Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
Career development opportunities
performance bonuses
Job Description
TGI Fridays is a renowned casual dining restaurant chain with a vibrant presence, known for its lively atmosphere and exceptional service. Located in Dallas-Fort Worth International Airport, this particular branch embodies the brand's commitment to delivering a memorable dining experience. As part of a globally recognized brand, the TGI Fridays at DFW Airport serves a diverse clientele, including travelers and locals, making it a dynamic environment where top-tier hospitality and efficient operations are crucial.
The Assistant General Manager role at TGI Fridays is pivotal in ensuring that every guest enjoys an excellent experience that drives increased guest counts, sales, and margin on profit growth. This position demands a leader who thrives in the fast-paced restaurant industry and excels in managing day-to-day operations while upholding the brand's credo and guiding principles. The Assistant General Manager directly supervises a large team, including 36 managers and all front-of-house and back-of-house hourly employees, overseeing a broad range of operational and financial responsibilities.
This role is not only about managing staff and operations but also about fostering an environment where team members are selected with care, coached with intention, and developed for future growth. The Assistant General Manager must be adept in evaluating performance, providing honest feedback, and holding team members accountable to results. Ensuring compliance with legal and company standards, cultivating a safe and discrimination-free workplace, and responding promptly to guest concerns are additional critical components of this role.
Financial acumen is crucial as the Assistant General Manager handles all profit and loss centers and completes financial and payroll administrative duties accurately and timely. They are also responsible for implementing marketing promotions and local store marketing efforts to boost sales and guest traffic. The role involves partnering with the Director of Operations to create budgets and sales projections, requiring a strategic mindset towards growth and cost control.
The ideal candidate for this position will have a minimum of two years of restaurant management experience, preferably with knowledge of TGI Fridays' recipes, policies, and standards. A four-year college degree is favored, alongside strong operational skills including proficiency with point-of-sale and back-office systems. Competencies such as talent assessment, coaching, inspiring leadership, adaptability, communication, execution management, passion for guest service, financial result management, and effective decision-making are essential for success in this role.
Joining TGI Fridays as an Assistant General Manager offers the opportunity to be part of a vibrant team focused on delivering exceptional service in a high-visibility location. This role is best suited for individuals passionate about the restaurant industry, who possess strong leadership qualities and a commitment to upholding brand standards while driving business growth and employee development.
The Assistant General Manager role at TGI Fridays is pivotal in ensuring that every guest enjoys an excellent experience that drives increased guest counts, sales, and margin on profit growth. This position demands a leader who thrives in the fast-paced restaurant industry and excels in managing day-to-day operations while upholding the brand's credo and guiding principles. The Assistant General Manager directly supervises a large team, including 36 managers and all front-of-house and back-of-house hourly employees, overseeing a broad range of operational and financial responsibilities.
This role is not only about managing staff and operations but also about fostering an environment where team members are selected with care, coached with intention, and developed for future growth. The Assistant General Manager must be adept in evaluating performance, providing honest feedback, and holding team members accountable to results. Ensuring compliance with legal and company standards, cultivating a safe and discrimination-free workplace, and responding promptly to guest concerns are additional critical components of this role.
Financial acumen is crucial as the Assistant General Manager handles all profit and loss centers and completes financial and payroll administrative duties accurately and timely. They are also responsible for implementing marketing promotions and local store marketing efforts to boost sales and guest traffic. The role involves partnering with the Director of Operations to create budgets and sales projections, requiring a strategic mindset towards growth and cost control.
The ideal candidate for this position will have a minimum of two years of restaurant management experience, preferably with knowledge of TGI Fridays' recipes, policies, and standards. A four-year college degree is favored, alongside strong operational skills including proficiency with point-of-sale and back-office systems. Competencies such as talent assessment, coaching, inspiring leadership, adaptability, communication, execution management, passion for guest service, financial result management, and effective decision-making are essential for success in this role.
Joining TGI Fridays as an Assistant General Manager offers the opportunity to be part of a vibrant team focused on delivering exceptional service in a high-visibility location. This role is best suited for individuals passionate about the restaurant industry, who possess strong leadership qualities and a commitment to upholding brand standards while driving business growth and employee development.
Job Requirements
- 4-year college degree preferred
- minimum of 2 years experience in restaurant management
- extensive knowledge of TGI Fridays recipes, policies, standards and procedures
- capable of performing all functions and meeting qualification standards for all hourly positions
- knowledge of point-of-sale and back-office systems
Job Qualifications
- 4-year college degree preferred
- minimum of 2 years experience in restaurant management
- extensive knowledge of TGI Fridays recipes, policies, standards and procedures
- capable of performing all functions and meeting qualification standards for all hourly positions
- knowledge of point-of-sale and back-office systems
Job Duties
- Manages all day-to-day restaurant operations with a focus on delivering a great guest experience
- supervises and supports 36 managers and all front-of-house and back-of-house hourly team members
- manages all profit and loss centers
- aligns all behavior with the Credo and guiding principles
- executes on all brand standards
- identifies opportunities to drive sales, traffic and return visits with a 4-wall mentality
- oversees implementation of local store marketing and national marketing promotions
- assists with the determination of current and future staffing needs to ensure adequate team members are available
- identifies and develops high potential team members and managers
- provides ongoing and honest feedback, coaching and development
- evaluates performance fairly and frequently and holds managers and team members accountable
- creates a safe, clean and discrimination-free environment
- responds to guest service complaints to turn dissatisfied guests into return guests
- completes all financial and payroll administrative duties accurately and timely
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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