Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
meal benefits
Job Description
TGI Fridays is a well-established casual dining restaurant brand known for its vibrant atmosphere, delicious food, and exceptional service. Located at 7655 Arundel Mills Blvd, Hanover, MD, the Hanover-Arundel location is part of a larger network of restaurants dedicated to providing memorable dining experiences to guests. TGI Fridays operates with a strong commitment to its Credo and Guiding Principles, which emphasize hospitality, team spirit, and delivering high-quality service. This brand has earned a reputable position in the restaurant industry by balancing great food offerings with an engaging and welcoming customer environment.
The role of the Assistant General Manager at this TGI Fridays location is instrumental in driving the success of the restaurant by assisting in the leadership of restaurant managers and team members. This role focuses on ensuring excellent guest experiences, increasing guest counts, boosting sales, and promoting growth in meals on premises (MOP). The Assistant General Manager is directly involved in overseeing day-to-day restaurant operations and supporting a team comprising 36 managers as well as front-of-house and back-of-house hourly team members. They manage all profit and loss centers and ensure that all operations align with the company’s high standards.
In this leadership position, the Assistant General Manager executes brand standards across the restaurant and develops strategies to increase sales and guest traffic by implementing local and national marketing efforts. They are responsible for identifying current and future staffing needs and selecting, coaching, and developing team members to build a motivated, talented workforce. A critical aspect of this role involves providing ongoing feedback and performance evaluations to maintain accountability and high performance.
The Assistant General Manager plays an important role in creating a safe, clean, and inclusive environment for all team members and guests by adhering to legal and company policies and responding proactively to guest complaints. Handling financial and payroll administrative duties accurately and timely is another essential responsibility. Decision-making authority in this position includes team member hiring and terminations, wage adjustments with HR input, and managing employee and guest relations issues in partnership with relevant departments.
This role requires a combination of strong leadership, strategic thinking, and passion for the hospitality industry. The ideal candidate will have extensive restaurant management experience, preferably with a solid understanding of TGI Fridays' policies and operations. They must be capable of performing all functions required for hourly roles and possess proficiency with point-of-sale (P.O.S.) and back-office systems.
Overall, the Assistant General Manager is a key driver in the restaurant’s operational success, ensuring that every guest enjoys a memorable dining experience while achieving financial and team development goals. This role offers significant opportunity for professional growth in a dynamic and supportive environment where passion for the guest and operational excellence are core priorities.
The role of the Assistant General Manager at this TGI Fridays location is instrumental in driving the success of the restaurant by assisting in the leadership of restaurant managers and team members. This role focuses on ensuring excellent guest experiences, increasing guest counts, boosting sales, and promoting growth in meals on premises (MOP). The Assistant General Manager is directly involved in overseeing day-to-day restaurant operations and supporting a team comprising 36 managers as well as front-of-house and back-of-house hourly team members. They manage all profit and loss centers and ensure that all operations align with the company’s high standards.
In this leadership position, the Assistant General Manager executes brand standards across the restaurant and develops strategies to increase sales and guest traffic by implementing local and national marketing efforts. They are responsible for identifying current and future staffing needs and selecting, coaching, and developing team members to build a motivated, talented workforce. A critical aspect of this role involves providing ongoing feedback and performance evaluations to maintain accountability and high performance.
The Assistant General Manager plays an important role in creating a safe, clean, and inclusive environment for all team members and guests by adhering to legal and company policies and responding proactively to guest complaints. Handling financial and payroll administrative duties accurately and timely is another essential responsibility. Decision-making authority in this position includes team member hiring and terminations, wage adjustments with HR input, and managing employee and guest relations issues in partnership with relevant departments.
This role requires a combination of strong leadership, strategic thinking, and passion for the hospitality industry. The ideal candidate will have extensive restaurant management experience, preferably with a solid understanding of TGI Fridays' policies and operations. They must be capable of performing all functions required for hourly roles and possess proficiency with point-of-sale (P.O.S.) and back-office systems.
Overall, the Assistant General Manager is a key driver in the restaurant’s operational success, ensuring that every guest enjoys a memorable dining experience while achieving financial and team development goals. This role offers significant opportunity for professional growth in a dynamic and supportive environment where passion for the guest and operational excellence are core priorities.
Job Requirements
- Four-year college degree preferred
- minimum of 2 years restaurant management experience
- extensive knowledge of recipes, policies, and standards
- ability to perform all hourly functions
- knowledge of point-of-sale and back office systems
Job Qualifications
- Four-year college degree preferred
- minimum of 2 years experience in restaurant management
- extensive knowledge of TGI Fridays recipes, policies, and standards
- successful track record with past responsibilities
- ability to perform all hourly position functions
- proficiency with P.O.S. and back office systems
Job Duties
- Manage day-to-day restaurant operations with focus on guest experience
- supervise and support 36 managers and all front-of-house and back-of-house team members
- manage all profit and loss centers
- align behavior with Credo and Guiding Principles
- execute brand standards
- identify opportunities to drive sales, traffic, and return visits
- oversee local store marketing and national marketing promotions implementation
- determine staffing needs and ensure adequate team member availability
- select, coach, and develop team members
- provide ongoing and honest feedback, coaching, and development
- evaluate performance fairly and hold team accountable
- create safe, clean, and discrimination-free environment
- respond to guest service complaints and resolve issues
- complete financial and payroll administrative duties accurately and timely
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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