Assistant General Manager - Starbucks

Applegreen USA is a leading operator of travel plazas across the Northeast and Midwest regions of the United States. With over 80 locations, the company specializes in providing a seamless and comfortable experience for travelers, combining convenience, quality retail offerings, and a diverse selection of well-known food brands. Among the trusted names featured at Applegreen travel plazas are Auntie Anne's, Burger King, Chick-fil-A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, Starbucks, and many others. The company is dedicated to enhancing the journey for travelers by offering clean, inviting environments where guests can rest, refresh, and refuel.

Applegreen USA prides itself on its core values that guide the organizational culture and customer service philosophy. These values emphasize placing customers and communities at the center of all operations, investing in and developing the workforce, driving business performance through passion and a fast-paced approach, and embracing change as an opportunity for growth and improvement. This customer-focused and people-driven ethos makes Applegreen a rewarding place to work for those who are committed to excellence and teamwork.

The role of Assistant General Manager at Applegreen offers a unique opportunity for entry-level managers to develop extensive management skills in a dynamic environment. This position is crucial in supporting the General Manager to ensure that daily business operations run smoothly and efficiently. The Assistant General Manager is responsible for supervising associates, coaching shift supervisors, fostering teamwork, and maintaining high standards of customer service and operational excellence.

This role requires strong leadership abilities and organizational skills coupled with the capacity to motivate staff, especially during challenging times. The Assistant General Manager must be capable of stepping in to manage operations in the absence of the General Manager, thereby demonstrating sound judgment and discretion. Key responsibilities include setting goals, providing performance feedback, and ensuring adherence to company policies and brand standards. Managing cash accurately, maintaining clean and welcoming facilities, resolving customer concerns, and overseeing inventory control are also vital aspects of the job.

Applicants for this position should possess experience in quick service restaurant or similar management operations, have excellent communication skills, a positive attitude, and a flexible work schedule. Basic food safety knowledge is necessary, and the physical ability to lift or push objects weighing over 30 pounds is required. Applegreen offers a supportive environment with opportunities for growth, competitive compensation, and a suite of benefits including flexible scheduling, medical, dental, and vision insurance, paid time off, 401(k) with company match, pay on demand through Earned Wage Access, education assistance, employee referral bonuses, meal discounts, and pet insurance.

Overall, this is an exciting opportunity for motivated individuals interested in advancing their career in management within the hospitality and travel service sector. The Assistant General Manager role at Applegreen USA promises both professional growth and the chance to make a meaningful impact on customer satisfaction and team success in a vibrant and respected company.