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Assistant General Manager - Traveling

San Antonio, TX, USA|Travel, Onsite

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
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Benefits

flexible scheduling
Paid Time Off
hotel discounts
Free room nights
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Team Member Assistance Program
Company-matched 401(k)
quarterly bonuses
Semi-annual bonuses

Job Description

Drury Hotels is a well-established hospitality company known for its commitment to exceptional guest experiences and outstanding employee culture. With locations across the United States, Drury Hotels prides itself on not only delivering top-tier accommodations and services to guests but also fostering a workplace where employees feel valued, supported, and empowered. The company has been recognized as one of America's Greatest Workplaces by Newsweek for 2025, highlighting its dedication to health and well-being, career growth, and balanced work-life values. Their properties provide more than just accommodations; they offer a welcoming environment where teamwork and respect take center stage. Drury Hotels supports its team members with flexible scheduling, paid time off, hotel discounts, and a host of benefits including medical, dental, vision insurance, and a company-matched 401(k) plan. This approach ensures every employee can thrive personally and professionally while contributing to the hotel's mission of creating memorable guest experiences.

The role of Assistant General Manager at Drury Hotels is a pivotal position within the hotel operations leadership team. This unassigned position involves supporting multiple hotel properties within an assigned region, providing expert leadership in day-to-day operations to ensure exceptional service delivery to guests. The Assistant General Manager assists in training, coaching, and developing team members across all hotel departments, reinforcing Drury Hotels' high standards of service. By fostering an environment of excellence, this role ensures that each property maintains quality assurance and meets business benchmarks related to service, cost control, labor management, and team engagement. The ideal candidate exhibits strong leadership skills, a positive attitude, and critical thinking abilities to handle challenges proactively. Frequent travel of up to 75% is required, allowing the Assistant General Manager to support various hotel properties effectively and drive continuous improvements. This position also offers incentives including semi-annual bonuses tied to hotel and company performance, which underscores the company's philosophy of recognizing and rewarding collective success. Overall, the Assistant General Manager role is tailored for individuals passionate about hospitality leadership, team development, and delivering memorable guest experiences while advancing their career in a supportive and dynamic environment at Drury Hotels.

Job Requirements

  • Positive, can-do attitude required
  • Bachelor's degree in hospitality, business or related field preferred
  • Minimum of one-year supervisory experience
  • Ability to travel up to 75%
  • Hotel-specific experience preferred
  • Strong leadership and problem-solving abilities
  • Commitment to exceptional guest service

Job Qualifications

  • Bachelor's degree in hospitality, business or related field preferred
  • Minimum of one-year supervisory experience with demonstrated leadership success
  • Hotel-specific experience preferred
  • Strong critical thinking and leadership skills
  • Positive and can-do attitude
  • Ability to train and develop teams effectively
  • Excellent communication and interpersonal skills

Job Duties

  • Assist and support hotel properties and staff in assigned region
  • Provide expert leadership across all hotel departments
  • Train, develop and coach team members
  • Cultivate an environment of exceptional guest service
  • Establish high service standards by hiring the right team members
  • Role model quality assurance best practices
  • Deliver on key business measures including service, cost and labor controls
  • Use critical thinking skills to handle challenging situations and proactively resolve issues
  • Show dedication to continuous improvement

Job Criteria

Experience

Mid Level (3-7 years)


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