Job Overview
Compensation
Salary
Range $70,304.00 - $81,900.00
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Retirement Plan
Paid Time Off
Employee Discounts
complimentary hotel stays
Job Description
Hyatt Hotels Corporation is a globally recognized hospitality company known for its commitment to providing exceptional service and memorable experiences to its guests. With a portfolio of diverse and upscale properties worldwide, Hyatt sets a high standard in the hotel and resort industry. The Seabird Resort, a distinguished Hyatt property, embodies this dedication by offering guests a refined and attentive service environment. Hyatt’s associates are known for their caring and attentive nature, contributing significantly to why guests consistently choose Hyatt over competitors. The company fosters a supportive work culture that encourages personal growth, career advancement, and job enrichment within a demanding yet rewarding environment.
The role of Assistant Guest Experience Manager at The Seabird Resort is centered around enhancing the quality of guest interactions and ensuring exceptional service delivery. This position requires robust leadership skills, excellent communication abilities, and the capacity to build strong relationships. The Assistant Guest Experience Manager supports guest experience initiatives by adopting a proactive approach to exceed guest expectations even before their departure. This role leads the guest recovery process, addressing any concerns or issues guests might have during their stay, and actively implements proactive communication to accommodate top-tier guest requests prior to arrival. It is a highly visible position, providing ample opportunities for casual yet impactful interactions with guests. Additionally, the role may include responsibilities related to Rooms Operations, demanding knowledge not only of internal hotel services but also of local events, venues, and transportation options.
This full-time, on-site position offers a competitive salary range from $70,304 to $81,900, dependent on experience and education. Hyatt’s comprehensive benefits package further enhances this opportunity, providing employees with numerous perks including complimentary hotel stays, discounted rates for friends and family, and a wide array of insurance options. This role is ideal for self-motivated individuals capable of managing high-pressure situations while maintaining focus on exceptional guest engagement and satisfaction.
The role of Assistant Guest Experience Manager at The Seabird Resort is centered around enhancing the quality of guest interactions and ensuring exceptional service delivery. This position requires robust leadership skills, excellent communication abilities, and the capacity to build strong relationships. The Assistant Guest Experience Manager supports guest experience initiatives by adopting a proactive approach to exceed guest expectations even before their departure. This role leads the guest recovery process, addressing any concerns or issues guests might have during their stay, and actively implements proactive communication to accommodate top-tier guest requests prior to arrival. It is a highly visible position, providing ample opportunities for casual yet impactful interactions with guests. Additionally, the role may include responsibilities related to Rooms Operations, demanding knowledge not only of internal hotel services but also of local events, venues, and transportation options.
This full-time, on-site position offers a competitive salary range from $70,304 to $81,900, dependent on experience and education. Hyatt’s comprehensive benefits package further enhances this opportunity, providing employees with numerous perks including complimentary hotel stays, discounted rates for friends and family, and a wide array of insurance options. This role is ideal for self-motivated individuals capable of managing high-pressure situations while maintaining focus on exceptional guest engagement and satisfaction.
Job Requirements
- high school diploma or equivalent
- prior experience in guest services or hospitality industry
- proven leadership or supervisory skills
- ability to handle high stress and fast-paced environment
- strong verbal and written communication skills
- proficiency in hotel management software
- availability to work flexible hours including weekends and holidays
- physical ability to be on-site throughout shift
Job Qualifications
- a true desire to satisfy the needs of others in a fast-paced environment
- refined verbal and written communication skills
- experience and thorough understanding of guest services
- self-driven and a self-starter
- organized
- ability to learn and master software systems
- skilled at analyzing guest data analytics
- work well in a consistent high stress and pressure environment while maintaining a high level of customer engagement
- hotel or resort experience
- supervisory or managerial experience
- open availability required to work weekdays weekends holidays mornings mid-days afternoons evenings
Job Duties
- support guest experience initiatives
- lead the guest recovery process
- implement proactive communication with top-tier guest requests
- manage guest interactions through casual and meaningful conversations
- assist with rooms operations responsibilities
- maintain knowledge of hotel services, local events and transportation options
- ensure guest expectations are exceeded prior to departure
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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