Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $68,640.00 - $72,200.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
flexible scheduling
Job Description
Hyatt is a prestigious global hospitality company recognized for transforming travel into meaningful journeys and turning encounters into memorable experiences. At Hyatt, the emphasis is on creating an environment of belonging where employees feel at home no matter where they are in the world. This approach fosters a culture that celebrates individuality, encourages career growth, and makes hospitality more than just a job—it becomes a fulfilling and rewarding career for those who are passionate about care and excellence in service.
Located in downtown Sacramento, California, the Hyatt hotel benefits from its prime placement directly across from the expansive and s... Show More
Located in downtown Sacramento, California, the Hyatt hotel benefits from its prime placement directly across from the expansive and s... Show More
Job Requirements
- High school diploma or equivalent
- Prior front office or guest service experience in hotel environment
- Strong communication and interpersonal skills
- Ability to manage and motivate a team
- Knowledge of customer service principles and practices
- Capability to handle complaints and resolve guest issues promptly
- Flexibility to work varying shifts including holidays and weekends
- Understanding of hotel property, amenities, and local area
- Experience using hotel management software
- Ability to analyze reports and operate within budget constraints
Job Qualifications
- Previous hotel experience
- Experience in guest-facing roles
- Knowledge of hotel loyalty program operations
- Proven VIP guest management skills
- Experience working in Four Diamond organization
- Prior experience with Hyatt preferred
- Working knowledge of hotel systems like PMS, POS, and reservation platforms
- Refined verbal and written communication skills
- Familiarity with industry-specific software such as Opera, Colleague Advantage, and Reserve
- Ability to work varied schedules including evenings, weekends, and holidays
Job Duties
- Pre-arrival communications to all guests including texting and email
- Ensure proper room blocks and internal communication about specific guest needs
- Collaborate with Front Office and Concierge teams to meet guest requirements during stays
- Assist and attend to VIP guests during arrivals, departures, and stays
- Update guest profiles with preferences for future customization
- Communicate with guests in person, by phone, and via email/text to handle inquiries and complaints
- Attend daily service meetings to share and follow up on guest feedback
- Support Front Office team in training, supervising, scheduling, and maintaining operational standards
- Conduct daily inspections and ensure compliance with protocols
- Monitor and motivate Front Office team performance and adherence to hotel standards
- Maintain knowledge of hotel products, services, pricing, policies, and local area attractions
- Manage guest security, hotel property safety, and emergency procedures
- Analyze revenue and expense reports for the rooms department and take corrective actions when needed
- Authorize credit card acceptance, cash paid-outs, and refunds according to procedures
- Monitor and ensure guest credit status and timely payment collection
- Act as Manager on Duty when required
- Provide knowledge of hotel amenities, local attractions, and transportation options
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Popular Cities