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Job Overview
Compensation
Hourly
Range $16.00 - $24.75
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Career development opportunities
Job Description
This opportunity is with a distinguished hotel known for its commitment to exceptional guest experiences and operational excellence. The hotel prides itself on its warm hospitality, well-trained staff, and dedication to creating memorable stays for its guests. Renowned for offering a comprehensive range of amenities including comfortable accommodations, dining options, event spaces, and convenient access to local attractions, this hotel is a preferred destination for both leisure and business travelers. As part of a reputable hotel chain or independent establishment, the company maintains high standards for service quality, teamwork, and guest satisfaction, ensuring a dynamic and supportive work environment. Show More
Job Requirements
- High school diploma or equivalent
- minimum of 2 years hospitality industry experience preferably in front desk operations
- experience supervising or managing staff
- excellent interpersonal and communication skills
- proficiency in using hotel management software
- ability to work flexible hours including weekends and holidays
- strong problem-solving skills
- ability to handle stressful situations calmly and effectively
Job Qualifications
- High school diploma or equivalent
- prior experience in hotel front desk or hospitality management
- supervisory or leadership experience
- strong customer service and communication skills
- knowledge of hotel operations and policies
- proficiency with reservation and revenue management systems
- ability to handle guest complaints and resolve conflicts
- organizational and multitasking abilities
- basic understanding of budgeting and wage scale procedures
Job Duties
- Directly supervises Front Desk staff and department operations
- schedules subordinates maintaining adequate staffing levels
- assures maximum guest service through training
- selects or assists in the selection of hotel staff and completes all new hire paperwork
- monitors Revenue Management systems to ensure market leadership in RevPAR
- reviews employee performance and conducts personnel actions
- maintains accurate records including cash flow sheet and credit card receipts
- conducts or assists in conducting staff meetings
- adheres to all franchise and company procedures
- receives and resolves guest complaints and employee issues
- performs functions of the General Manager in their absence
- covers shifts in all departments as scheduled
- corresponds with group and travel agents for special requests
- assists with sales and marketing efforts
- maintains and implements established Emergency Procedures
- answers inquiries pertaining to hotel policies and services
- participates in preparation of the annual budget
- assists General Manager in wage scale surveys
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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