ASSISTANT GM

This opportunity is with a distinguished hotel known for its commitment to exceptional guest experiences and operational excellence. The hotel prides itself on its warm hospitality, well-trained staff, and dedication to creating memorable stays for its guests. Renowned for offering a comprehensive range of amenities including comfortable accommodations, dining options, event spaces, and convenient access to local attractions, this hotel is a preferred destination for both leisure and business travelers. As part of a reputable hotel chain or independent establishment, the company maintains high standards for service quality, teamwork, and guest satisfaction, ensuring a dynamic and supportive work environment.

The role of Front Desk Supervisor is a pivotal position within the hotel’s management team. This role entails direct supervision of the Front Desk staff and overall department operations. Key responsibilities include hiring, terminating, conducting disciplinary actions, and performing performance evaluations to maintain a proficient and motivated staff. You will be responsible for scheduling to ensure adequate staffing levels while adhering to labor standards guidelines. Training Front Desk employees is a critical part of the job to guarantee maximum guest service excellence, which encompasses knowledge of hotel amenities, local attractions, dining and shopping options, current group and banquet functions, and general hotel policies.

As the Front Desk Supervisor, you will assist with new employee selection and complete all necessary hiring paperwork, ensuring compliance with company policies. Monitoring revenue management systems to position the hotel as a market leader in Revenue Per Available Room (RevPAR) is an essential strategic responsibility. You will also manage employee performance by reviewing work quality and conducting personnel actions such as disciplinary measures and terminations when necessary. Maintaining accurate records including cash flow sheets, registration cards, credit card receipts, direct bill accounts, and IRS documents is crucial to uphold financial integrity and compliance.

This position also involves leading regular staff meetings to foster communication and operational efficiency within the Front Desk team. You will be expected to enforce all franchise and company procedures and regulations, including standard operating procedures to guarantee consistency and quality of service. Problem resolution will be part of your duties, addressing guest complaints and employee issues promptly to maintain a positive environment for both guests and staff.

In the absence of the General Manager, you will be entrusted with performing the General Manager’s functions, ensuring the hotel continues to run smoothly. Additionally, you will cover shifts in all departments as directed, showcasing flexibility and a broad understanding of hotel operations. Corresponding with group and travel agents to coordinate special room and rate requests and assisting with sales and marketing efforts further expand the scope of this multifaceted role.

Safety and security are paramount in this position; therefore, maintaining and implementing established emergency procedures is vital to assure the safety of guests and the protection of hotel assets. Providing clear and courteous answers to inquiries concerning hotel policies and services will help sustain a welcoming guest environment. Participation in the preparation of the hotel’s annual budget and assisting the General Manager in wage scale surveys ensures that financial and human resource considerations are aligned with the hotel’s business objectives.

This comprehensive and dynamic role offers an opportunity to lead a key hotel department, develop leadership skills, and contribute substantially to the hotel’s success and guest satisfaction.