Assistant General Manager WA

Vancouver, WA, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $22.50 - $28.80

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401(k) Plan

Employee Discounts

Professional development opportunities

flexible schedule

Job Description

Buffalo Wild Wings is a leading casual dining restaurant and sports bar franchise known for its vibrant atmosphere, delicious wings, and extensive selection of beers. Established in 1982, it has grown to become a popular destination for sports enthusiasts and families alike, offering a dynamic environment where guests can enjoy great food while watching their favorite sports on multiple screens. The brand prides itself on delivering a fun and exciting experience with quality service and a team-oriented culture. With a commitment to excellent guest experiences and operational efficiency, Buffalo Wild Wings continues to expand and innovate within the competitive restaurant industry.

The Bench/Assistant General Manager (AGM) at Buffalo Wild Wings plays a crucial role in supporting the General Manager with the overall operation of the restaurant. This position is responsible for maintaining a safe and welcoming environment for guests and team members, while improving the restaurant's profitability through effective revenue management. The AGM oversees daily operations on a shift-by-shift basis, assists in staffing and hiring, and leads performance management initiatives among department managers. They actively contribute to creating incentive programs, driving team member motivation, and ensuring high standards of food quality, service, and cleanliness are maintained. Additionally, the AGM manages guest relations including complaint resolution and feedback programs.

This management role demands a hands-on approach to coaching and developing team members, conducting manager meetings, monitoring financial performance including budgeting and cost control, and ensuring compliance with company policies and procedures. The AGM is also responsible for administrative tasks such as inventory management, invoice entry, maintenance oversight, and performance measurement analysis. Candidates must have a strong ability to manage multiple priorities in a fast-paced environment, possess excellent organizational and communication skills, and demonstrate a proven track record in restaurant management. A minimum of two years of restaurant or retail management experience is required, with preference given to those who have managed a restaurant with a full bar.

This full-time position requires a high school diploma or equivalent, a valid driver’s license for travel between units, and the physical ability to regularly lift 50 pounds. The company values motivated, results-driven individuals who are committed to creating an energetic and engaging atmosphere for both guests and team members. Completion of the Buffalo Wild Wings Management Certification program and experience managing all restaurant departments including Greeter/Cashier, Hospitality, Bar, and Host/Hostess are essential for success in this role. Buffalo Wild Wings offers a dynamic workplace with opportunities for professional growth and leadership within a nationally recognized brand that emphasizes quality, teamwork, and guest satisfaction.

Job Requirements

Completion of high school education or equivalent
Minimum of two years restaurant or retail management experience
Valid driver’s license to travel between units
Ability to lift 50 pounds regularly
Satisfactory background check
Completion of Buffalo Wild Wings Management Certification program
Experience managing Greeter/Cashier, Hospitality, Bar, and Host/Hostess departments for a minimum of three periods each

Job Qualifications

Minimum of two years restaurant or retail management experience
Experience managing a restaurant with a full bar preferred
Completion of Buffalo Wild Wings Management Certification program
Successful management experience in Greeter/Cashier, Hospitality, Bar, and Host/Hostess departments
High school education or equivalent
Valid driver’s license
Strong organizational skills
Professional written and verbal communication skills
Ability to create a fun and exciting environment
Skilled in basic mathematical computations
Proven ability to manage multiple priorities in a fast-paced environment
Ability to maintain confidential information and enforce company policies

Job Duties

Assist General Manager with overall restaurant staffing planning
Assist other managers with hiring decisions for all departments
Conduct informative, focused weekly manager meetings in partnership with General Manager
Create, develop and implement incentive programs and contests with assigned Department Managers
Motivate Team Members to participate in company promotions and incentives
Provide regular performance feedback and recognition to Department Managers and Team Members
Assist General Manager with coaching managers on performance management
Look for and identify techniques to attract new guests
Manage the restaurant’s Guest Comment program and handle guest complaints timely
Ensure adherence to new food product rollouts
Ensure quality product standards, recipe adherence, and portioning compliance by Department Managers
Analyze restaurant performance tools and troubleshoot problems
Conduct administrative functions such as entering invoices and inventory management
Manage repair, maintenance and preventative maintenance programs
Hold Department Managers accountable for departmental costs
Maintain proper inventory levels for food and paper products
Participate in departmental meetings and communicate areas of opportunity
Establish daily, weekly, monthly, and quarterly sales projections
Understand and act on P&L statements and create action plans for problem areas
Assist in creating and developing the annual restaurant budget
Teach Department Managers to meet budget goals and react to trends
Complete other assigned duties or tasks