Drury Hotels logo

Assistant General Manager - Unassigned

Cleveland, OH, USA|Travel, Onsite

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $57,866.99 - $86,800.49
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Work Schedule

Flexible
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
quarterly bonuses
flexible scheduling

Job Description

Drury Hotels is a well-established, family owned and operated hospitality company that has been serving guests since 1973. Originating from a small family business, Drury Hotels has grown into a reputable hotel chain with over 150 properties across 30 states and a workforce of more than 6,100 dedicated team members. Despite its expansion, the company has remained true to its roots, emphasizing a family-like atmosphere where guests and employees alike are treated with respect, care, and appreciation. Drury Hotels is proud to be recognized as one of Newsweek's America’s Greatest Workplaces 2025, a testament to its commitment to creating a positive and rewarding work environment for everyone involved.

The company actively fosters career growth through mentorship, cross-training, development plans, and management training programs. With over 200 internal promotions in the past year alone, there are ample opportunities for advancement within the organization. Drury Hotels also prioritizes employee health and well-being by offering comprehensive medical, dental, vision, prescription, life, disability, and parental leave benefits, along with a Team Member Assistance Program. Employees can enjoy a healthy work-life balance through flexible scheduling, paid time off, hotel discounts, and free room nights. Additionally, the company offers retirement options through a company-matched 401(k) plan and incentives such as quarterly bonuses based on hotel results.

The role of Assistant General Manager - Unassigned at Drury Hotels is an exciting leadership position that plays a critical role in supporting hotel properties within a designated region. This position requires a diverse leader who thrives on new experiences, forming partnerships, and creating memorable guest experiences while supporting team members to excel in their roles. As part of the hotel operations leadership team, the Assistant General Manager will be responsible for assisting hotel properties and staff by providing expert leadership across all departments, ensuring exceptional service standards, and fostering a positive, collaborative work culture.

This position demands a hands-on approach to leadership, with frequent involvement in delegation and empowerment of team members to meet and exceed key business objectives related to service quality, cost management, labor control, and team engagement. The Assistant General Manager will also play a pivotal role in quality assurance by modeling best practices daily and consistently achieving measurable improvements. Handling challenging situations with critical thinking and proactively resolving issues to drive continuous improvement are essential aspects of this role.

The ideal candidate for this position will possess strong supervisory experience, preferably with a background in the hotel industry, and demonstrate proven leadership success. A positive, can-do attitude is a must, and the ability to travel up to 75 percent of the time is required. While a bachelor's degree in hospitality, business, or a related field is preferred, relevant experience will also be considered. This role offers a competitive compensation range from $57,866.99 to $86,800.49, with starting wages reflecting experience, skills, and education. Additionally, the position is eligible for a discretionary quarterly '+1 Service' bonus tied to hotel and company performance. Drury Hotels offers a comprehensive benefits package including paid time off and optional medical, dental, vision, short-term disability, and life insurance coverage, further emphasizing its commitment to the well-being of its team members and fostering a thriving work environment.

Job Requirements

  • Bachelor’s degree in hospitality, business or related field preferred
  • Minimum of one-year supervisory experience with demonstrated leadership success
  • Hotel specific experience preferred
  • Ability to travel up to 75 percent
  • Positive and can-do attitude

Job Qualifications

  • Bachelor’s degree in hospitality, business or related field preferred
  • Minimum of one-year supervisory experience with leadership success
  • Hotel industry experience preferred
  • Strong interpersonal and communication skills
  • Proven ability to lead and develop teams
  • Ability to handle multiple properties and travel frequently
  • Positive and can-do attitude

Job Duties

  • Assist and support hotel properties and staff in assigned region
  • Provide expert leadership across all hotel departments
  • Train, develop and coach team members
  • Cultivate exceptional guest service environment by establishing high service standards
  • Hire team members with the right attitude for suitable positions
  • Role model quality assurance best practices
  • Deliver on key business measures including service, cost and labor controls
  • Use critical thinking to handle challenging situations and proactively resolve issues
  • Show dedication to continuous improvement

Job Criteria

Experience

Mid Level (3-7 years)


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