments that challenge their skills and reward their dedication. Employees are encouraged to grow professionally while contributing directly to guest satisfaction, making Hyatt a sought-after employer in the hospitality sector. The Seabird Resort, part of the Hyatt brand, embodies these values and is currently seeking an Assistant Guest Experience Manager to join their dynamic team.
The Assistant Guest Experience Manager plays a vital role in ensuring that every guest’s stay exceeds expectations through proactive service and effective communication. This leadership position requires an individual with strong interpersonal skills, exceptional communication capabilities, and the ability to lead a team committed to guest recovery and personalized service. The role involves anticipating guest needs, particularly those of top tier guests, and addressing concerns before they escalate, thereby enhancing overall satisfaction.
This position is highly visible, allowing for frequent direct interaction with guests to build rapport and contribute to memorable experiences. Additionally, the role may include responsibilities within the Rooms Operation, necessitating a comprehensive understanding of hotel services, local attractions, and transportation options. The Assistant Guest Experience Manager is expected to be a proactive problem solver and a motivational leader who can inspire associates to uphold Hyatt’s high standards.
The salary range for this position is $70,304.00 to $79,400.00, reflecting competitive compensation aligned with the candidate’s experience and education. Hyatt also offers an exceptional benefits package that supports the well-being and satisfaction of its associates. Benefits include complimentary hotel room nights worldwide, discounted rates for friends and family, comprehensive medical, dental, and vision insurance, flexible spending accounts, retirement savings plans with employer matches, and employee stock purchase options, among others.
Working at Hyatt means joining a company that values diversity and inclusivity, welcoming all qualified candidates regardless of background. This role provides an exciting opportunity for professionals passionate about guest services and hospitality leadership to develop their careers in a rewarding and supportive environment. If you thrive in a high-energy atmosphere and have a passion for delivering unparalleled guest experiences, Hyatt and The Seabird Resort invite you to apply for this compelling opportunity.
At Hyatt, associates are the core of the guest experience, working in fast-paced environments that challenge their skills and reward their dedication. Employees are encouraged to grow professionally while contributing directly to guest satisfaction, making Hyatt a sought-after employer in the hospitality sector. The Seabird Resort, part of the Hyatt brand, embodies these values and is currently seeking an Assistant Guest Experience Manager to join their dynamic team.
The Assistant Guest Experience Manager plays a vital role in ensuring that every guest’s stay exceeds expectations through proactive service and effective communication. This leadership position requires an individual with strong interpersonal skills, exceptional communication capabilities, and the ability to lead a team committed to guest recovery and personalized service. The role involves anticipating guest needs, particularly those of top tier guests, and addressing concerns before they escalate, thereby enhancing overall satisfaction.
This position is highly visible, allowing for frequent direct interaction with guests to build rapport and contribute to memorable experiences. Additionally, the role may include responsibilities within the Rooms Operation, necessitating a comprehensive understanding of hotel services, local attractions, and transportation options. The Assistant Guest Experience Manager is expected to be a proactive problem solver and a motivational leader who can inspire associates to uphold Hyatt’s high standards.
The salary range for this position is $70,304.00 to $79,400.00, reflecting competitive compensation aligned with the candidate’s experience and education. Hyatt also offers an exceptional benefits package that supports the well-being and satisfaction of its associates. Benefits include complimentary hotel room nights worldwide, discounted rates for friends and family, comprehensive medical, dental, and vision insurance, flexible spending accounts, retirement savings plans with employer matches, and employee stock purchase options, among others.
Working at Hyatt means joining a company that values diversity and inclusivity, welcoming all qualified candidates regardless of background. This role provides an exciting opportunity for professionals passionate about guest services and hospitality leadership to develop their careers in a rewarding and supportive environment. If you thrive in a high-energy atmosphere and have a passion for delivering unparalleled guest experiences, Hyatt and The Seabird Resort invite you to apply for this compelling opportunity.
Job Requirements
- Education level as required by hospitality industry standards
- Relevant experience in guest services or hospitality management
- Strong communication and leadership skills
- Ability to work under pressure in a fast-paced environment
- Availability to work flexible shifts including weekends and holidays
- Knowledge of hotel operations and local area amenities
- Proactive problem-solving capability
Job Qualifications
- A true desire to satisfy the needs of others in a fast-paced environment
- Refined verbal and written communication skills
- Experience and thorough understanding of guest services
- Self-driven, as well as self-starter
- Organized
- Skilled at analyzing guest data analytics
- Work well in a consistent high stress, and pressure environment while maintaining a high level of customer engagement
- Hotel or resort experience preferred
- Supervisory or managerial experience
- Open availability required to work weekdays, weekends, holidays, mornings, mid-days, afternoons, evenings
Job Duties
- Lead the guest recovery process
- Implement proactive communication with top tier guest requests prior to arrival
- Support guest experiences to exceed guest expectations
- Engage in casual conversation to enhance guest satisfaction
- Manage responsibilities within Rooms Operation as required
- Maintain knowledge of hotel services, local events, venues, and transportation
- Communicate effectively with guests and associates to ensure service quality
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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